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  1. The mysql server version says: 5.6.41-84.1 However, while the phpinfo.php says we are running version 5x of php, the Cpanel is saying something different: PHP version: 7.3.32
  2. Client site just went down with mysql errors: Warning: mysqli::mysqli(): The server requested authentication method unknown to the client [mysql_old_password] in.../classes/db/mysqli.class.php on line 30 Warning: mysqli::mysqli(): (HY000/2054): The server requested authentication method unknown to the client in in...classes/db/mysqli.class.php on line 30 Fatal error: The server requested authentication method unknown to the client in in.../classes/db/mysqli.class.php on line 32 PHP Version 5.4.45, mysqlnd 5.0.10 , ionCube Loader I can connect remotely to the DB with username and password and using PhpMysql on the Cpanel. This issue happened without making changes on the server, host, php or mysql. Any ideas of cause how to fix it? TIA
  3. Thanks. I was able to backup, but now it appears the upgrade itself is failing for the same reason. I will contact tech support since the code error I'm sending should not be public. Okay, I can't do that. I am the web guy for this client and not the owner of the cart. I will edit this for domain name
  4. Working for a client. The previous backup folder is 755. When I try to back up files or database, I am getting errors... either a 500 internal server error or a non resolving page. Any suggestions? Ideas? There are older file and db backups in the folder, but that shouldn't be an issue, should it? WARNING: Your store is not up-to-date, v5.2.16 is available, but you are running v5.2.13
  5. Thanks, apparently is was a server cache of the page. Wasn't sure why it was doing that because the advertising I customized was appearing... Working now after a day. Thanks again.
  6. Hi, this did not work... The sale item like I believe is in {$CATEGORIES} and not in {* $SALE_ITEMS *} https://www.slipperyrockcigars.com/ See the green nav links along the side. I even did a complete comment out: <?php /*?> {* $SALE_ITEMS *}<?php */?> and it did not stop the link.
  7. Hi, My client has two requests: 1, to export the customer list to Excel and the other is to hide the on sale link on the nav bar, because all items are on sale, and it is not productive... TIA for any answers, yea or nay. Jeff
  8. After my first post on this forum, I started getting spam posts that "appear" to be follow up comments to my original post. However, when I to the thread, these spam posts are not there in the thread. They look like they are coming directly from CC. Since my email address is not in my profile, How are they getting this to me? Have they hacked the email notification system? Or are they posting and then immediately deleting the posts, so that I get a notification sent? Here's a sample: Here is the header:
  9. Thanks. I only help with tech issues for the client and don't manage to store, but I have passed on your insights to him. I checked the DB in the cPanel for corruptions and it passed, so I appreciate the help. I was updating for him to 5.1.4 today and wanted to make sure I was not transmitting DB corruptions. I hope 5.1.4 is fixing the jQuery issues noted in the sticky note. He is having a lot of admin problems as of late. And I think he is out of tickets...
  10. Today, 16:38 File: [seo.class.php] Line: [583] "UPDATE `CubeCart_seo_urls` SET `type` = 'prod',`item_id` = '1890',`path` = 'cherry-humidor-15' WHERE CubeCart_seo_urls.id = '1168';" - Duplicate entry 'cherry-humidor-15' for key 'PRIMARY' 2012-08-17 12:54 File: [products.coupons.inc.php] Line: [64] "UPDATE `CubeCart_coupons` SET `code` = 'ElFreako',`product_id` = 'a:3:{i:0;s:4:"2980";i:1;s:4:"2981";i:2;s:4:"2982";}',`expires` = '0000-00-00',`allowed_uses` = '0',`min_subtotal` = '0.00',`shipping` = '0',`description` = 'Listen to Blowin' Smoke Podcast',`discount_percent` = '30.00',`discount_price` = '0' WHERE CubeCart_coupons.coupon_id = '21';" - Duplicate entry 'ElFreako' for key 'code' Seeing these arrors above, Doesn't CC prevent duplicate Keys? Or does this indicate a DB corruption. 5.1.3
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