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platedepot

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Posts posted by platedepot

  1. @lyndsiesal - Did this work for you?  I have had many declined payments as well, and they seem to be clustered.  Everything will work fine for a few days, then nothing works - even for returning customers.  Then it starts working again.

    I had a customer tell me that she tried 3 different cards today and they all were declined.

    -Mark

  2. I have a store where the inventory is changing constantly with unique products.  In the past, I had simply taken a store item that had sold and reconfigured it to list a new, unrelated, item.  I would erase the custom SEO URL path to let CubeCart assign a new one that would be appropriate for the new product.  

    I have found that Google index crawl is trying to find all of the former SEO paths that it had found at one time.  Should I:

    1. Continue what I have been doing, reusing old product listings?
    2. Create new products and only reuse old products listing when I have something that is an exact match to the old product
    3. Delete old product listings for items that have sold

    or combination of above?

    Thank you for your help.

     

  3. That worked perfectly - thank you!

    While I have you on the line - I'm still getting about 12 errors per second in the error log.  The first error is always

    File: [controller.admin.pre_session.inc.php] Line: [27] "SET @@time_zone = 'UTC'" - Unknown or incorrect time zone: 'UTC'

     

    I've tried setting to Pacific Time or UTC -8, but the error always appears with the new time zone substituted for "UTC".  I recall this being an issue in an earlier release.  Is this a quick fix as well?

    Thanks!

    Mark

  4. Hi bsmither--  Thanks for responding.  I have done as you've recommended and found this.  Category 15 is Illinois.

    • Hack: 1674503255.92020 --- Duration: 1398 µs [NOT CACHED]
    • SELECT I.product_id FROM `CubeCart_category_index` as I, `CubeCart_inventory` as INV WHERE I.cat_id = 15 AND I.product_id = INV.product_id AND INV.status = 1 AND `live_from` < UNIX_TIMESTAMP()

    I'm also receive a lot of errors in the error log, which I've attached as a word file here.

     

     

    attach.docx

  5. I run a site selling used license plates.  I have categories set for all 50 states, Canada and Mexico.  If I select Alabama through Delaware, only the parent category USA Plates displays (with no products).  DC through Kentucky displays fine.  Selecting Louisiana and onward alphabetically (including Canada and Mexico) displays DC through Kentucky in cycles.  Everything looks normal on the back end.

    If I select a plate from the Featured Product, it will display normally with the correct category, even if it's not from DC through Kentucky. 

    Any help would be appreciated.  My website is www.platedepot.com

    Thanks

    Mark

     

  6. It's both of our understanding.  It only applies to orders placed within Washington State.  When I file my quarterly sales tax reports, I have to specify which of the taxing districts I've collected sales tax in and pay that rate to the state (who will then forward the local part of the tax to the appropriate district). There is talk in the legislature of changing it to a system that most other states do based on the physical location of the business, but it hasn't gone anywhere yet.

  7. I have relocated my business to a state the requires that I collect sales tax based on where the order is shipped, not based on my location.  There are 358 taxing districts in Washington State, any of which could possibly have a different rate.  CubeCart allows me to specify sales tax rates based only on orders shipped to Washington State as a whole. I have been charging the highest rate and refunding based on the customer's actual shipping location.  It's getting old, fast.

    Is there a module that will allow me to further break down the rates I charge based on ZIP Code?  It would be a little effort to set up, but I think it will save some headaches in the long run.

    Thanks

    MARK

    www.platedepot.com

  8. Is there a setting I can use toe maintain a sort as I change from filter to filter on the back end?  Example:  I want all products to be sorted alphabetically and show the full listing (as opposed to Page 1, Page 2, etc.)  If I set all this while in Filter A, it will change back to the default sort (by update date and using pages) when I change the filter to Filter B.  I remember being able to maintain sorting in older version of Cubecart.  I am currently using Version 6.0.6

    Thanks

    MARK

    www.platedepot.com

  9. Hi Al--

     

    Thanks for the reply.  To answer you questions:

     

    1.  I upgraded from 5.2.16
    2. Yes, I ran the setup process, but I don't think it ran correctly.  I typed in platedepot.com/setup and the very next screen was the new store all "upgraded".  There was no install/upgrade option as usual.
    3. I've received the following fatal errors:

    [07-Mar-2015 11:21:30] PHP Fatal error:  Call to a member function get() on a non-object in /home/content/96/8861796/html/classes/cart.class.php on line 1022
    [07-Mar-2015 19:09:47] PHP Warning:  Stored session data did not match DB record. Session aborted as possible session hijack. Old IP Address: '195.202.228.213' New IP Address: '195.202.228.213' Old User Agent: 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_2) AppleWebKit/600.3.18 (KHTML, like Gecko) Version/8.0.3 Safari/600.3.18' New User Agent: 'Mozilla/5.0 (iPhone; CPU iPhone OS 8_1 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12B410 Safari/600.1.4' in /home/content/96/8861796/html/classes/session.class.php on line 640

