salvador21

This works fine, I can log in using the password reset by admin. Does the 32 character password mean they joined when it was CC3?

Done! And logged in successfully as guest

Well this is rather annoying, maybe I'm making too much of it, but currently this makes me feel like looking for another shopping cart solution that may be more reliable. Even with notices or mass mailouts (which i don't like), I think some customers frustrated by not being able to login may well just go elsewhere to buy something.

Ah, I knew about John Doe of course. I was confused because the customer with the problem is John E. Smith So are you saying this is just a strange hopefully one-off occurrence, and nothing I can do to stop it happening, or it is unlikely to happen to loads of customers.

Not quite sure what you mean by the [email protected] I checked a couple of member with unsuccessful attempts: 4 unsuccessful = 8 character salt and 128 character password 2 unsuccessful = 8 character salt and 128 character password 2 unsuccessful followed by successful = 8 character salt and 128 character password At this stage, can anyone tell me if I should worry about this? ie are there likely to be a lot of customers unable to login for reasons other than they got the wrong password? Thanks

Yes, I can see one that looks like they tried unsuccessfully 4 times

Yrs, of course I was thinking it was in Cubecart. OK, I can see a lot of Ns, but most look like bots or spammers: eg Aeugnf, OceagoMeedo, Jbagsfdnalsf But there are also a few legit users denied access,

I'm sure I have a test account of my own that i started back in v3, but have forgotten the password though presumably I can use the retrieve password form to find it. Where do I find CubeCart_access_log ?

Ok, but at one stage after he contacted me I changed his password in the admin section and attempted to log in as him, and still got the error.

Password wasmany more than 32 , seems to be 128 was 8 characters New password is 1 Status is 1 type is 1

Thanks, this is what I see:

Thanks very much, but can you explain in phpmyadmin beginner's steps e.g. I don't know what report means. I solved the one customer issue by deleting the salt as advised by Dirty Butter, however it would be good to know that it won't happen again. And it would be good to do it without changing existing customers password

Do you mean "particularly if you have a reason to think they would buy from you again" ? I think I have to assume anybody might buy from me again so this is a bit of a worry. I will check a few at random.

Thanks guys, very useful. Also I found another way thanks toi Dirty Butter's reply to my other current question.

Thanks, that worked a treat. (I think) At least I can now log in as him, just waiting to see if the customer can buy something

I have no idea what salt value is. I have already changed the password in the admin CP while I was testing. So I still don't really know what to do. It's beginning to make me feel like I should ditch Cubecart and get something else, I am losing sales. And this isn't the first time this has happened. The last time I just sent the customer a paypal invoice and apologise for the store not working properly.

Indeed he is. I am slightly familiar with phpmyadmin but only for exporting and backing up, could you please explain how I would check the customer data has updated and what to do if not.

What I want to do is extract details of all orders with a specific product ID between two specific dates. The details I would need are basically the customer name and email address. Even just the email addresses would be fine. Can anyone please tell me if this is something that is possible and how to do it?

I got an email from an existing registered customer saying: "Your order page will not accept my user name or pass word.I can`t place my order and I can`t register a new account.I just want to buy a CD." I reset the customer's password and tested this and true enough, when logging in to their account using the storede email address and password, I get this error: The following errors were detected: Invalid Username and/or Password This is a serious issue, can anyone help please?

In the UK http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations/ I'm unsure exactly what the legal position is on restocking fees, though that article seems to suggest they should not be charged. Bummer. In the case of this post, restocking fees don't apply as the cancellation was done before dispatch of the order.

Not quite, they have a 20 minute window in which I can manually cancel the payment without incurring fees. But to use this effectively I would need to sit by my computer watching out for customers paying and then cancel. Of course I understand that under their statutory rights they can cancel ask for a refund up to a week (or is it 2?) anyway.

Except that Worldpay said it is not their issue. Unless they receive a cancellation communication from Cubecart, they obviously don't cancel, which seems fair enough as all they got was the order. They told me it was a shopping cart issue. I suppose another question should be "is it right that a customer can cancel an order?" What happens if I've already dispatched the item and they cancel?

Just tested, it works for all pages except this: http://tamingthesaxophone.com/store/index.php?_a=basket&set_currency=AUD http://tamingthesaxophone.com/store/index.php?_a=basket&set_currency=GBP http://tamingthesaxophone.com/store/index.php?_a=basket&set_currency=USD

Thanks, I'll try that. Any ideas on the other issue?

I just received an email from a customer who had cancelled their order, but the payment had been captured from their debit card by Worldpay. WP customer support told me that when I refund I still have to pay the Worldpay fee. How is it possible for this to happen? Surely the customer should not be able to cancel a payment, or if they do then Cubecart should notify Worldpay immediately. (Within 20 minutes, Worldpay would have been able to cancel without a fee)