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Everything posted by peterp

  1. Hi All, Further investigation has been done on this issue and it seems that the user has closed the tabs on their browser possibly multiple times before going back to finish the order and this seems to have resulted in a double payment occurring. I don't think there is anyway of stopping the user from closing tabs before the order processing has been completed, if there is there could somebody please advise me. Thankyou Best Regards, Peterp
  2. Hi All, I have a situation happening which is a little confusing firstly we are using a bank transfer API that has been supplied by the NAB bank in Australia and has been working fine, however recently we have had some double up payments being made not immediately but sometimes hours later after the first the second payment is made. The order is in a pending mode after the first payment but the transaction has been applied to the bank and then the second payment is made for the same amount some minutes to hours later and then the order goes to processing. My question I guess, is there a retry process within CubeCart that may be causing the payment processing to occur a second time because of timeout of receiving notification from the bank that payment has been received. If there is a notification process where can I find it. This doesn't occur on every transaction it seems to be intermittent. I hope somebody can steer me in the right direction to start looking as my client is having to refund quite a few transactions Best Regards, Peterp
  3. Hi Brian, This has been a saga to say the least anyway it is now all working fine so far, there were multiple issues that were all to do with what PHP 7.2 had set or not set. The hosting company at one stage decided that I didn't need public_html anymore so they erased it, you can image how I felt about that. I reloaded the site once they recreated the public_html directory and then they had to upgrade the PHP and also install the ioncube loader, once we got that done we then had to have some libraries enabled such as GD library, PHP Curl function had to be enabled and the php display errors was disabled and we had to download a new version of one of our plugins and then we had to get a new license for the live server which was different from the localhost license. Basically the plugin was generally the cause of the issues along with the hosting company not having the correct settings after they had upgraded to PHP 7.2. Thankyou once again for your help and I think this can now be closed. Best Regards, Peterp
  4. Hi Brian, I started looking last night for any other posts that had a similar problem to me, I found one that said to rename any plugins and see whether that fixed the problem. I have 1 plugin which I renamed to product-addospjp and then tried to load the site again, well surprise surprise it loaded with the admin logon and I was able to login and get the admin page but when I tried to select an item from the left hand menu it reverted to the blank screen. I have attached the error log that is on the server which I have noticed it is looking for product-addonspjp/hooks/controller. The products-addonpjp file I deleted as it was not being used. What I have noticed is that not all of the menu items from the menu on the left cause the blank screen for example I can go in a change /add categories but I cannot see any products as this causes a blank screen. I have created an ini.custom.inc.php file with the suggested code but it has not created an error file. I have reloaded the site to the server using filezilla from the working localhost version, the localhost version is working tremendously however it seems to lose something during migration, so what I'm thinking of doing is to install a fresh version of cubecart without any modifications to see whether it works on this server and database and then start applying the modifications, enhancements and plugins to see which one breaks it. At this point in time I don't know whether I should be talking to the hosting company, the plugin supplier (who is Noodleman) or cubecart forums. If you think this is the wrong direction to go then please advise me. Best Regards, Peterp
  5. Hi Brian, Is there anything else we can do to possibly resolve this issue or should I be thinking about completely scrapping what we have done and start from the beginning again. If I do start with a fresh install of cubecart onto the server that this we solve our issue. Can you please advise as to what he best strategy to take. Thankyou for your help with this issue and also your patience. Best Regards, Peterp
  6. hi Brian, I didn't have line 11 so I found a error log code that you wrote aug 6 in 2016 and I copied and paste the code so this should be right now. Best Regards, Peterp
  7. Hi Brian, I have attached a screen shot of the logs in file manager on the hosting site which of the error that I think have occurred today. I have used the file manager's editor to edit and save the files you mentioned however still no luck still get a blank screen. If the file manager editor is not the right editor then could you please tell me where I can find the right one, I might have to talk to the hosting company if this is not the right editor as I cannot see any other editors in the cpanel. Best Regards, Peterp
