Al Brookbanks

Ok so there we have it. It getting lost. How the heck...

Just the stripe ID and the transaction log notes for the order. It looks like the session data is getting lost.

What do the notes section in the transaction logs for this order say?

I've created a new version which logs the stripe session id and session data before it transfers over to stripe for payment. If this issue occurs please check the order notes. There should be a value next to Stripe Session ID as shown in pink below. If there is not then Stripe isn't returning the session id we later need to look up the status If there is then it's somehow getting lost by the time the customer gets to the order confirmation page which is when it is needed to look up payment status.

This issue is so frustrating. I simply can't reproduce it or comprehend how the value would sometimes be missing.

I've been tied up with clients on the support help desk. I'll get back to this when I get a gap. Do you have a way to reproduce it every time yet?

I wonder if a specific browser plugin could be to blame... messing with the DOM.

Which browser do you use and version?

So there must be another cache. A content delivery network proxy or something typically used by cheap hosting providers. Does the basket reliably hold its contents between page loads?

Did you click the clear cache button? Top right in orange.

Thanks for the payment method isn't relevant as far as I can see. It's the checkout session ID as a whole. I'll get onto this again as soon as I can but I have to prorise my time on the tech support helpdesk.

Please follow https://github.com/cubecart/v6/issues/2823

Next thought then is that it's not giving us a value for the session ID sometimes. Does anyone have solid steps to reproduce this? I've never been able to reproduce this.

Oh yes. See what I mean about being clever! Hanson is a goner.

It's not. I know Yarnell now. The link left in by mistake is to hs CubeCart store. It's extremely challenging spotting spam at the moment. They are getting too clever.

I released 3.0.2 which stores the elusive stripe session in a cookie instead of session data. This may stabilise it. https://www.cubecart.com/extensions/payment-gateways/stripe

No that would make sense because the thumbnails are new. GD isn't very clever and will remove the orientation preference. The source image is unchanged and the browser probably does respect the orientation preference.

LOL. I've seen this before. Your browser won't lie but your computer / smartphone image viewer / editor may remember the rotation you like to look at them. Its a simple as that I think. It would be interesting to see the image headers as it may have preferred rotation or something. Maybe smartphone photos add that? I was almost right.... https://www.howtogeek.com/254830/why-your-photos-dont-always-appear-correctly-rotated/amp/

Maybe remove the extension files and reinstall

No it's worse.

Hmm I can't reproduce that. Are you sure you are using the latest version?

It works most of the time. The session data is getting lost which is odd because the basket session data isn't...

Really? Can you show a screenshot?

That's interesting. Why the heck would it be missing!? Keep this version. The flip side is a fatal error. I'm working on this but I don't see how the session data would get lost....