     

    [07-Mar-2015 16:37:32] PHP Fatal error:  Call to a member function get() on a non-object in /home/content/96/8861796/html/classes/cart.class.php on line 1022  many many multiples of this error

     

    [15-Mar-2015 18:34:06] PHP Fatal error:  Class 'Smarty_Internal_TemplateBase' not found in /home/content/96/8861796/html/includes/lib/smarty/sysplugins/smarty_internal_template.php on line 22

     

    [19-Mar-2015 23:40:40] PHP Fatal error:  Call to a member function read() on a non-object in /home/content/96/8861796/html/classes/seo.class.php on line 756  many multiple of this error 

     

    I've had Cubecart since version 3, and I'm sure that several of the upgrades probably didn't work properly due to 500 Internal Server Errors, which I get with every upgrade, backup or attempt to access the Dashboard.  Is there a setting I need to adjust to avoid these?  Would cleaning the database help? (I have over 2000 products and 8000 orders in the DB).

     

    Thanks for your help

     

    MARK
     

  10. I upgraded to v 6.0.1 over the weekend.  One of my regular customers told me that my categories are not working properly.

     

    When I update my products, I place the product in the proper primary category (by state) and in an additional !!NEW!! category to help call out the newly updated products.  I also use additional categories for products that are $1, $2 or $3.  When a customer selects any of these additional categories, nothing comes up.  I've tried as well on IE and Firefox.  All blank. The products do appear in the proper primary category.  The categories are set properly in control panel. 

     

    My website is www.platedepot.com.  The !!NEW!! category is to the left and should be showing about 100 products when selected.  Thanks for any help.

     

    MARK

     

  11. I enabled debugging for the first time the other day and noticed this error below (or some varience of it) whenever I've loaded any page in the admin section - this particular warning message is from the Orders page.  I'd say that Cube Cart has worked correctly about 90% of the time for me, but my customers have had their baskets empty enough times to make it worrisome.  Could this error be related to that or something else?

     

    I have both large product and order databases going back to 2009 (2214 products and 8619 orders).

     

    Any help would be appreciated.

     

    Thanks

    MARK

    PHP 5.2.17

    CubeCart v. 5.2.16

     

    PHP:
    [Warning] /home/content/96/8861796/html/includes/lib/smarty/sysplugins/smarty_resource.php:733 - filemtime() [function.filemtime.php]: stat failed for /home/content/96/8861796/html/cache

    /skin/314080303f61e45e379b96cec9c4546ac4b23755.file.element.paginate.php.php
    [Warning] /home/content/96/8861796/html/includes/lib/smarty/sysplugins/smarty_resource.php:733 - filemtime() [function.filemtime.php]: stat failed for /home/content/96/8861796/html/cache/skin/45fa43a1195dcb56244e0258b390be53298496de.file.orders.index.php.php
    [Warning] /home/content/96/8861796/html/includes/lib/smarty/sysplugins/smarty_resource.php:733 - filemtime() [function.filemtime.php]: stat failed for /home/content/96/8861796/html/cache/skin/909abfac69743b0afda359beeb300d8ba59f21be.file.main.php.php
    [Warning] /home/content/96/8861796/html/includes/lib/smarty/sysplugins/smarty_resource.php:733 - filemtime() [function.filemtime.php]: stat failed for /home/content/96/8861796/html/cache/skin/901e34f590278d004541c3e5654f31412503ac48.file.common.gui_message.php.php
    [Warning] /home/content/96/8861796/html/includes/lib/smarty/sysplugins/smarty_resource.php:733 - filemtime() [function.filemtime.php]: stat failed for /home/content/96/8861796/html/cache/skin/374c5bbe5c0a89eaa5bb73f8f0b9cf480b48f103.file.ccpower.php.php

  12. I get this error:

     

