19 replies to this topic

[JulesInFrance]

Hey,

I just did an upgrade and looked good, bar some system log errors.

Then I tried to save changes to the Settings. CC5 burped and told me I'd got no license

Now I log in and all my settings have gone ....

Bit of a worry?

Jules

I subsequently found the following error

[Error] /home/xxxx/public_html/xxxx/includes/functions.inc.php:416 - Invalid IP address

[Robsta]

You should contact Devellion directly.

[JulesInFrance]

You should contact Devellion directly.

As a trial user i think i have to pay for that, so maybe later.

Jules

[Sir William]

You do NOT have to pay for help with a trial. Please submit a Sales Ticket and include Admin & FTP info in the body of your message. We'll do what we can to help get it sorted. Thanks!

[JulesInFrance]

You do NOT have to pay for help with a trial. Please submit a Sales Ticket and include Admin & FTP info in the body of your message. We'll do what we can to help get it sorted. Thanks!

Thanks for elaborating on that point.

You'll be pleased to know that the issues is way more likely to have been one with server support than CC500 so justice was done in the end.

Regards,

Jules

[gecleant.com]

You do NOT have to pay for help with a trial. Please submit a Sales Ticket and include Admin & FTP info in the body of your message. We'll do what we can to help get it sorted. Thanks!

Thanks for elaborating on that point.

You'll be pleased to know that the issues is way more likely to have been one with server support than CC500 so justice was done in the end.

Regards,

Jules

same here with the new release and a trial-serial ... saved and then BANG everything lost.

[UGAChance]

You do NOT have to pay for help with a trial. Please submit a Sales Ticket and include Admin & FTP info in the body of your message. We'll do what we can to help get it sorted. Thanks!

Thanks for elaborating on that point.

You'll be pleased to know that the issues is way more likely to have been one with server support than CC500 so justice was done in the end.

Regards,

Jules

Same here. I have seen the invalid IP address line a couple times. I have lost all the store settings a couple times too and I do not know what triggered it. I have had to go to CubeCart Dashboard and Unlock the License and relock it a couple times too.

[Sir William]

In talking to Al, he hasn't had a single instance of the config having being corrupted or missing. So I'm not sure what may be going on here. But we certainly want to find out and get it straightened out ASAP.

[JulesInFrance]

In talking to Al, he hasn't had a single instance of the config having being corrupted or missing. So I'm not sure what may be going on here. But we certainly want to find out and get it straightened out ASAP.

I'll wager everyone who's seeing this is seeing it on an upgrade rather than new install.

Another question might be, does the burp cause the data to go or does the burp cause the license code to go and that wipes the data?

Jules

[UGAChance]

Mine was an upgrade from 4.4.5 to 5.0.RC2... and then to 5.0.0.

I do not know if it is related to Clearing Logs/Cache or turning SEO on/off or installing the .htaccess.

P.S. Installing .htaccess and turning SEO off causes problems.

[Sir William]

After some discussion with Rob, I realize that Al & I were talking about slightly different things....

We have indeed discovered some odd happenings when migrating from ISO-8851 / latin1 to UTF-8 encoding. This appears to manifest itself in various ways on upgrades. There's not always complete consistency with what happens and why. I did a LOT of reading on the issue and found that it affects many different software packages out there, not just CubeCart. I did more studying and found a solution that I know Al has tested on some of the upgrades he's performed directly. I don't know if the code is ready to be incorporated into the full release yet, that's up to him; but it essentially forces MySQL to rebuild the database contents with the proper encoding so that everything will be correctly stored under UTF-8 after the process.

I believe some it may have to do with upgraded MySQL DB versions as there are still hosts running quite old versions out there. If the V4 store was installed under an old version then upgraded later, it *could* explain why we only see the issue on some stores but not others. This is just speculation as it's very difficult to say without specific knowledge of every server it's occurred on, but from what I've seen, the modified upgrade script fixes the problem. Let's just hope you all kept a good copy of your pre-upgrade database

[wnysmall]

Man I thought this was me. I got me so mad that I reverted back v4.5 until this issue gets fixed, wich I hope is real soon. I do like v5, looks alot better but with all the orders I get daily I am just affraid I am going to lose something at the moment.

[Sir William]

Looks like the new DB migration code will be out in V5.0.1 which should release next week.

I do have to question the wisdom of migrating a production store, especially a high-volume store (over 5 orders a day), to a #.0.0 release software without testing on a dev/test install first. I would never just move an entire profitable store to .0.0 release without testing it all. This is why we provide beta and release candidates, but some people just won't bother for that. Because of this, it's impossible to test every potential combination of settings, etc. in development for us. That's why our customer base is so important to get that help from. [/rant]

[bodibuddie]

never mind, figured it out.

[bodibuddie]

sorry double post