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  1. Today
  2. Thanks bsmither I will contact the host now. Thanks again for your help. regards Tony E.
  3. Thanks. That's very helpful.
  4. CubeCart will wait for the payment processor (Square or whatever) to notify CubeCart that a transaction took place. This notification is called an "Instant Payment Notification" (IPN). When CubeCart gets the IPN, information in that notification is combined with information about the sale from CubeCart's point of view, and then a query is made back to the payment processor. If all the information checks out, and the response to that query is a 'SUCCESS', then CubeCart moves the order from a Pending state to a Processing State. It is at the Processing state that any digital items will have web addresses created (download links) and placed in the customer's account settings pages, as well as an email sent with those links listed. If there were no tangible items needing shipment, that is a 'digital-only' order, then CubeCart moves the order to a Completed state. (Processing to Completed has semantic meaning only to the store manager.) If items need to be shipped, then after making the shipping event, the store manager will enter shipping details (tracking numbers for example) and manually move the order to a Completed state which fires off another email advising the customer that the order has just shipped. So, if the payment processor tells CubeCart that the transaction is a success, then the download links are automatically created and provided within seconds.
  5. I'm looking at adding cubecart for the purpose of selling digital products aka pdf and mp3 files that could be downloadable by customers only after payment. I already have a square account all set up and functional for in store purposes. The problem is square doesn't offer immediate download of digital products upon purchase. You can only have them send you an email and then you would email the customer with a link. I don't want to have to sit by the phone waiting or making customers wait - I want them to be able to download immediately. And I want all this in a free store option. So, will cubecart and square work together to make this happen or would have to pay one or the other fees to make it happen or is it just not doable with these two together. Thanks. Potential newbie here
  6. Do these unwanted sign-ups happen to have the last letter of the first and last names capitalized? I was getting several a day until tested for this pattern - exiting PHP right then and there.
  7. Hi there, I have bots signing up everyday, recaptcha is not enabled because it doesn't work. I am using the vector skin which i know is outdated. I would still like to keep this skin. I would also like to enable to recaptcha but I need help fixing the code on the site. Can anyone help me with this? I don't want to have to keep deleting customers from the customer list. Thanks!
  8. Yesterday
  9. "All of a sudden, things are going wrong." When that happens, we can place the blame 99% of the time on something your hosting provider did. Fetching the 'config' out of the database is very nearly the first thing CubeCart does. So, when CubeCart reports this (unhelpful) error, it means that communication to your database has been lost. PHP and the database server can apparently talk to each other, log in the database user with password successfully, but after that, the database server isn't accepting any queries. So, you may need to get the assistance of your hosting provider to have them determine, from the database server's point of view, what the problem may be.
  10. I loaded new images and a new inventory about 1 week ago. Everything was working but now without me doing anything I am now getting the following message : Notice: `name` is not allowed as a key in 'CubeCart_config' table! in /var/www/vhosts/kbcoins.com/httpdocs/store/classes/db/database.class.php on line 943 Website is kbcoins.com. I cannot now access the shop from the entry pages of he website, and although I am getting the sign in page for the Admin control panel, when I put in the details it just comes back to the same page Any ideas anyone? Regards Tony E.
  11. This bug report has morphed to another. (See: https://bugs.php.net/bug.php?id=74185) It seems to be a problem with web servers (maybe just Apache) running on Windows servers. This bug report explains that PHP 7.2 is when PHP7 on Windows got this fixed.
  12. The error message 'Undefined variable _GET' is incredibly weird. This is a standard automatic variable. (See: https://www.php.net/manual/en/reserved.variables.get.php) So, how CubeCart (or, more in particular, PHP) is "forgetting" this variable, suggests something really weird is going on. There has been a bug report posted against PHP 7.0.13 (https://bugs.php.net/bug.php?id=73554), and I do not know if PHP 7.1+ has fixed it.