  8. Hi Brian, The error-logpjp only has the errors that were occurring on the 3rd of aug and no recent ones. I have changed the inc.custom.php and removed the space and then did another test on the site with unfortunately the same result (blank screen) and no error-log created. I have attached the server error log. I noticed in the PHP info screen under mysqli there is a directive that says if mysql is not there then is there a problem with this path directive = mysqli.default_socket local= /var/lib/mysql/mysql.sock Master = /var/lib/mysql/mysql.sock
  9. Hi Brian, I have just been rereading the emails from the hosting company and spotted that they said the php 7.2 does not have the MySQL. Is this of any required we need php ver 7.2 or higher for some of the plugins we are using from noodleman. Best Regards, Peterp
  10. Hi Brian, I have created the script to create the error_log and I have rerun the admin. The login screen displayed and allowed me to login but it then went to blank screen if I run the actual website all I get is a blank screen. There is no error_log file created. The dbprefix is set to have no prefix as this was just a shot in the dark as to being a possible requirement, there is no need for us to have a prefix if it is not required. I have attached a directory listing of he public_html to show that the program was created but no error-log was ceated and also the program I created. Best Regards, Peterp busandtruckwiperblades.com.au ini-custom.inc.php Hi Brian, I have just been rereading the emails from the hosting company and spotted that they said the php 7.2 does not have the MySQL. Is this of any required we need php ver 7.2 or higher for some of the plugins we are using from noodleman. Best Regards, Peterp
  11. Hi Brian, Yes I changed all the tables firstly to have the prefix and then to have no prefix the result was the same. Currently the cubecart files are all named CubeCart_xxxxxx and I still get a blank screen I have deleted the word documents as you suggested. I have checked with the hosting company and they assure me all the database server is configured to allow the user/pass specified in that file has permission to access the named database. Best Regards, Peterp
  12. Hi Brian, Thankyou so much for responding to my issue so quickly. I have checked and rechecked the /includes/global.inc.php, I have also checked that the table CubeCart_config is there and has table named name. I changed the cubecart to CubeCart_ and now what I get is a blank screen for both the admin and the actual site. I have attached a screen shot of the config table and also what the local global.inc and remote global.inc hope this helps. Appreciate your help Best Regards, Peterp global.inc.php local.docx global.inc.php remote.docx
  13. HI All, I have changed a couple of things and now I get the error 'name.......' see attached. I have checked the global.ini.php file and all is fine. I have imported the database from a localhost could this be my problem. It seems no matter what I do it doesn't help. Hope somebody can help Best Regards Peterp
  14. Hi All, I have just migrated a localhost site to the live server but now when I type in the url for the website or the admin page I get a message that says NOT FOUND and when I look at what url it was trying to load this has been changed to https::/my website/setup/index.php which is definitely not what I entered. I have checked and double checked the global.inc.php file and that is ok. The setup files are no longer in the cubecart directory they were deleted when the site was created in the localhost. Can anybody please help me as this is becoming rather critical I have to get this site working. Best Regards, Peterp
  15. Hi Julien, Thanks for you reply, however its just not the navigation I'm trying to modify but also what I;m trying to do is to modify the $SHOPPING_CART which in the skin that I'm using (eTrend) comes out as a single line and view cart, what I want to happen is the popup to appear as it does in the foundation skin. But I cannot modify the code as I cannot see where it is called very confusing. If you can help I would appreciate it Best Regards, Peterp
  16. Hi All, This question will definately show my lack of knowledge about HTML, Smarty Template system and also cubecart, but anyway here goes. I keep running into varibles in the HTML/PHP code that looks something like this "$NAVIGATION_TREE", "$CATEGORIES", "$LANG.navigation.saleitems" etc. these varibles obviously have some code in them but I don't know where I can find this code. I'm very confused about where these are setup or am I missing something altogether. Can please somebody help me thankyou Best Regards, Peterp
