fantastichearts

Ok orders are not moving from pending to processing. 1. I have checked the payPal API logs and getting no errors. 2. I can see within Cubecart for each order under transaction that the order is comlete and being logged. (e.g see below) Transaction LogsTransaction IDStatusAmountGatewayDate/TimeNotes7X019710LM959315SCompleted£14.95PayPal Express CheckoutToday, 10:213. This was working before upgrade and applying fixes above. Any other suggestions?

I will have a look bit this was working till I did the upgrade and the fixes above. Information seems to be coming back from Payapl correctly but Cubecart is not moving the order from pending to processing.

Al, One issue that a few of us have noticed is the transactions are not moving from pending to processing after a successful transaction back from paypal. can this be raised a important bug to be fixed as having to manually move orders to processing. See here as well.

Yes I am getting the same issue and orders and not moving from Pending to Processing although getting transaction details back from paypal. This needs to be raised as a bug. Transaction IDStatusAmountGatewayDate/TimeNotes5NA67586F0996952GCompleted£4.95PayPal Express CheckoutToday, 08:47

I also applied this and all is working

Thank you for your 'dirty' fix above as it fixed it for now.

Ok after further testing it seems to disapear if you save the order or change anything. For instance order is pending and you add a not and press save then the options disapear.

This is a major issue. What I am seeing it drops the options when the order is moved from pending to processing. As we have a lot of personalised items this is causing a real issue. Have we got any update.

Hi was this issue solved as I ma getting the same issue. When I click on above The instructions are found in post #5 of this link: it just goes back to this post. I have the latest version 6.0.2

I see what you mean In my order completed looks corrupted as well but still is working. In my admin order received we had added Payment Gateway Used that was added so that was the error there. SO do not add it! Thanks again...

You were correct it was an email template. For some reason when I looked at Admin: Order Received template it was corrupt. I deleted everything and all was back to normal.

I do not seem to have '>' as part of the name of a payment gateway. Is there a way to clear this initially?

The only payment gateways I have are print order form, Paypal and Barclaycard.

It does not seem to be there . There is only files there for the last hour.

I do not why this is happening so any advice please. I upgraded a few days ago to 5.2.8 Everything was fine and today but suddenly without notice in the last few hours getting a number of pending orders and somebody also contacted to say were getting a white screen when trying to goto payment page. I have tried it on my theme - shopdev vector and also on the standard themes and getting the same issue on all browsers. I checked the error logs and getting this since the issue. Exception] /home/tainbrae/public_html/includes/lib/smarty/sysplugins/smarty_internal_templatecompilerbase.php:6 - Syntax error in template "6d89e68ad42c4d3fb26c1f7ecc8a3cf7f532a197" on line 6 "Payment Method Used: {$DATA.gateway} " - Unexpected "<" store details: Script Version 5.2.8 PHP Version 5.3.27 SQL Version 50536 Theme: shopdev vector