    [20-Jan-2015 21:28:32] PHP Warning:  SimpleXMLElement::__construct() [<a href='http://docs.php.net/manual/en/simplexmlelement.--construct.php'>simplexmlelement.--construct.php</a>]: Entity: line 1: parser error : Space required after the Public Identifier in /home/content/96/8861796/html/admin/sources/dashboard.index.inc.php on line 243
    [20-Jan-2015 21:28:32] PHP Warning:  SimpleXMLElement::__construct() [<a href='http://docs.php.net/manual/en/simplexmlelement.--construct.php'>simplexmlelement.--construct.php</a>]: &lt;!DOCTYPE HTML PUBLIC &quot;-//IETF//DTD HTML 2.0//EN&quot;&gt; in /home/content/96/8861796/html/admin/sources/dashboard.index.inc.php on line 243
    [20-Jan-2015 21:28:32] PHP Warning:  SimpleXMLElement::__construct() [<a href='http://docs.php.net/manual/en/simplexmlelement.--construct.php'>simplexmlelement.--construct.php</a>]:                                                  ^ in /home/content/96/8861796/html/admin/sources/dashboard.index.inc.php on line 243
    [20-Jan-2015 21:28:32] PHP Warning:  SimpleXMLElement::__construct() [<a href='http://docs.php.net/manual/en/simplexmlelement.--construct.php'>simplexmlelement.--construct.php</a>]: Entity: line 1: parser error : SystemLiteral &quot; or ' expected in /home/content/96/8861796/html/admin/sources/dashboard.index.inc.php on line 243
    [20-Jan-2015 21:28:32] PHP Warning:  SimpleXMLElement::__construct() [<a href='http://docs.php.net/manual/en/simplexmlelement.--construct.php'>simplexmlelement.--construct.php</a>]: &lt;!DOCTYPE HTML PUBLIC &quot;-//IETF//DTD HTML 2.0//EN&quot;&gt; in /home/content/96/8861796/html/admin/sources/dashboard.index.inc.php on line 243
    [20-Jan-2015 21:28:32] PHP Warning:  SimpleXMLElement::__construct() [<a href='http://docs.php.net/manual/en/simplexmlelement.--construct.php'>simplexmlelement.--construct.php</a>]:                                                  ^ in /home/content/96/8861796/html/admin/sources/dashboard.index.inc.php on line 243
    [20-Jan-2015 21:28:32] PHP Warning:  SimpleXMLElement::__construct() [<a href='http://docs.php.net/manual/en/simplexmlelement.--construct.php'>simplexmlelement.--construct.php</a>]: Entity: line 1: parser error : SYSTEM or PUBLIC, the URI is missing in /home/content/96/8861796/html/admin/sources/dashboard.index.inc.php on line 243
    [20-Jan-2015 21:28:32] PHP Warning:  SimpleXMLElement::__construct() [<a href='http://docs.php.net/manual/en/simplexmlelement.--construct.php'>simplexmlelement.--construct.php</a>]: &lt;!DOCTYPE HTML PUBLIC &quot;-//IETF//DTD HTML 2.0//EN&quot;&gt; in /home/content/96/8861796/html/admin/sources/dashboard.index.inc.php on line 243
    [20-Jan-2015 21:28:32] PHP Warning:  SimpleXMLElement::__construct() [<a href='http://docs.php.net/manual/en/simplexmlelement.--construct.php'>simplexmlelement.--construct.php</a>]:                                                  ^ in /home/content/96/8861796/html/admin/sources/dashboard.index.inc.php on line 243
    [20-Jan-2015 21:28:32] PHP Warning:  String could not be parsed as XML in /home/content/96/8861796/html/admin/sources/dashboard.index.inc.php on line 259

  13. My provider is Go Daddy and they're using Linux.  I don't believe there's an actual connection between my personal Windows update and the 'basket empty' emails.  Could it simply be that Go Daddy is rebooting the server?  The issues seem last the better part of the day, and I don't recall noticing a correlation (likely implied) until recently.

     

    I'm a civil engineer, not a computer engineer, so I'm somewhat of a novice at this stuff.

     

    Thanks

    MARK

  14. Not critical, but an annoyance.  I cannot directly switch between categories when I am updating my store.  It will either show the entire product list irrespective of category, or just fail completely.  If I want to switch between categories, I first have to select the"Products" link on the left side of the page, show the full product set, then select which category I want to switch into.

     

    I'm having several other issues that I'll detail in different posts to keep this clean.  I'm wondering if there is something that has mutated in my code over the years that is causing these issues.  I don't really seem to get clean upgrades anymore.

     

    Any help would be appreciated.

     

    THanks

    MARK

    cc version 5.2.16

    php version 5.2.17

    www.platedepot.com

     

  15. I've noticed over the last several months that each time that Windows forces you to reboot your computer for one of its upgrades (as they seem to be today), I will get emails from loyal customers saying that their shopping cart empties as they try to check out.  I'm sure there are many more who just give up in frustration. This lasts for about a day or so, and then all seems to work correctly.

     

    I'm having several other issues that I'll detail in different posts to keep this clean. I'm wondering if there is something that has mutated in my code over the years that is causing these issues.  I don't really seem to get clean upgrades anymore.

     

    Any help would be appreciated.

     

    Thanks

    MARK

    cubecart version 5.2.16

    php version 5.2.17

    www.platedepot.com

  16. I've attached a screen capture of a copy of the email I received for an order from this morning.  This email was sent as the order moved from Pending to Processing.  I've also attached a screen cap of the same order as I see it on the Admin side.  In theory, two items should have shown up on the email, but an option selected on the Kentucky Smiley plate, it seems to have removed the listing from the email.  A previous order for the KY Smiley plate from yesterday with no option selected showed up okay on the email.

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