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Everything posted by firetrader

  1. Sorry Further to this, under secure checkout I have the image : public_html/modules/plugins/PayPal_Pro/images/PayPal_mark_36.23.png I have tried to change the image, renamed it, deleted it and secure checkout still show this original image, I have also refreshed the browser, tried a different browser, even mobile app and I can not change the image, going nuts !!!!! Also cache off cache on
  2. Sorry next question, I have replaced the image but the size is too small, I have tried to increase the image but there must be a code or defintaion that over rides it ? Any Ideas ?
  3. Thanks bsmither, I'm sorry, but can you give me the total string where this is if I go in under hooks there are no Paypal just admin.navigation and admin .product Sorry just found it,
  4. Hi Team I want to change the Paypal Express checkout icon from the standard icon to the image I have attached, as we now process credit cards Via Paypal but its confusing to customers who only think its a Paypal account checkout By changing the image I hope to make it more clear for customers and will go through this link to checkout with card ? Thanks Andy 6.0.11 empust.com.au
  5. Thanks Bsmither, can you give me the full file location string please ? Andy
  6. Hi All How do I modify the order summary document I want to add our ABN and some other fields to the document
  7. Hi Cubecarters. How do I change my profile name and email address, I've tried to edit profile, but that has no options for profile name or email address, surely can not be too hard ? Thanks Andy
  8. Hi All My first time doing some skin mods. I have accessed the C panel file skins/kurouto/styles/grey/layout.css and save the changes to the files or colors, save the changes in the editor but makes no difference to the live site I'm on the latest version of cubecart I reload the page, I reload the cpanel as well What am I doing wrong or missing ? Andy
  9. Hi Ian, I'm not with a cheap hosting provider, far from it so it has nothing to do about your assumption of getting what you pay for. My issue is that I f I do a complete backup and move to a new hosting agent, the costs involved, the time involved, re purchasing applying SSL certificates, and do I move my problem across as well ?
  10. Hi Ian I agree, just got confirmation from the hosting supplier, they changed my server , seamless they say no issues. HA ! But where to now, how do I fix this issue myself or what do i ask of them to fix
  11. Yes, here at home and all have had caches cleared, history cleared. Customers are getting offline pages, looks to be hosting as some problems are all converging, just spoke to the hosting agent, they had issues with the server and have moved me to another, claim to be a seamless change ???.
  12. How do I do this, what do I look for ? Can I do this through a cpanel ? In reading your reply, it looks that this is happening, I had customers calling yesterday to say the store is offline, when it was net ? They were getting a message from 3 days prior
  13. No Changes what soever in the past 3 months, version sorry is 5.2.13 Also today, we update an order, enter delivery details, change to complete and save, save and update, order says order complete, we then go to unsettled orders, and the same order is back again, as processing ?????
  14. I am having so many issues at the moment We put in a manual order, system accepted it after 3 attempts. Now when we go to view the order, it does not show, search by either Order name or number. Wait 10 minutes went in again, and low and behold its there, update the order, system defaults to dashboard, and order is gone again, unable to be found. Any help would be appreciated, should I open a Support Ticket ? version is 5.2.13 Andy
  15. We do have multiple user signons, never sharedand this morning I have a single session running today, no one else, no other computers I have in the past run numerous tabs open within the browser and not had issues before. This morning, I can even check orders without cubecart defaulting to the dashboard or getting the 404 error. I'm unsure if its the hosting provider or Cubecart. Becoming desperate. Andy
  16. When we update an order, or process, or manual enter we are consistently being redirected to the dash board. Its becoming very frustrating, our web hoster has moved us to a faster server, this does not seem to have helped. We have cleared cache, browsing history, reset logs, and rebooted to no avail, its always happened in frequently but seems to be getting much worse. If it does not do this we get the internal error timeouts Any Ideas, costing us time and money now ? 5.2.13 Andy
  17. bsmither If you lived locally I'd buy you a beer ! nuke-n-pave is worst case scenario. I'll copy these files off to a safe space now. Thank Andy
  18. Hi All I'm having the same issues using the backup tool timing out, so going manual. My hosting provider is experiencing difficulties and I want to make a file backup, also for the future move to the next level, currently on : Script Version 5.2.13 PHP Version 5.3.29 MySQL Version 50542 Image folder size 470.90 MB Download folder size I have backed up the entire site through the CPanel already and also downloaded to another system But as a separate backup to restore the Cube Cart site, which are the important files to back up ?
  19. Hi All Sorry re hasing something that I just for the life of me can not change I need to change County to State, I can not find this anywhere ? Any help would be greatly appreciated. Andy
  20. When customers are using the Paypal Express checkout, the order that generates has the IP address instead of the customers telephone number, any ideas ? 5.2.13
  21. Hey Not sure if any one else has the issue, but if we manually create an order for a customer over the phone, you can not search for that order by name, only the order number ???? 5.2.13 but it has been an issue for many previous versions
  22. As a very simple solution, I have the responsibility on the purchaser, like stated anyone can come up with a fake ID. I put in a mandatory option on the product and ask the question of the buyer, are you over the age of 18 YES / NO, obviously if not selected, we don't process the order. that they then are making the declaration.
  23. OK It would be great to have ongoing results shown
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