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Ggib

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  1. Ggib

    Incorrect verification code

    Thank you. We have left it on version 2 for now.
  2. Ggib

    Incorrect verification code

    Should we have obtained a new secret code and key for the latest version of reCAPTCHA (the invisible one which you recommend on CC622)? Or is it worth us reverting to reCAPTCHA v2 to see if this helps ? OK so using reCAPTCHA V2 has alleviated the problem.
  3. Ggib

    Incorrect verification code

    What I don’t understand though is why it is even mentioning a verification code on the Contact Us page when there is no where on that form for a verification to be inserted and therefore used. It does not make sense. Where is the verification code supposed to be being created in order for someone to be able to contact us?
  4. Ggib

    Incorrect verification code

    We are using the recommended invisible reCAPTCHA under store settings, features, bot protection with site and secret keys We also tried using the Contact Us page and got the same result so no I do not think the customer did anything wrong.
  5. Ggib

    Incorrect verification code

    We are running the latest version of cc and have the recommended reCAPTCHA box ticked. We are using a slightly changed version of the old a Kurouto skin (mainly just colours) and layout of the homepage If you look at my previous post concerning some reCAPTCHA issues you very kindly helped us make a few changes to our skin to rectify them. This is a new issue which has just cropped up today.
  6. We seem to have a new problem occurring with our site. A customer has tried to use the ‘Contact us’ page and has come up with this result “The following errors were detected: the verification code was incorrect. Please try again.” Please can you explain what might be happening and how we rectify it? Thanks
  7. Ggib

    reCAPTCHA

    HI. Yes we upgraded using SETUP. Apparently the skin we have is not compatible with reCaptcha so please can you send the instructions to get it working. Do you know how to solve the above too?
  8. Ggib

    reCAPTCHA

    We also have a new message saying our skin is no longer compatible with either reCAPTCHA or the invisible reCAPTCHA.
  9. Ggib

    reCAPTCHA

    OK so we now seem to be able to get back into the admin side of our site but there are a few new things going on with the updated version. Under the general tab in store settings, when adding a new product there are some new details to add, one of which is a box that needs to be checked to include in latest products. However when checked it will not save as checked and instead it comes up with a message at the top in red saying “no product changes were made”. we also have a big yellow box saying “clear cache” on it which keeps reappearing.
  10. Ggib

    reCAPTCHA

    Now that we have moved the admin folder and file across and I have checked the contents of includes/global.inc.php, we are now being given a 404 Not found error of 'the requested URL/admin/ was not found on this server as the message.
  11. Ggib

    reCAPTCHA

    We did the upgrade through the maintenance part of the admin where we backed up the files under the backup tab and then did the upgrade using the option to upgrade under the upgrade tab within cubecart . Once we move the admin folder across will we still be able to login using the same password we have been using? By your saying "The values for each of these two variables must match their counterpart! The value for 'adminFile' must be the name of the actual file, and the value for 'adminFolder' must be the name of the actual folder. $glob['adminFile'] = 'admin.php'; $glob['adminFolder'] = 'admin'; " what do you mean the name of the actual file and actual folder? Am I supposed to be seeing as you have written (which is what is there) or am I supposed to be seeing the name of our site somewhere in amongst that?
  12. Ggib

    reCAPTCHA

    No admin file seems to exist at all now Can I move one across from the cubecart 6.2.2 download? Infact there is no admin folder within the www root at all now
  13. Ggib

    reCAPTCHA

    Hi We were running an older version of cubecart but now, having just backed up and upgraded to 6.2.2 we cannot get into the admin side of our site. Instead of getting the usual cubecart admin log in page we are now getting a page stating that our domiain name is regsitered with yoursupposrtservices. Any ideas what is going on? This has happened before after upgrading
  14. Ggib

    reCAPTCHA

    No we use a cubecart skin but we recently had to change to the recommended new reCAPTCHA (with the key & code) as the old one stopped working and people were unable to pu4chase from the site. It has only been since this change that we have been experiencing problems. It now does not allow you create the account even if the box has been checked of the three choices in the Features tab in Store settings, Off works but creates spam, plain reCAPTCHA no longer functions and the new recommended reCAPTCHA seems to prevent the account being created yes we got the codes for the reCAPTCHA from the site on google. Is this not correct?
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