funkiegh

I'm running CC5.2.16. I've created backups of my store and database from within the Admin > Advanced > Maintenance > Backup facility, and I see the icons for restore, download and delete against each one but the download doesn't appear to function. I would expect a dialogue box asking where the file should be downloaded or for it to be downloaded to the default browser download directory. However neither happens. I can download the files through FTP but would like to know how to use the Admin panel functionality. Mike

OK.... I've solved my own problem! But it may be of use to someone else I noticed when trying a fresh CC install I'd get the error message, something like this: Warning: session_start(): open(/var/php_sessions/ .... Basically CC was unable to find the sessions directory. The php.ini file for my host (iPage) had the setting: session.save_path = "/var/php_sessions/". However this path didn't exist in my file structure. I guess I could have allocated that path but for iPage there is a temporary directory that's typically used. I simply set the following by editing the php.ini file: session.save_path = "/home/users/web/xxxxx/ipg.yyyyyyyyy/cgi-bin/tmp".session. Where xxxxx and yyyyyyyyy are site specific dentifiers for the Root directory. Everything is now good! Mike

I have successfully migrated my site by following the instructions here: https://support.cubecart.com/Knowledgebase/Article/View/216/42/how-do-i-move-my-cubecart-store-from-one-hosting-account-to-another I have used the "Advanced" >> "Maintenance" tool in the existing store to create the backups. However I am unable to access the Admin panel for the new installation using any of the 3 previous admin accounts. The screen simply refreshes with no error message, even when the fields are left blank: http://www.mac.fsdsussex.co.uk/admin.php I have tried editing the database directly as instructed here: https://support.cubecart.com/index.php?/Knowledgebase/Article/View/205 Any ideas out there? Mike

I made a fresh install and all is now well. I think the problem may have been caused by me having tried to copy the customer database tables from another installation, maybe I missed one. Anyway I don't need to do that now and I'm sorted

Thanks for your reply. I've not changed any core files and it's a version from the official download site so not sure what the code would be doing that it's not supposed to. I'd rather not attempt a deep code analysis, it would be well outside my capability anyway! I'll perhaps have a go at a complete new install this evening and rebuild the site from scratch if the registration is successful.

Hi, I'm using CC5.2.16 at this site: http://www.mac.tilneys.co.uk If I try to test the registration process by entering details as a new user might I get the error The following errors were detected: Invalid Username and/or Password However if I check the users in the Admin panel I see the details of the new one just added, although the "Type" field is empty. Even so, if I try to login as this new user I again get the above error message. If I edit the user using the Admin panel, simply by selecting "registered user" and re-entering the password twice, then saving, I am able to login correctly. I've emptied all the user registration tables ion the database and I'm using a variety of usernames and emails. Another observation is that sometimes I get a Captcha when entering the new user details and sometimes (more often) not. Either way the registration is never fully successful. Any ideas why the external registration is not working? Hoping someone out there can help me... Mike