sailing123

Hi Keat, Are you still using Moosend ? If yes, how do you manage your email list ? Is it integrated with Cubecart ? Many thanks

Bsmither, This morning before implementing your suggestion I decided to do 2 live test purchases on tiny amounts. As soon as my purchase was accepted on the Worldpay platform, I was automatically transferred back to Cubecart processing status page with a detailed invoice of my purchase. At the top was a green row with the text from the languages admin section for " order_processing " under Confirm-Phrases used after payment. So basically I just amended the text at this point and that was it. Did another test purchase and all looking fine. This is definitely very different to my old Cubecart V4 and I should have redone that test before posting that request. Apologies for wasting your time & much grateful for your assistance again. S.

Thanks for the explanation. It has been years since I checked where the shopper is sent back once completion of the order to be honest. I went into my Worldpay set up and I can see that I have a Payment Response URL which is linking back to my homepage. I also have a Shopper Redirect URL which is empty. I don't know if this info is helping you smither ? As far as the hook is concerned, very sorry but I am lost now, I can do with css, html and copy and paste php instructions but hooks, snippets & all this jargon, is now beyond me, sorry but if you have a great idea, please go ahead. Basically as long as I have a page dedicated to after the payment completed where I can add whatever text that would be fantastic.

Hi bsmither, No, it is done automatically. Worldpay "talks back" to Cubecart which triggers the order status to change from pending to processing.

Hello, I process all my payments of non digital products on the Worldpay platform not on Cubecart. If I remember well, once the payment has gone through, the customer is sent back to my website. I am therefore wondering whether there is a "Thank you" page somehwhere I could use. At the moment, I am pretty sure they are redirected to the homepage but I would like a dedicated Thank you page where I would ask them to add our email address to their white list as so many times, email softwares are isolating our address thinking we are spam and customers are getting annoyed that we do not communicate on the status of their order while in fact it is all in their spam folder.... Thanks for your help. S.

Hi, I am looking at adding an affiliate tracker to our website. Has anyone got any experience or recommendations to make on the ones currently available as extensions https://www.cubecart.com/extensions/affiliate-trackers, ie: iDevAffiliate , clixGalore , JROX , TradeDoubler , etc Thanks S.

I search by email address or surname, those are the only 2 that work and if the customer has no email, I have no choice than to search by surname. Postcode or address never work

I managed to place a manual order without first creating a customer but then the customer is not listed among the customer list..... I also searched and it was not coming up.

Yes that's right, I have no issues to create a manual order for an existing customer. It is indeed for new customers only where I have to first create a new customer entry manually to then be allowed to create an order.

I will need to ask Al under my technical plan if he is not too busy. Bsmither was also helping out with another query, he suggested a quick & straight forward fix, working well for him, and again, impossible with me. Very very odd. It might be that I am still on 6.1.10 but I doubt. Thanks anyway. :-)

Glad to hear it definitely works for you but I tried again this morning on 2 different browsers after clearing cache and it makes no difference with me :-( I am at a loss here.

Hello Bsmither, Looking at the file and the removal of "required" like for the mobile number, I thought, yes, you cracked it but it did not work for me :-( I cleared the cache, refreshed the page, even opened my admin in a new browser, tried registered and unregistered customer, tried status ticked & unticked, and sadly nothing worked with me. I left the email address box blank. I keep getting the following usual message: Please enter a valid email address. Failed to add customer. Please make sure first name, last name and email address are not empty and that the email address is not already in use. I do not understand how it can work for you and not for me. Would it be that I am still on V6.1.10 and not on the latest upgrade you reckon ? S.

Hi, Just hoping that someone will have a brilliant idea to resolve my current issue. In the past, ie with V4, with phone orders of customers who did not have an email address or refuse to give their email address, we would still manage to process the order and I would just add "noemail" in the email address box. Now with V6, the system stops me from entering any customer data with no proper email address. Al tells me there is no way around this but it is becoming a problem: 1. V6 forces me to enter a new email address every time. If I use the same one, it recognises it and stops me from entering the customer data thinking it belongs to another customer. So I started creating false email address like "[email protected]" John Smith being the customer for instance. 2. the 2nd problem is that my email system keeps trying to send the order status update messages to this address but keeps bouncing of course so I am getting a little annoyed to get reminders after reminders until it actually stops after 48 hours. 3. I personally do not think it is a good practice to have to create "false customer data" to work around the ecommerce platform limitations especially with the forthcoming EU's General Data Protection Regulation (GDPR) coming into from 25 May 2018. Anyway, if someone has a grand solution for me to go around this issue, please let me know. Many thanks S.

