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  1. Thanks BSmither, as you say may be tedious as there are 2250 images to deal with, but at least you have diagnosed the problem for me, so thanks very much for your help Regards Tony E.
  2. No they are only in 2020-images. I was trying to split the image files across different folders as I had read that if you have too many in one folder it can be a problem. Should I just copy them all across to the source folder?
  3. Well that is interesting as I thought they were not in the table, but I have found that they are, and they have the correct files names, but they have a filepath of "null" while the others have the correct file path of 2020-images, see attached. I think the database is in a bit of a mess? Regards Tony E
  4. Hi BSmither thanks for taking the time to look at my issue. Sorry for the slow response. I started a response last week and then got caught up in something else. The main problem I am having is, I don't think the same as the one you are describing here. There are some Porducts, all shown on the home page of the store, which have no images at all. I think I have a database issue. The fileIDs of the images on the FileManager do not match the numbers on the Image_index. I tried to attach images here but it did not seem to allow me to. It said the files were too big, but they weren't so I will try to load up separately Thanks Tony E. Other images And finally
  5. Having read some articles regarding issues with large numbers of images, I have created a subfolder under images/source, called 2020-images. I have loaded a number of images in this folder and have assigned them to products through an Import inventory, but the Products whose images are in the subfolder are all showing "No Image Available". I thought it might be a version problem, but have upgraded to version 6.2.9, and that has not resolved the problem. The website / store is kbcoins.com and there are around 15,000 products, many of which have 2 images each, although many products do not have any images. I must admit I cannot understand how Cubecart can find the images in the subfolders anyway, but it seemed to be standard practice for people to split them across subfolders, but it is clearly not working for me, but I don't understand what I have done or not done I'm afraid. (I have refreshed the files list. I can see the images in the images File Manager, the subfolder is there and all the images are showing in the list) Any help would be much appreciated Regards Tony E.
  6. Hi It would appear that the problem is happening again. I have tried using FileZilla to open the Cache folder to see what is in there and it will not open, times out. I am now using Plesk File Manager and it just says "Please wait. loading …" and it has been saying that for 5 minutes now. While I was writing this the Cache Folder has opened up on FileZilla. Interesting that there were only 89k files in the main Cache Directory. All files were less than 24 hours old. I have added a snip of the top of the list of files in the Cache. In the end the Plesk File Manager came up with an error, which I have attached a snip of, which means nothing to me I am afraid. Tried to get back in to the Cache in FileZilla to see what else I could see but it is stuck again. This is very odd indeed regards Tony E.
  7. Hi It turns out that it was a file limit breach. The Cache file in the Shop had over 4 million files in it, which seems a little crazy. I have read up a little on this and it appears that because the cache is not being cleared in the way it used to, that some people are having problems with this. We have got unlimited space but it still appears there are problems with numbers of files, which I admit the hosts should not be hiding behind, but the caching of 4 million files does seem a bit extreme. I may do some more research and see if there are things I can do to stop this happening. Thanks again for your help Regards Tony E.
  8. Thanks bsmither I will contact the host now. Thanks again for your help. regards Tony E.
  9. I loaded new images and a new inventory about 1 week ago. Everything was working but now without me doing anything I am now getting the following message : Notice: `name` is not allowed as a key in 'CubeCart_config' table! in /var/www/vhosts/kbcoins.com/httpdocs/store/classes/db/database.class.php on line 943 Website is kbcoins.com. I cannot now access the shop from the entry pages of he website, and although I am getting the sign in page for the Admin control panel, when I put in the details it just comes back to the same page Any ideas anyone? Regards Tony E.
  10. Hi guys Thanks very much for responded to my cry for help. And you will be pleased to hear the problem has been solved. I created the int-custom.ini.php file, but when I tried to load it, I got an error to say that I had used up my disc quota. I signed in to 1and1 and discovered that although I had unlimited space for the site, there was a file limit of 262,144 which had been reached. Now why that meant that the admin control panel did not work I am not sure, other than I assume the sign on screen must create a new file? Anyway, I deleted a number of redundant files and the admin control panel started working. We do have something like 17,000 product images, and so when all the files are cached I guess we have an awful lot of files! I have now moved to virtual server package which does not have that restriction at a cost of £1.00 extra per month! Thanks again for looking at my issue, and thankfully we are back up and running. regards Tony E.
  11. I am trying to access the Cubecart admin control panel and the page will not load. I am using the new admin_XXXXXX.php address but when I enter I just get a completely blank white screen. The website and the store are working fine but we want to get in and change some products but cannot access the control panel Regards Tony E
  12. Hi Thanks for the reply. I have had a look and I cannot see more than one Store on the server. There is a store at the root, but I cannot find a store within a store. There are some static html pages at the front in the route but they are just an entry to the store which I have made to look the same in terms of style and layout so the pages look like one big store. But yes the images are just not showing. I think it is because the links between Products and Images in the database are pointing to empty files, which are duplicates of the original but with a different suffix, e.g. .jpg rather than .JPG Is it possible to just clear out the database tables that hold the images and reload them? Any help much appreciated, and thanks for the reply. Regards Tony E. I have looked in the error logs and I have got thousands of these errors: File: [seo.class.php] Line: [685] "UPDATE `CubeCart_seo_urls` SET `type` = 'prod',`item_id` = '3622',`path` = 'florins-1936-george-v',`custom` = '0' WHERE CubeCart_seo_urls.id = '138626';" - Duplicate entry 'florins-1936-george-v' for key 'PRIMARY' I am not sure how relevant this is to my problem? Regards Tony E.
  13. Hi Ian Thanks for the reply. I didn't actually realise the image files had upper and lower case suffixes. Someone else has been creating the image files, and I think he changed methods. I didn't realise until reading the forums about my problem that the source folder could have sub folders. I didn't think the system would find them unless they were in the source folder. I could split them by image number but yes there are around 13,000 images, but it would be impossible to split them in to categories, without looking at each image individually. Each image has a sequential number based on the order it was photgraphed in so I could just split them between, 1-3000, 3001-6000, etc. Would that help? But that won't solve my problem of the products picking up these spurious files with 0.0kbs. Thanks again for taking the time to reply Tony E.
  14. This is a little complicated. The basic problem is that our Products should all have 2 images, but in the majority of cases they are not showing any images. This has all been working fine for a few years, and there are a few reasons why it may now not be working, but I cannot figure it out. I am not exactly sure what the problem is however this background may help. We have loaded a lot of new images and did a complete Inventory load from a CSV file (removing the existing inventory first). The image file names were incorrect for many images, so we removed the inventory and started again. Things were not working well (images not showing, and very slow response in File Manager) and I realised our version of Cubecart was out of date and so updated it to the latest version. The .CSV file used to create the inventory contains all the file names, and each product has 2 images. In the CSV file all the file names have a lower case extension .jpg. The actual images in the images / source file have a mixture of upper and lower case extensions, .jpg and .JPG I have realised in File Manager > Images that there are duplicates, with upper and lower case .jpg and .JPG. Many of these files have a size of 0.0 kb and they do not have the appropriate icon next to them, and these are the files that a lot of the Products seem to be linked to. I decided to delete the Cache files from images / cache file (although I think a lot of them did not get deleted). I did consider maybe trying to edit the images tables in the database, but don't really know where to start … the website is kbcoins.com Any help or guidance much appreciated. Regards Tony E.
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