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  1. Trying to login to the admin screen. A manual reinstall seems to really have buggered it up. The store is no longer working, and when I try to run setup I get:- [Exception] /home/always/public_html/setup/index.php:271 - Call to undefined function mysql_get_client_info() I'm trying a restore now to get back to before the update. Ok, I've restored it back to the previous version and all is working again. What would be the best next course of action?
  2. I upgraded all three stores. All running the same PHP. I'm just about to try an manual install of the update to see if that clears it
  3. Hi. I'm getting an 'Invalid username or password' error when trying to log into my store since the latest upgrade. I actually have a number of stores and the others are fine. They are all running PHP 7.4, including the one that is failing. I also tried raising the PHP level to 8 on the one that is failing, but no luck. Does anyone have any ideas please?
  4. I am trying to change the magnification level on zoom of a product. At the moment, when I have over an image, the magnification is x1, even though the product image is much larger. I have tried changing content.product.php below: {if $PRODUCT.magnify} <a href="{$PRODUCT.source}" class="magnify" title="{$PRODUCT.name}" rel=""> <img src="{$PRODUCT.medium}" alt="{$PRODUCT.name}" id="preview" /> </a> <p class="hover_zoom">{$LANG.catalogue.hover_zoom}</p> {else} <img src="{$PRODUCT.medium}" alt="{$PRODUCT.name}" id="preview" /> {/if} to {if $PRODUCT.magnify} <a href="{$PRODUCT.source}" class="magnify" title="{$PRODUCT.name}" rel=""> <img src="{$PRODUCT.medium}" alt="{$PRODUCT.name}" id="preview" /> </a> <p class="hover_zoom">{$LANG.catalogue.hover_zoom}</p> {else} <img src="{$PRODUCT.large}" alt="{$PRODUCT.name}" id="preview" /> {/if} But this hasn't worked. My website is at http://www.quantumenterprises.co.uk My skin is a modified version of a responsive skin from http://www.rickyswebtemplates.com Many thanks
  5. This is a clients website, so 'recently' is the most specific I can be. The store was on 6.0.6 when I was told about the problem. I have updated to 6.0.7 and this didn't solve the issue. The store is updated regularly, but I don't know which update caused the problem as it was noticed by one of my clients customers. As far as I can the live versions of the files contain the VAT No. information are in place. I have tried clearing the cache and it still isn't showing.
  6. I have the Vat No. manually added to the print.receipt.php file in the skin/templates folder and the generic print.receipt.php, but recently it has stopped displaying on the printed out receipt. Does anyone have any ideas why this should be. Has an update changed the file?
  7. I finally sorted it! I needed to change the http to https in the CSS link.
  8. I've been pulling my hair out for 2 hours now and need some help before I go bald. I have been able to get the Google Font 'Open Sans' working with a local version of my cubecart site (i.e. copying and pasting the html into a file and viewing it on my PC rather than live), but I cannot see that font on the live site. I have added <link href="http://fonts.googleapis.com/css?family=Open+Sans:400,300,600,300italic,400italic,600italic,700,700italic,800,800italic" rel="stylesheet" type="text/css" /> to the main template on my skin. I've also change all font references in the common.css file to font-family: 'Open Sans', sans-serif, Arial, Helvetica; Why will it work as a 'non-live file', but not when it's on the website? Note: I've changed the ' to " and added the /> at the end of the line rather than > as provided by Google to see if that would work, but neither the code from Google or my changes have made any difference.). Grrrr
  9. Hi Al, Thanks for the quick reply. It sounds like I may as well wait for 5.2.16 as everything is working fine at the moment.
  10. Two days ago I did the update from 5.2.14 to 5.2.15 and found that the product options were not working correctly. For example instead of the options: - Gift wrap: No - Gift wrap: Yes appearing, only - Gift wrap: Yes was available. Once I realised that the problem existed I restored a backup of my store to return correct functionality, so the problem is currently not available to view. My store is at www.quantumerprises.co.uk I am running a custom skin, which may be the problem, but I don't know what I would need to do to resolve it. For the update I did a manual overwrite of the existing files. Any help would be greatly appreciated.
  11. Yes, that's done it thanks. It may be that that option needs to be put in the Gateway admin screen, or changed to 'A' in the next code update. The default 'E' means that the merchant must manually authorise each payment, whereas 'A' means that it happens automatically, which you would want for digital downloads.
  12. Script Version 5.2.13 PHP Version 5.2.17 MySQL Version 50535
  13. I checked my monthly sales today and found almost no payments through the Worldpay gateway. On running a test transaction I receive the following message: Secure Payment Page Sorry, there was a problem processing your payment: The information sent from the merchant's site is invalid or incomplete. Please send the following information to the merchant: The transaction cannot be processed for one or more of the following reasons: The merchant account is suspended. The order currency selected is not supported. The authorisation mode is incorrect. Test mode is unavailable. The installation is not live. Server information 08/Oct/2014 10:01:04 Server ID ukdc2-pz-pay08 (WPReq-2745093) I have contacted WorldPay and they tell me that my Auth Mode is set as 'E' whereas it should be set to 'A' for automatic (or nothing). I've changed nothing on Cubecart and WorldPay say that nothing has changed at their end. There is nothing in the Gateway config screen to alter. Does anyone have any ideas please?
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