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The version of CubeCart that comes as an installable product via Fantastico with most versions of CPanel is usually a recent version but not necessarily the latest. Regards Ian

This is down to the design of the skin that you are using - there isnt enough space to fit all of the possible information. You have two solutions, only ever make the product name long enough so that it fits on one line or make changes to the skin template so that you can fit in more space. Ian

Hi As I said previously, I have many clients that have many thousands of customers, the largest isnt quite 30,000 but isnt far short and is well over the 500 quoted as being a problem. If your client or you is concerned, then it is easy to generate a database with this number of dummy customers and check the performance on the server that you intend to host the site. Regards Ian

A lot will also depend on the hosting platform and in particular the speed of the server where the database is stored. I dont look after any stores that have anywhere near 4000 categories (and cant ever imagine why you would want that many ?). However, many of my customers' sites have well over 500 registered customers without any problems - several have many thousands without any problems Regards Ian

You dont say whether yours is a standard 3.0.17 installation or whether you have had any mods applied. If standard then the upgrade is pretty straight forward as long as you have FTP access and have a little bit of technical knowledge. Remember to take a full backup of every file and also of the database before you start though just in case Regards Ian

Yes it has changed recently but dont worry about it - as far as I can see the board admin has just changed the name of the group and it wont affect you using the boards at all Regards Ian

We have a very small customer base at the moment, this stat was taken from google. could you possibly please take a screen shot as it what it looks like on your end? and im with you on the bg, working on some new photos of leather as we speak i'm trying to compress things as much as I can now to speed up the load times and will soon add return to previous page links on each page. any other advice would be great thanks Browser split does vary a lot depending on site and visitor profile but typical values that I get across all of sites that I host would be something like IE 60% - 65%, FF 25% - 30%, Safari 4% - 6% and Chrome 2% the rest being made up by odds and ends. Screenshot attached - you can just about see the writing at the bottom of the right hand colum - this is in IE8. As you have said you have quite a lot of problems with IE7 but you also have problems with IE6 and earlier as well Regards Ian

Your embeded url is incorrect - got an extra http:// in there ! 93% are using Firefox ? wow - that is extremely unusual. Site is certainly different and will probably fit the market that you are aiming at very well - but the tiled background is a little messy for my personal taste and it is very difficult to read some of the text on parts of the front page.

Hi All of the above suggestions are good and will give you fairly immediate response especially if you are geared up for wholesale business and advertising of whatever sort is obviously key. What a lot of people dont realise is that the effort has to be consistent and it will take time. Ultimately, the key to getting visitors to your website is spending a lot of time (or money) to get SEO done and then keeping that work going. If you have a niche product / website then it is obviously easier than if you are in a very competative market as you are. If you are going to pay somebody else to do, make sure you ask them plenty of questions and see work they have done previously - there are many companies out there who claim a lot, charge a lot and dont deliver. Best wishes Ian

Hi The global.inc.php file is pretty straight forward, you just need to change rootRel and storeURL to make the correct path Regards Ian

Hi Emma It is very difficult to tell what is going on without access to your system however, my guess would be that something has changed or gone wrong with your .htaccess file - have you switched on SEF url's recently or made changes tothe .htaccess file. Ian

Hi You will get some support days when you purchase a CubeCart licence and you can also purchase top up support through the same control panel. Is it expensive ? It is quite a lot of money but I suppose it depends what your level of expertise is and what it is worth to you. up to 3 months, is $29.95 per month up to 6 months, is $24.95 per month 12 months or more is $19.95 per month Regards Ian

Hi Emma What changes have you made to your system recently and when was he last time that you know that this was working ? The url that is being constructed for the write review is only a partial url and will never work as it is Ian

Hi It is possible to add a product to more than one category but not through the Import Catalog function - that only allows the main category to be specified. If you want to add a product that is already on your system into another category though, it is very easy. Go to View Products from the Admin menu and then click on Manage categories which is a link under the Master category column heading for each product. You can add a product to as many categories as you like Regards Ian

Hi Did you find the solution to this ? The problem is probably to do with mod_rewrite and having a rule in the .htaccess file that is causing this. Have you made any changes to this file or have you switched on SEO Friendly url's in the General Settings recently ? Regards Ian

Did you get your problem sorted out ?

Hi Jamie Glad you got it sorted out and that I could help. If you cant fix the remaining issues, give us a shout Best wishes Ian

Hi Tim If you are on a shared hosting plan it should already be installed for you by the web hosting company - however there are many hosting companies out there that still dont install this as standard. If you are on a VPS or a dedicated server then it is possible to download and install this yourself What is your situation ? Best wishes Ian

Hi This can be caused by two possible problems : 1) You didnt upload the files in binary mode when you FTP'd the upgrade files to your server 2) The version of the the Zend Optimiser that is installed on your server is not compatible and is likely to be an old version If you took a full backup of all the files and the database before you started the upgrade then you will be able to restore back to that point without any problems What version were you upgrading from ? Check and see what version of Zend is installed and compare against the minimum requirements Best wishes Ian

I have used CubeCart for many years both as a user on my own stores but also installing for my own clients and as vokf has said you are very unlikely to find any package that will do everything that you want - I think CubeCart offers a very wide range of functionality at a very reasonable price. You specifically asked about support from the software authors and even with the experience and knowledge that I have built up, I always have a running support contract with Devellion and wouldnt be without it. As this is your first foray into using CubeCart you should certainly have some sort of software support contract whether that is direct or via a hosting company that offer a specific support agreement as part of the hosting. Good luck ! Ian

Hi If you are still having these problems, then some extra information from yourself would be useful such as the store address and some idea of what changes if any have recently been done to the store. Regards Ian

Hi Jonny As Ausy has said if you have no mods at all, it is pretty straight forward, but backup, backup and backup again !! If you do have mods, then these would be lost during the upgrade and would need to be re-installed. Whether you feel capable of doing that yourself or not, only you can know that. If you have taken good backups then the worst that can happen is that you have some down time and have to restore all the files and the database. If you dont feel capable, there are plenty of people that can do it for a fee - how much that fee is will be dependant on how many mods you have installed, which ones they are, whether you still have all the code for them and whether the mods themselves have been tested and are compliant with 4.3.1 Best of luck Ian

Hi there I use Protx / SagePay for all of my carts and many of my customers use them as well. Never had any problems and would always recommend them. Why do you want to store the credit details ? There are rarely any good reasons for wanting to store them and plenty of reasons not to. The standrad interface between CubeCart and Protx doesnt store the credit card details and it would always take you offsite to their payment gateway to take payment before returning the client to your cart. I believe the only way that you could do this (which a couple of clients do for occasional orders) would be to configure the Print Order Form and then process the transaction manually using the Protx Terminal interface. You will need a second merchant account to be able to do this though Regards Ian

Hi DJ This is quite a common error and as Robsta says the KB contains solutions to this - did you get it sorted ? Ian

Unfortunately this is one of the problems of using fantastico (which most hosting companies can provide) with one of the larger hosting companies. It is very easy to install initially but upgrades and on-going support is problematic. This is where using a hosting company that can provide a more personalised service can really come into their own. It may cost you a little more per year, but you usually get what you pay for !