Caly Aly

Hello, Recently my clients website was migrated from one server to another in the same hosting company. There was all sorts of teething problems after migration took place but I managed to solve all of them except one. The automatic confirmation emails that were being sent out from the site on processing an order and then again when the payment has been pushed through SagePay are not being sent from the site. I asked the engineers at the host company to look into this for me, their response was: "As per checked there are no MX and mail records set for hopscotchshop.co.uk. Please check below link for confirmation. You can check the same from http://intodns.com/hopscotchshop.co.uk http://screencast.com/t/RlEm5W4to66 Please make sure MX records are added under ns.123-reg.co.uk and ns2.123-reg.co.uk DNS server." I went to 123-reg where the domain is hosted and saw that there was no email account set up for the domain so I added the info@ address but this does not seem to have worked. What else do I need to do? Please be aware that the customers who purchase on the site are getting their confirmation emails from SagePay, just not from the site. Thanks for any help on this.

I would like to know why just recently cube cart is adding a 15p tax charge to a few random orders. I am merchant based in the UK and as far as I know there haven't been any new tax charges that we need to add since we raised the tax in 2010. Please can anyone advise as to why this tax of 15p has started to appear on a few of my orders? see screen shot attached for more info.

Hello, Hope all is well. Gave my client the details on deleting the product item off the system but they insisted that they don't want to have to delete products from the system, in case the item comes back into stock as they may wish to resurrect the item quickly. Is there something else we can do to ensure that this product won't appear through the suggestive facility? Many thanks in advance. Alison

Thank you. That was most helpful. Alison Arellano Designs on the Web Ltd. << link to non cubecart site removed >>

I received an email from a customer who said that they could see an out of stock item even though I have the'Out of Stock' notice configured to 'Off or Don't Show'. I think this would happen under the category "customers who bought this, also bought this...", but I don't want old, discontinued products to be appearing on the web site in any form. Is there any way we can prevent old products from appearing anywhere on the live web site?