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Showing content with the highest reputation on 06/06/2017 in all areas

  1. Good Morning, @Al Brookbanks is correct. The most common reason for this issue is that your web server does not have IonCube loaders installed, or the version of IonCube loaders installed is old and not compatible with the current versions of IonCube. Firstly, to gain access to your store admin area. Use FTP to connect to your server, navigate to the /modules/plugins/ directory and rename or delete the folder called google_merchant_bulk_category_assign. This prevents the module from being called and means you can use the store as normal. Next, click on "PHP Info" from the admin menu and let me know what version of PHP you have installed. It's possible you have installed the PHP 5.5 version of the module and are using PHP 5.6 or vice versa. I make two downloads of each module available based on the PHP version you are using (5.5 and lower or 5.6 and above). Next, search using your browser within the php info page (CTRL + F) for the word "ioncube". If you find any matches, ionCube is installed but likely outdated. Find the section where it provides the version number of ionCube and let me know what it is. I can send you a version of the module which will work with your server settings. If IonCube is missing it will need to be installed.
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