Hi Bsmither, I did not explain properly. I have no issues with the case of unregistered customers being able to re-order as unregistered customers/guest. I have issues with registered customers who return to the website to order and cannot order as a guest/unregistered customer. The code given in the feature request "under consideration" is titled exactly that: "Allow previously registered customer to checkout as guest". From smokeup's post I got under the impression that by implementing the code provided it worked for him.

Thanks for that, I had to search for ages and finally stumpled upon your post. Without it, I would still be looking .... they need to change the colour urgently.

Hi, I am on 6.1.10 and I am very much interested in giving the option to registered customer to return ordering as a guest. I have applied the changes suggested and it does not work. Tried 3 times on different browsers also just in case. However, customers who are unregistered have no problem to reorder as unregistered customers. I do not experience the problem smokeup is reporting here. I have tested it again and it was all fine. I know that we lose orders as a result as customers have picked up the phone instead. They forgot their passwords, not very tech savvy to click on "forgot password" and so if they do not phone or email, it is a lost sales.... Am I doing something wrong or the code needs amendments ? S

Thanks Al for your prompt reply. Excellent news regarding the option of amending recipient details. Is this information also added to the buyer email order confirmation ? 2 good reasons for asking: 1. the buyer can review his/her order and contact us asap if they made a mistake with the recipient's email address. 2. This will cover us, the merchant, from any possible claims, ie non-receipt for whatever reasons. We can then refer to their confirmation email that the fault was with the buyer and not the merchant. People are very quick at processing orders nowadays not paying attention and then blaming the merchant for the mistake they made. We have seen a few ..... Regarding my phone orders, I think I will implement what this merchant did with the thread below, ie creating a product as a phone order gift certificate Thanks again.

Did further digging on this. I changed a test order from pending to processing, noticed it goes straight to dispatched & complete, probably because it is digital only. However, there are few more issues. 1. You cannot amend the original order especially the recipient email address nor the message. In the event, the buyer has made a mistake especially with the recipient email address and request to amend his order, we will not be able to do so. 2. Also the buyer's email order confirmation does not include either the recipient name, email and message, and therefore it does not show either when the buyer goes to check his order on the front end website. 3. We process a fair amount of orders over the phone especially with elderly customers. I could not find anywhere how I could do that with gift cards as it is not treated as a product. Unless I missed something here ? As it stands I cannot see us using this function. Thanks for your feedback. S.

Hi I have never used the gift card function in any Cubecart version including V6. I have been looking at it recently but I have a few questions I hope some of you who are already using it will be able to help. I clicked digital only. My observations were as follows: 1. The usual "Your basket box" does not jump at you on the right hand corner as it does with any other products added to basket. 2. Although I clicked digital only, during checkout, the option of entering a delivery address different from billing is still working. 3. When the admin received our usual pending order email, there was no record of the gift card recipient email, name nor message. Only the data of the purchaser with again the delivery address for a digital product ! Questions: 1. If the gift card value partially used towards a purchase, is the outstanding balance still valid with the same code reference ? If so, does the system tells the recipient of it remaining balance after a purchase ? 2. When the recipient uses her/his gift card, can the value be redeemed to pay for shipping cost as well as products ? Many thanks S.

ADMIN - PLEASE DELETE THIS POST. I AM DEFINITELY LOSING IT, FOUND IT, JUST NEEDED TO SCROLL DOWN THE PAGE ..... Hi I need help. I wanted to amend the colour & text of one order status and went back to this post, where I state that it can be done via the admin control panel > languages > "order state" . This was with version 6.1.5 in 21 March 2017. I am now using V6.1.7 and there is no more "order state" under languages that I can see ???? Am I losing it or this has been removed ? S.

sorry created a new post relating to this one. Could admin delete this new comment posted 8 minutes ago. Thanks

Hi, thanks for the lead. That solved it only partially so changed also some colours in admin/skins/default/styles/layout.css for fa fa-sticky-note and note-header and all looking brighter now, no excuse for missing the notes now :-) Only had to do a page view source of the admin page and searched the css file for it. Sorted. Thanks

I have not yet upgraded to 6.1.8, waiting for a few days first. Ok, good to know, thanks. S.

Hi I noticed that the sitemap is including absolutely every single page including all products, categories, etc that have been unticked under "visible" and "status". I do not understand why pages marked to be no visible or no status unticked can appear in the sitemap. As result, search engines are crawled them all when they should not. This has to be a bug surely ? S.

Hi, I need to change the light salmon colour of the symbol (kind of square shape) in the order admin overview tab and in the dashboard to alert admin that a note has been added by the customer or a coupon code was used. At the moment it is so light in colour, it is barely visible. I had a quick search in css but going nowhere. Would anyone know which file I need to amend please ? Many thanks S.