Hi there,
Is there any error log file generated when installing CC? I have problems with the installation of CC v3.0.7-pl1 (auto method). After step nr 3 i get a blank screen. When I reload the page it passes to step nr 4, but there's an information within, that "The config file could not be written" and I can't figure out the problem. Or maybe there's other way to check what's wrong?
sunny
Full Version: Installation error log file
QUOTE (sunny77 @ Mar 26 2008, 12:12 PM) 
Hi there,
Is there any error log file generated when installing CC? I have problems with the installation of CC v3.0.7-pl1 (auto method). After step nr 3 i get a blank screen. When I reload the page it passes to step nr 4, but there's an information within, that "The config file could not be written" and I can't figure out the problem. Or maybe there's other way to check what's wrong?
sunny
Is there any error log file generated when installing CC? I have problems with the installation of CC v3.0.7-pl1 (auto method). After step nr 3 i get a blank screen. When I reload the page it passes to step nr 4, but there's an information within, that "The config file could not be written" and I can't figure out the problem. Or maybe there's other way to check what's wrong?
sunny
Why on earth are you trying to install something over a year old? 3.0.7pl1 is insecure and you need to be installing 3.0.17! If you are unable to complete the installation then the isntructions tell you how to generate the config file.
Hi,
I've downloaded the lates version of CCv3 but I still couldn't pass the auto method installation process. I've tried to do it the manual way. The files were generated, I've successfuly imported dump.sql to my database, but I still get the totally BLANK screen when trying to load the page. All the permissions are set correctly, the 'install/' directory is deleted and I have no more ideas of what is wrong without any error message...
P.S. Is CCv3 compatible with PHP5 & MySQL5?
sunny77
I've downloaded the lates version of CCv3 but I still couldn't pass the auto method installation process. I've tried to do it the manual way. The files were generated, I've successfuly imported dump.sql to my database, but I still get the totally BLANK screen when trying to load the page. All the permissions are set correctly, the 'install/' directory is deleted and I have no more ideas of what is wrong without any error message...
P.S. Is CCv3 compatible with PHP5 & MySQL5?
sunny77
QUOTE (sunny77 @ Mar 28 2008, 03:30 PM)
Hi,
I've downloaded the lates version of CCv3 but I still couldn't pass the auto method installation process. I've tried to do it the manual way. The files were generated, I've successfuly imported dump.sql to my database, but I still get the totally BLANK screen when trying to load the page. All the permissions are set correctly, the 'install/' directory is deleted and I have no more ideas of what is wrong without any error message...
P.S. Is CCv3 compatible with PHP5 & MySQL5?
sunny77
I've downloaded the lates version of CCv3 but I still couldn't pass the auto method installation process. I've tried to do it the manual way. The files were generated, I've successfuly imported dump.sql to my database, but I still get the totally BLANK screen when trying to load the page. All the permissions are set correctly, the 'install/' directory is deleted and I have no more ideas of what is wrong without any error message...
P.S. Is CCv3 compatible with PHP5 & MySQL5?
sunny77
Yes its compatible. Are you using Linux or Windows server? Are you sure the index.php file is uploaded and did your FTP client report any errors during upload as files can become corrupt or time out if you have tried to upload too many files at once.
QUOTE (Stevie68 @ Mar 28 2008, 04:46 PM)
Are you using Linux or Windows server?
Linux (Debian 4.0r3)
QUOTE (Stevie68 @ Mar 28 2008, 04:46 PM)
Are you sure the index.php file is uploaded
Yes. I don't get an error message that the file is missing, I just get a completely blank screen
QUOTE (Stevie68 @ Mar 28 2008, 04:46 PM)
did your FTP client report any errors during upload as files can become corrupt or time out if you have tried to upload too many files at once.
It reported at first, but then I did a partial upload and it's fine.
Maybe something should be fixed in the configuration of MySQL, PHP or Apache? I'll be greatful for any clue.
sunny
Can you tell us what your global.inc.php settings are? They might look like:
CODE
$glob['rootDir'] = '/dir/dir/dir/yourspace/htdocs'; // <- No trailing slash!
$glob['rootRel'] = '/'; / <= Single slash for root directory installation.
$glob['storeURL'] = 'http://www.yourstore.com'; // <= No trailing slash!
$glob['rootRel'] = '/'; / <= Single slash for root directory installation.
$glob['storeURL'] = 'http://www.yourstore.com'; // <= No trailing slash!
Hi,
It seems to be OK
The problem must be somewhere else...
It seems to be OK
CODE
$glob['rootDir'] = '/var/www/store';
$glob['rootRel'] = '/store/';
$glob['storeURL'] = 'http://www.example.com/store';
$glob['rootRel'] = '/store/';
$glob['storeURL'] = 'http://www.example.com/store';
The problem must be somewhere else...
Did you tell us 'www.example.com' as what the value looks like here, or does this variable actually have 'www.example.com' as its value. The value for this variable should be the actual domain name of your store.
If your store's files are that close to the server root, this must be your own (personal or dedicated) server box. If that's the case, put the common file, phpinfo.php in your store's directory and see if your box will even show php files. Or if you can even connect to the server. Tell us more of this server box. Is it inside your office's LAN? Is it a (virtual) dedicated hosted box outside your LAN? Do you have 'mod_security' switched on for Apache?
If this is your own LAMP/CC, you may have PHP set to not display errors, but to only log them. Find your PHP error log and see if there are any hints in there.
If your store's files are that close to the server root, this must be your own (personal or dedicated) server box. If that's the case, put the common file, phpinfo.php in your store's directory and see if your box will even show php files. Or if you can even connect to the server. Tell us more of this server box. Is it inside your office's LAN? Is it a (virtual) dedicated hosted box outside your LAN? Do you have 'mod_security' switched on for Apache?
If this is your own LAMP/CC, you may have PHP set to not display errors, but to only log them. Find your PHP error log and see if there are any hints in there.
Hi,
Well... when I tried to load phpinfo.php I got a blank screen also, although some other standard PHP pages were viewed as they should be... I searched for the answer in the documentation, and now I'm really confused, cause I didn't yet changed anything, all I did was to restart Apache server and the CC started to work... so I still don't know what was the problem
Anyway, now it works, thank U very much for your time and advices. 
sunny
QUOTE (bsmither @ Mar 29 2008, 05:40 PM)
If your store's files are that close to the server root, this must be your own (personal or dedicated) server box. If that's the case, put the common file, phpinfo.php in your store's directory and see if your box will even show php files.
Well... when I tried to load phpinfo.php I got a blank screen also, although some other standard PHP pages were viewed as they should be... I searched for the answer in the documentation, and now I'm really confused, cause I didn't yet changed anything, all I did was to restart Apache server and the CC started to work... so I still don't know what was the problem
Anyway, now it works, thank U very much for your time and advices. sunny
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