I followed the directions in the PDF for installing my store. After much whining, yelling, some crying, and nail-biting... I reached the screen that read "Congratulations! Your store has been installed successfully!"

YAY!

So I deleted my "install" folder and tried to navigate to my store. I got an error.

I went back and looked at the link on the congrats site... I copy/pasted the link and clicked the link...
both got the same error.

I went to my admin page, login was successful and I seem to be able to manipulate my features... but when I click "My store", I go to the same error.

HELP!!!!
I've been working on this all day!!! ugh!
Please how to fix? (thank you.)

ERROR:

~~~~~~~~~~~~~~~

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@graywhisper.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/1.3.37 Server at www.graywhisper.com Port 80

~~~~~~~~~~~~~~

is there a patch or something I missed?

Oh.. the url: http://www.graywhisper.com/Vault/

This is usually a permissions error. Check if your server runs php as cgi, if it does then any directories with 777 permissions need to be changed to 755, particularly the directory /Vault.

Thank you for your response.

I'm not sure what php as cgi means. How do I check for this? (and note that lunar pages doesn't really believe in customer service that you can actually contact.) Is there a way to check that doesn't involve spending two weeks trying to get a hold of CS?

Yes there is! In your CubeCart Admin click on Server Info which is down the bottom under "Misc". When the page loads about the 4th entry down you will see "Server API", if it says "CGI" then your server is running php as cgi

did you set permission on the include back to 664?

I cant officially answer that im afraid because its my own business and its against the forum rules but there is a clue in my signature

Ok. I changed permissions, then it stopped working entirely (admin page included). So I started over, deleting the first directory and re-uploading it. I made a new database and username, but this time I skipped the step where it makes me change my permissions (step 2) by replacing the 2 with a 3 in the address bar (lucky guess). Then I used a prefix for multiple stores to bypass the tables it had already set up, used the new database & username... Then I renamed the install folder rather than delete it right away (to see if the page worked before I deleted anything).

YAY! admin page works AND the store works!!!!


Thank you so much for your help! I never would have guessed it was the permissions that were the problem.

Pleased you sorted it out