  17. Hi All, What I'm trying to achieve is the display of a mini basket similar to the way the foundation skin displays it. I'm currently using eTrend skin and all it does when the customer buys a product is to add it to the basket and if you then click on the view basket button you are taken to the order display screen. What I would like to be able to do is whenever the customer buys a product then the mini basket is displayed for a short time and then go back to selecting another product to buy. Within this displayed mini basket is the option to either view the basket or proceed to the checkout screen, this is how the foundation skin performs but the eTrend skin doesn't, so what changes do I have to do to change the process. I have thought that I would only have to add the programs box.basket.content.php and replace box.basket.php from the foundation skin templates into the eTrend skin templates, however when I tried this it was totally unsuccessful and resulted in a blank screen. Obiviously I need to do more but I do not know where to start looking. I'm hoping somebody can point me in the right direction to try and achieve this process. Thankyou very much. Best Regards, Peterp
  18. Hi All, I have a situation that I'm not sure how to fix as far as decimal places are concerned in the unit price. I have a quantity special price which includes GST tax and what seems to be happening is that cubecart calculates what the GST tax is and subtracts this from the original qty pricing price, in this calculation 4 decimal places are used and that is fine however what it then does is displays an round up price to 2 decimal places and uses the rounded up price in calculating the line extension which will give the incorrect extension. For example: Unit price = $3.44 including GST Tax, Calculates unit price excluding GST = $3.1273 The displayed unit price rounded up and what is used in the extension is $3.13 Therefore when we do the extension with $3.13 for a qty of 30 we get $93.90 When we do the the extension with $3.1273 for a qty of 30 we get $93.819 which we want to round up to display $93.82 which is the correct extension. We also want the final total of the order to round up to 2 decimal places as well. I have search through the forums and have tried changing the decimal places in the currencies but that the shows that number decimal places everywhere which is unacceptable. With my limited knowledge it would seem that the precision of a price could be defined when it was being used so therefore only using 2 decimals to display the totals but using and displaying 4 decimals when the calculation needs to use 4 decimal places (format and use the unit price as $9.9999) I hope somebody can help me with this Best Regards, Peterp
  19. Hi Brian, Thanks for this it seems this has fixed the problem. Your help is very much appreciated Best Regards, Peterp
  20. Hi Brian, I have been contact with the hosting company and they assure me that the mail.blackdogenterprises.com.au is able to receive encrypted emails and it does have a security certificate. They checked through my site that the cpanel web mail is working correctly. I have also recently tried a gmail account I have and the same result. I have attached the system error log and the request log from the latest tests. I hope this is some help Best Regards, Peterp Hi Brian, Here is the second system print of the request log Best Regards, Peterp Hi Brian, Not sure you received the system log so here it is again my apologies if you already have it Best Regards, Peterp
  21. Hi Brian, I have contacted the hosting company that I use to verify that we do have a current SSL certificate and we do, I also checked with them that the hosting allowed for unencrypted SMTP traffic and they told me that it does. So I decided to try a couple of other things firstly I just tried SMTP without SSL and used port 25, I then got and error message that simply said 'The content failed to load'. I then tried the same thing except I used port 80 and got error message as below. I'm not sure where to go from here, I'm sure I have had this working on a localhost before. hope your hosting expert can help. Best Regards, Peterp
  22. Hi Brian, I have made the change you suggested and rerun the setup and tested it and the errors I got are below. Best Regards, Peterp
  23. Hi Brian, I have included a screen shot of the error that occurs when I ckick the test button Hope this is some help best Regards, Peterp
  24. Hi Brian, Thanks very much this works and I appreciate your help. Best Regards, Peterp
  25. Hi All, I have tried all options to setup the email under the admin advance tab and none of them have been sent. I'm trying this on the localhost and I have done this before successfully but it doesn't seem to want to work now. The version of cubecart is 6,2,4 and the skin that I'm using is the eTrend skin. The emails are constructed as the email log shows but seems that the smtp will not connect. The error messages that I have been getting depending on what method I use in the advanced tab are as below If I use SMTP then this message occurs in log ' SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting' if I use phpmailer the message is in the log ' Could not instantiate mail function. ' Unfortunately I do not where to go from here to try and get the mail to work, I'm not sure if it is cubecart or the localhost. Any help will be appreciated Best Regards, Peterp
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