Al Brookbanks
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Posts posted by Al Brookbanks
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Sorry Frank. The release is new and I've been tied up on support all day.
Restoring a backup is a good plan for now. I haven't come across any stores with this problem yet using the files I've linked to in this thread.
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No other changes in this version would affect the calculation.
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Can you check your extension configuration? If 3D secure isn't required then they can do this and the payment will still be taken. If it is required the payment won't be taken and the order will not be updated to processing.
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Frank I'm sorry that you've had problems.
Can you switch the green line out for the red one:
https://github.com/cubecart/v6/commit/83387f9b35f2e60cca0a4e8b33a66814388caa58 -
Can you replace this file:
https://github.com/cubecart/v6/blob/v6.5-master/classes%2Fcart.class.php
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I've seen this issue on one other store so far.
Please can you replace this file:
https://raw.githubusercontent.com/cubecart/v6/v6.5-master/classes/db/database.class.php
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Pleased its resolved now.
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Ok in that case try 1.9.7 (just released):
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This issue will be resolved with an upgrade to the latest version.
I'd recommend using the latest build:
https://github.com/cubecart/v6/archive/refs/heads/v6.5-master.zip
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It's recommended but lower versions should be ok so long as the client supports utf8mb4.
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We are please to announce the release of CubeCart 6.5.4. This is a maintenance release with a number of minor new features.
Important Release Notes
This version converts the database encoding to utf8mb4. Please make sure that your installation of MySQL or MariaDB supports this character set. *Download: CubeCart-6.5.4
The table below shows the new features added to this release. All 95 closed issues can be found on GitHub.
Issue New Feature #3543 List view aded to filemanager.
#3544 Sorter added to filemanager for name, date added and filesize (see screenshot above). #3536 reCaptcha added to password recovery tool. #3532 Customer comments icon with link added to dashboard orders (unsettled orders) list. #3525 Bulk action to add/remove orders from dashboard (unsettled orders). #3488 Use of hooks to manipulate dashboard (unsettled orders) bulk actions. #3487 Order list to have new "Last Updated" column with sorter. #3447 Preview icon on category and document list to view on front end. #3427 Switch to allow for product and category descriptions to be parsed via Smarty (for dynamic contnt). #3425 Improved character set support utf8mb3 to utf8mb4 #3424 Exchange rate "buffer" with percentage adjustment.
#3418 Order summary to show both custom order ID (if available) and traditional order ID. #3413 Filemanager last location memory for product option images #3392 Adjust product sales report by date.
#3385 Switch off order email whilst in PayPal Sandbox mode (PayPal Commerce 1.9.5+ required). #3420 Rich Text Editor - Emoji Picker Plugin
* It is possible to list available UTF8 character sets with the MySQL command:
SHOW CHARACTER SET LIKE 'utf8%';
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Great!!
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A lot of hosts block out going SMTP connections. Just FYI. You can check with them.
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You can go to the store settings then the advanced tab and try a different method to send email e.g. SMTP
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Show them that error message.
Then they will point the finger straight back as us no doubt which is typical.
An undefined function normally points to missing PHP libraries.
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It's funny. This is the first time I've ever seen this error.
It's failing on the function escapeshellcmd()
It's a hosting compatibility issues. Can you ask your hosting company?
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Can you check the request log for any errors?
One of two things are happening. A missing PHP extension causing a 500 server error or possibly an error sending the confirmation email.
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Good luck! Please use the Downloads section under the file manager area of the back office to add your files first.
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Yes this is totally possible. It's quite simple. If a product has a digital file linked to it via the "Digital" tab of the Add/Edit product page it will act as a digital product and if not it doesn't.
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2 hours ago, Debyink said:
I'll keep my eyes on the orders and hopefully (fingers crossed) it's sorted.
As jasehead said though, it wasn't double clicking, customers all said after making payment they were returned to my store but there was no confirmation that payment had been made, no complete purchase button, just back to the basket page so they went through the whole purchase process again.
I haven't been able to reproduce that. It sounds more like a session problem.
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36 minutes ago, jasehead said:
No, but only if you have one item. They can purchase again if stock is available. Or they may duplicate the order with missing items and not understand why items are now missing. If they are confused and can proceed with a duplicate order, some customers will click through again.
Any workaround would be considered a win if it stops duplicate orders through PayPal and refund losses from PayPal charges.
The disable button on your store seemed to be working already so I wonder if the issue is different on your store.
It would be worth fixing the JS error on your checkout however. See attached.
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@jasehead I totally agree about a work around being a win but I don't think we need to.
@Debyink I've solved this on your store.
The JavaScript to disable the pay now button wasn't working due to the order of certain elements in your skin.
I will release a new version of the PayPal commerce extension that fixes this by delaying the PayPal JS code.
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Just now, jasehead said:
Or that completely blocks a duplicate order from the same email address + product codes + delivery add
Sounds like a possible work around but not actually a fix. Probably not a bad feature to have anyway.
I just cannot get PayPal sandbox to play ball today. Infuriating on an already horribly complex situation.
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Stock handling could indeed come into this. If you have stock to reduce on processing this shouldn't cause a stock level problem.
PayPal Plug in - Buyer was presented the 3D Secure challenge but chose to skip the authentication
in Customising Look & Feel
Posted
I don't know which scenario matters for this to be complete honest. There's no reason why a customer shouldn't be able to complete 3DS.
I think your choices look sensible.