DiMarca Online

As most of my customers are international, there are extra costs for valuta conversion with PayPal. I usually pay about 5%+0.35 (euro). A lot! I also use Stripe which is a lot cheaper: 3%+0.25 (euro).

We would be very interested in this as well. Right now I have patterns for sale on my own website (CubeCart) and also on Etsy, where we can place video's. Listings with videos sell much better than listings without.

I'm sorry, I had another Stripe payment that didn't log back to CubeCart. It gives a different transaction log than before: Problem is that it doesn't show that something is wrong, but it stayed at 'pending'.

Today I had one order that was paid with Stripe, but no call back and no transaction log whatsoever, so I didn't know it was paid. When I went to check Stripe, it turned out to be paid. This was in the notes: It was paid with iDeal.

I just print out the pages without the 'notes'

It's the same log Claudia started this thread with....

Sorry transaction logs, I didn't read right LOL They all say:

I copied them each... or do you need more than the Stripe Session ID?

I had another one today with no call back. It was paid by Visa and this was in the notes:

And another one I'm afraid tonight is not going too well In the notes: Hope that helps This was a Visa payment Thanks for checking! By the way yesterday I lost part of a sale because payment with Stripe didn't go as should. Someone ordered digital patterns and a bead board that I only had 1 in stock. She put the order through and chose Stripe. She tried to pay twice with Stripe. Didn't work, so I think she went back to the website and then chose PayPal. But by that time, the bead board was removed 'automatically' because it was seen as out of stock (it wasn't, but somehow because of the payment that was unsuccesful it was seen as such). She paid with PayPal, but without the bead board.

I had 1 today with no call back from Stripe. This is the information in the 'notes': It was again an iDeal payment. Other Stripe payments before and after this one went fine.

Thank you!

We're in France (but sell a lot to the US ). Not sure if we can find any common ground between our cases...?

You don't "accept" iDeal or Bancontact? Were the ones you had trouble with all Visa or also Mastercard? I've never had any issues with Mastercard payments through Stripe. It's probably just a coincidence, but I had about 25 of these cases where the callback didn't happen and all but 2 were iDeal or Bancontact.

No I haven't unfortunately. Just the fact that it's almost always iDeal or Bancontact. Visa 2 x, but no other cards ever showed the issue.

Same here...

Okay thanks, I just thought it was a coincidence (especially since PayPal Commerce gives me trouble as well with those), but I don't want to send you on a wild goose chase

I had another one today The one today was paid by Bancontact (Belgian) and the one yesterday used iDeal (Dutch). Both what I had/have problems with within PayPal Commerce. Maybe there's a connection? Claudia, was that the case with yours as well?

No, I'm sorry, I don't... Although maybe Ian can check the SmartLook files, because I just remembered I didn't cancel that one as I said I would LOL

Unfortunately same issue just happened. Same error message: "Stripe session ID missing. Unable to retrieve session data."

Thanks!

I'm one of those clients that has it happening. Sometimes there's the message that Claudia also showed ("Stripe session ID missing. Unable to retrieve session data"), but mostly there is nothing, so you don't even know that something is going on. I've been going back and forth with Stripe about this, scaling it up to a specific team (so they claim), but they keep saying it's a CubeCart issue. Thank you for checking into this.

Thank you, it's a bit complex for me, but I'll ask someone if he can change this for me. Just a question though, in that other topic, you are also saying: "We can certainly reconfigure when CC sends the Order Confirmation email, but the Payment Received email is sent under different circumstances. Specifically, when the payment gateway says the transaction is successful. -- not when an admin moves an order to a different processing stage. There is no administrative capability to move an order to a specific payment status." Why is there no administrative capability to move an order to a specific payment status? With bank transfer payments, the admin is the only one who could do that, right?

Thank you for looking, I'm a member there too.

We've recently upgraded from CC2 (yes really ) to CC5.2.17 and of course some things are completely different and mostly better, but what I'm really missing is the possibility to send a 'payment received' notice to a customer that pays by bank transfer. When they pay by PayPal, it's no problem, the 'payment received' e-mail is automatically sent out and the order is set from 'pending' to 'processing'. But when they pay by bank transfer, I can't send out that e-mail. When I manually set the order from 'pending' to 'processing', they get another 'order confirmed' e-mail and not the 'payment received' e-mail. It just doesn't seem right, is there any way around this?