Scottymo

Ian, The message shows after all the address info is entered, so that isn't the problem. There are other methods of shipping in the dropdown (as shown in the image below). "--Please Select--" should be the default choice. It currently defaults to the cheapest shipping rate (Ground). It appears like "Ground" is selected by default, but a customer still has to click on "update" for it to actually work. That is the problem and not intuitive at all. It had me stumped for a bit on why I was given a warning message when "Ground" was already selected by default.

Thanks bsmither, I hope so!

I get this message when checking out, even though ground shipping is already selected: Please check that the defined shipping method is suitable and click "Checkout" or "Update Basket" to continue to payment. The the lowest shipping method is already selected by default. A customer still has to click "Update," even though "Ground" is already selected, which is not intuitive. If he does not click "Update," it'll show the message above. "-- Please Select --" would be a better default setting for the shipping method. At least then customers would have to make a selection and would be more intuitive. I have seen other posts with the same issue, but no fixes. Is there a fix or way to change it? Attached is a screenshot

I get The following errors were detected: That email address is already being used. People should be able to check out as a guest even if they have been a customer or ghost customer. Right now, if a customer purchases something a month ago, for example, an account is automatically created for him. Then he comes back again a month later, but can't simply make a purchase as a guest and gets the warning about how his email address is already in use. He probably won't know his login (since it was automatically created on the first purchase) and would have to do the "forgot password" thing. I would like to have the guest checkout not require someone to log in, even if they were a previous customer or a ghost. I was hoping this would be changed in in the latest update V5.2.5, but it isn't. I was upgrading from CC V3, but I can't use V5 until this is fixed as it will deter many customers from purchasing. A guest checkout should not require a login, even if they are a previous customer. Is there a fix for this? is it in the works?

1- this issue I mentioned above: The following errors were detected: That email address is already being used. 2- having the shipping default set to "-- Please Select --" instead of "GROUND"

Thanks for the response. It seems like the shipping method would be an easy fix, or maybe I missed a setting somewhere. When checking out, the left one is what it shows by default below, but I think should show the right one by default instead. With the right one, a message immediately comes up if you try to move on, which is a good thing. I hope that the "That email address is already being used." error message can be fixed, otherwise I won't be able to use CCv5. Thanks again.

I have the same problem in CC v5 in the checkout with getting these two warnings: The following errors were detected: That email address is already being used. Please check that the defined shipping method is suitable and click "Checkout" or "Update Basket" to continue to payment. I get the email address warning after putting in my contact details, billing address, but before getting to the final payment screen (I use Paypal Pro and Authorize.net payment gateways, not that it matters as I don't make it that far). Basically, if a person is a previous customer, he can't make another purchase without having to log in. People should be able to make a purchase as a guest, event if they are a previous customer. In CC v3, I was able to checkout without registering or having to log in. I'm not sure what's going on with the shipping warning. The shipping is showing ground by default, so is already selected for me, but still shows the message above. Any idea on how to fix these? Thanks, Scott

I also get The following errors were detected: That email address is already being used. I would like for people to have the option to checkout as a guest even if they have purchased an item in the past. I do not have digital items. It's all bicycle parts. Taking credit card and Paypal payments. In Cubecart 3 (which we upgraded from), we had an Express Checkout option for people who didn't want to log in even if they already have an account. Can that be added to CC5? Right now, if a customer purchases something a month ago, for example, an account is automatically created for him. Then he comes back again a month later, but can't simply make a purchase and gets the warning about how his email address is already in use. He probably won't know his loginsince it was automatically created on the first purchase) and would have to do the "forgot password" thing. I would like to have the guest checkout not require someone to log in, even if they were a previous customer. Possible? How? Thanks!