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Everything posted by irori

  1. Thanks Bsmither, I'll check out the database
  2. Hi and Thanks, I need to export my orders and customers from cubecart. I cannot find the export/import wizard that is mentioned in the Cubecart documentation. A csv file would be fine. If it is not possible to export from admin, where should I look for these databases in cpanel?
  3. Yes the punctuation is present, I will check the database table, where can I locate this?
  4. My signature is not correct, I have updated to the latest version 2 weeks ago.
  5. Hi Ian, I just had a look, that is way out of my league to be honest.... Is there a reason why it is not possible through admin? the facility is there, but how to make it work??
  6. Hi everyone, thanks for your attention I am attempting to export my rather long mailing list but no matter what I do I only get the email addresses in the .csv file. For some reason no first names or last names are coming through at all. I need the following format, [email protected];first name 1;last name 1 I have tried using the following which was suggested in another thread.. "{$FIRST_NAME}, {$LAST_NAME}" <{$EMAIL_ADDRESS}> but still only get the email address.
  7. Another customer just emailed me after a failed payment attempt. This is what she said; "Every time I try to purchase through the PayPal credit card it returns me to the 2nd phase of the order process as described on your website. I do not know if it has, or has not, processed my order and if it did it twice. Please let me know." I checked my Paypal account and she did not make a successful payment at all. In CC admin her history shows as 'pending' and there are no transaction records whatsoever.
  8. My hosting provider just informed me that the PHP was updated some time last week..
  9. Still having this problem, I am using V5, I received the following description from a customer "Yes I was logged in when I attempted payment. However, after I clicked on 'checkout' and selected 'PayPal', the system signed me out and I was taken to the checkout page 'Already registered? Please log in.' So I tried to sign in again using my email address and a message popped up something like my email address is 'already in use.' Similarly, when I clicked on 'Checkout with PayPal' and had entered my credit card details through the PayPal site, I was automatically 'signed out.' At this point nearly every customer is having these problems. I have 'telephone number' set to 'required' in my PayPal settings.
  10. Hi Al, has there been any resolve for the above issue? ...
  11. I would like to edit the text in the box on the homepade for newsletter subscriptions. Currently 'subscribe' is the only option and I would like there to be a 'unsubscribe' option. I am guessing the button itself is a image and cannot be edited very easily but the text above the button could be edited (?) It currently says 'Enter your e-mail address to receive our newsletter' .... where do I go to edit this statement ? Thankyou!
  12. I deleted the default image, and uploaded a image of my own. Was not too hard to edit the layout.css Thank you!
  13. Hello, I am customizing the mobile skin (green) Just wondering how I can change the header writing which is currently 'cubecart mobile' I am also having trouble finding the code for the background color behind the 'login, register' part of the header.....
  14. Heya! I would really like to change the font in the Category menu bar... or atleast alternate the color scheme as at present it is hard to see, can anyone point me to where I edit this, Thanks
  15. Hi BSmither I just tried this again after my new upgrade and I am experiencing the same issues. When I go to order history it says 'no orders have been made'. I cannot access 'complete payment' anywhere from the dummy customer account. I upgraded to latest version
  16. Nearly 25% - 50% of the customers that try to order from my store have issues accessing a payment gateway. It most often seems to be PayPal but occasionally PrintOrderForm does not work either. Sometimes they try again and it works other times they try multiple times with no effect and have to email me. It is starting to cause problems and scare customers away. I am not sure what it could be as when I upgraded my store it was fine and seems to be a problem that is worsening.. (?) which is strange. Any help appreciated!!! www.peacefulsilkworms.com.au/shop
  17. Yes, there are two other ways around this (other than bsmithers' suggestion). Always use the shipped skin that comes with each version you upgrade to, or get yourself a web developer... plenty at CubeCartForums.org. approximate time it takes?
  18. This sounds like more work than I have time for! Is there anyway around this?
  19. Ok it is working now but my header image is gone. I did not do the /cashe folder and the /cache/skin/ folder as I am not sure where these are? in admin or cpanel? Its ok, Just had to choose 'silkworm' skin for my logo.......all good now as far as I can see, Thankyou!
  20. I just changed the folder and statement in config.xml but could not find 'silkworm' as an option in my admin even after logging out and refreshing. Not sure why this happened?
  21. Thankyou! i overwrote the mican file with my backup and my custom styles are back - how can I prevent this happening again?
  22. Hey everyone, I just upgraded to the latest version of cubecart 5.2.0 I also deleted the setup folder as my store was warning me about this constantly. Now I am looking at my store and my custom skin styling is gone, its a mess and would like to fix it before customers get a view! I can see both the orginal mican skin which I called micanorginal and mican skin in my files so not sure why it has diverted to the standard one... help! www.peacefulsilkworms.com.au/shop
  23. Yes I have done this a few times to check all is well with my email templates. Just wondering why editing the code has not resulted in any emails being sent to me, I will go in and check I have it all correct.
  24. I have tried it again today and it now seems to be working. A few days ago when it was NOT working I was trying first name, then both first and second name, and then email and getting nothing. Today when I go to choose from the address drop down selector there is nothing written in there to select. If I go ahead and select the 'blank' it Does populate the address form! A bit confusing but at least I know now! need help with the following - When I manually create an order and a customer logs in to pay for it, the details can be viewed but the cart is still coming up as 'cart is empty' and no payment can be initiated.
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