  13. Hi bsmither Yep the purchaser is selecting it for completely different uses in options - I've been running the last approach you mention with the identical products/different tax but was trying to tie the products together to control stock - been looking and it's probably the best way anyway as i have it -
  14. I'm curious: do the clerks at a retail store ask the customer what the product's intended use is? Do you need to report how much tax was collected under each use case? Would the customer need to be acutely aware of what they are doing? CubeCart allows the creation of any number of tax "classes" - standard, reduced, exempt, and whatever others the store needs. CubeCart also allows for the creation of customer "groups" - tax exempt and whatever others the store needs. A specific tax rate can be associated with a specific customer group. A customer - being fully aware of this tax scenario - would have two log-ins: recreational/retail and business/wholesale (for example). Products purchased under each specific log-in would be taxed at the appropriate rate, the uses of the purchase being well-described. Another approach - the store could have two identical products (distinct product codes), but being sold at different tax rates.
  15. Customers 165 Orders 130 Products 422 Categories 55 Technical Details CubeCart Version 6.2.8 PHP Version (7.2 Recommended) 7.0.32 MySQL Version 5.6.41-84.1 Image folder size 561.78 MB Download folder size 0.00 KB Max. Upload filesize 256M Browser user-agent Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/78.0.3904.70 Chrome/78.0.3904.70 Safari/537.36 Server Software Apache Screenshot.xcf
  16. Hi Folks - has anyone done anything that lets a customer select tax rate on a product before? sounds odd, but its for a product that a customer can choose its use, which then affects the tax rate that applies to it. A product has a tax rate applied by CC by default, but i'm just trying to think of a way a customer can select the items use, either as an option, or selectable dropdown in checkout that applies the rate depending on their selection. I'm not sure if I can maybe use options to make it look like it's applying the tax, though i think then the checkout would need a bit of work, or trick the zones setup to allow people to in effect to choose a rate by having them belong in 2 zones:/ Any random thoughts most grateful!
  17. Is the page a plain 404 message from the browser? Or is the page showing what looks like a standard CubeCart page but has 404 as the main content? When looking at the main storefront homepage, there should be a collection of Site Documents. In this collection, there should be one that says "Contact Us". Hover the mouse cursor over that link and view what the browser says is the URL. If there isn't a link for "Contact Us", then in admin, File Manager section of the left navigation pane, click Contact Form, determine if the Status box is checked.
  18. Hi, I have rebuilt the sitemap but I still get 404 errors when try to access www.site.com/contact-us.html or www.site.com/contact-us or www.site.com/contact I would appreciate if you can let me know how to fix that. Thank you
  19. Last week
  20. You may have upgraded from a version of CC where the admin.js file changed. Please try forcing your browser to reload page resources - usually by CTRL-F5.
  21. Problems - upgrade to CC 6.2.8 I cannot update doc pages content, or products, descriptions missing, etc Any help much appreciated - Paul
  22. That's very helpful, thanks. I am aware of the separate function to clear the image cache but still get time outs. I guess this is because of the huge number of images. Perhaps I should increase the max_execution_time ??? I have contacted my hosting provider regarding https://support.cubecart.com/hc/en-gb/articles/360003831737-How-do-I-enable-APC-Memcached-Redis-or-xCache- so they can advise the best setup. Is there an .htaccess in the image cache folder too? If so, I think if I was using SSH then I should enter something like $ rm -v !(".htaccess")
  23. To be clear, the images in the /images/cache/ folder are not cleared when executing a general "Clear Cache" operation. So, while your experiences are valid, they are not caused by a general "Clear Cache". There is a separate function to clear the image cache (admin, Maintenance, Rebuild tab, 'Clear image cache'.)
  24. For our information, please give us the exact version of CubeCart you are using. (In admin, Dashboard, Store Overview tab.)
  25. That would be fine. Just don't delete the cache/.htaccess file. ... Maybe think about using a memory cache instead. https://support.cubecart.com/hc/en-gb/articles/360003831737-How-do-I-enable-APC-Memcached-Redis-or-xCache-
  26. This might be a silly question, but I thought I would ask before doing any damage Anyway... My client has a site which has thousands of products, all with associated images. Clearing the cache in admin can often take a long time and very often will time out before it has finished. My question is: Will it do any harm if I log into the server with SSH and manually delete everything in the 'cache' folder? Or is there anything in there that needs to be kept? It seems to me that this would be a lot quicker.
  27. If you want to send a support ticket we can get it removed for you.
  28. Anyone out there know how to completely disable the new letter feature on cc6 its a feature I have never used or needed, I'm completely fed up with spammers, Please no advice about capture, just on how to completely disable the newsletter feature Many thanks in advance
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