Jump to content

Abbyjo40

Member
  • Posts

    3
  • Joined

  • Last visited

Profile Information

  • Gender
    Not Telling

Abbyjo40's Achievements

Newbie

Newbie (1/14)

0

Reputation

  1. I am also having the some frustrating problems and issues images keep disappearing, i am using the cubecart version 5.2.4. I am beginning to believe that there is more to this matter that cubecart are letting on because all i get from Al is that he cannot solve the problems, i have also asked for a REFUND but the minute i threaten legal action the site goes back to normal, on numerous occasions i have sent screen shot images to prove to them what it is going on, he even denies seeing anything...

  2. I have also noticed from the cubecart forum there has been alot of issues with IMAGES which i had to post to AL when i replied his email, i also told him i will be posting his reply on the forum, because it is not only shameful but highly embarrassing as to the way cubecart are treating PAYING customers and DELIBERATELY DISRUPTING their businesses from functioning on the eCommerce site that has been bought from them!
  3. Hello Kristinvella, I am also having the same frustrating problems and issues that you are having, i am using the cubecart version 5.2.4. I am beginning to believe that there is more to this matter that they are letting on because all i get from Al is that he cannot solve the problems, i have also asked for a REFUND but the minute i threaten legal action the site goes back to normal, on numerous occasions i have sent screen shot images to prove to them what it is going on, he even denies seeing anything wrong with the SCREEN SHOTS IMAGES even though they are there in BLACK AND WHITE AND YOU AND I CAN SEE IT or IT TAKES HIM COUPLE OF DAYS TO REPLY! ... Just today all the IMAGES have DISAPPEARED AGAIN after weeks of reloading the whole products on my website AGAIN! and this was AL's reply when i reported the reoccurring issue as an emergency.... (Hi Abby, Yes I can see images are missing however this is an effect not a cause. There is nothing helpful about that screenshot. We need an error message or something to work from. A mechanic can't fix a broken down car on the side of the road from a picture of it with hazard lights on. This is the same scenario!! I have zero understanding of what steps are taken prior to the images being lost and as a result there is literally nothing I can do to help. I simply can't help without more information. Kind Regards, ---------------------------------- Al Brookbanks CubeCart Staff) I am not only upset but extremely appalled that without any consideration and the mere fact that this same issue has been ongoing for the past couple of months and reloading thousands of images again and again this is the reply i get yet AGAIN, he also keeps denying that there is any problem whatsoever, even with the screen shots images constantly sent to him. I would like to know if you have had any luck in communicating with anyone apart from him as currently i have just sent another ticket now and also letting cubecart know that this will not only be a legal action but also a cyber criminal offence that will be reported to the police unless something is thoroughly done to solve this unprofessional issue of theirs and protect customers who are using their eCommerce TEMPLATE, because it is not only time consuming, deliberate disruption to the business but also a cyber criminal offence of putting customers at risk...
  4. Hello Kristinvella, I am also having the same frustrating problems and issues that you are having, i am using the cubecart version 5.2.4. I am beginning to believe that there is more to this matter that they are letting on because all i get from Al is that he cannot solve the problems, i have also asked for a REFUND but the minute i threaten legal action the site goes back to normal, on numerous occasions i have sent screen shot images to prove to them what it is going on, he even denies seeing anything wrong with the SCREEN SHOTS IMAGES even though they are there in BLACK AND WHITE AND YOU AND I CAN SEE IT or IT TAKES HIM COUPLE OF DAYS TO REPLY! ... Just today all the IMAGES have DISAPPEARED AGAIN after weeks of reloading the whole products on my website AGAIN! and this was AL's reply when i reported the reoccurring issue as an emergency.... (Hi Abby, Yes I can see images are missing however this is an effect not a cause. There is nothing helpful about that screenshot. We need an error message or something to work from. A mechanic can't fix a broken down car on the side of the road from a picture of it with hazard lights on. This is the same scenario!! I have zero understanding of what steps are taken prior to the images being lost and as a result there is literally nothing I can do to help. I simply can't help without more information. Kind Regards, ---------------------------------- Al Brookbanks CubeCart Staff) I am not only upset but extremely appalled that without any consideration and the mere fact that this same issue has been ongoing for the past couple of months and reloading thousands of images again and again this is the reply i get yet AGAIN, he also keeps denying that there is any problem whatsoever, even with the screen shots images constantly sent to him. I would like to know if you have had any luck in communicating with anyone apart from him as currently i have just sent another ticket now and also letting cubecart know that this will not only be a legal action but also a cyber criminal offence that will be reported to the police unless something is thoroughly done to solve this unprofessional issue of theirs and protect customers who are using their eCommerce TEMPLATE, because it is not only time consuming, deliberate disruption to the business but also a cyber criminal offence of putting customers at risk...
×
×
  • Create New...