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annie9129

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  1. Hi everyone, Having some problems with our checkout recently which has also resulted in our adwords tracking tag not recieving any data - nothing has changed coding wise or anything, this is the process I follow: 1) Log in to customer account successfully. 2) Added product to basket and proceeded to checkout. 3) Clicked ‘Secure Checkout’ and was transferred to PayPal payment page. Given two options either to log in to PayPal account, or checkout as guest. 4) Clicked checkout as guest and entered details in then clicked make payment. 5) Then was transferred back to basket and along the top in a green bar was a message along the lines of ‘click make payment to complete your order’ where the ‘secure checkout’ button now says ‘make payment’ 6) Clicked on ‘make payment’ 7) Then was transferred to blank white screen with no confirmation with a generic index/complete url rather than one that has generated a unique order complete url. 1) After a minute or so, I clicked the back button on browser and was returned to an incomplete shopping basket, still showing 'secure checkout' as if I had gone back to the start however along the top was the big green bar confirming that payment had been received and order processing etc. As I said, we haven’t changed anything with the checkout but it looks like something is going wrong when the ‘make payment’ button is clicked – rather than going through to the correct completed order confirmation page with the unique customer order url, it stops at the one prior to me pressing the back button and then goes to an incomplete basket page? Any Ideas?
  2. Thanks Ian, That is the solution that was recomended by our developer, which we went ahead with initially, however for some reason it made internal links on the site that had been working perfectly, suddenly start returning redirect loops. After looking through the list of rewriterules that were added to the htaccess, all the urls we put in were correct etc so i dont know why it caused such issues
  3. Ah, got it! Thanks for the help, and will look into this
  4. Thanks Dirty Butter! That sounds like an interesting solution, but i am not sure i understand you correctly! Please could you explain a little further? Do you mean that I could create say a hidden site document page with the same url as the wrong one - then redirect that page? I am sure I havent understood right, as this would still mean creating all the rewrite rules ..
  5. We have over 100 URLS featuring in google search results that are old URLs with incorrect paths. I am not sure why they still feature in the results, but it means a user will search for a product on google, two links from our site will be listed, one that works, and one that when clicked on results in an infinite redirect loop. Really don't know why or how .. Anyway, we want to just redirect all of these so I manually found all the incorrect ones and have create rewrite rules for each of them in the following format: Example RewriteRule website-page/product-1.html web-site-page/product-1.html [R=301,L] This seemed to work fine and all the bad urls featured in the search results were redirected to the updated url. However, when actually on the website, it caused internal link problems and redirect loops. Can anyone tell me what might have caused this? Thanks!
  6. Robo - we are now using PayPal Pro Payments which redirects to the order confirmation page in all instances (direct integrated card payments on our site, and paypal gateway payments) I have tested it and it seems to be working fine and redirecting.
  7. We are trying to find a way to do this, or a work around solution, if we manage to find a fix, I will be sure to post it here
  8. Robo - sorry to jump on your post but I think I am also trying to work this out? I am trying to find a way to redirect from PayPal (once payment has been made) to the order receipt page that holds the analytics and AdWords conversion. I know how to auto redirect from PayPal, and I could create a generic order confirmation page to redirect to – however, this page wouldn’t have the dynamic transaction information like the standard confirmation page generated by the cart, and also the analytics and AdWords tags are configured in the template to fire on the stores standard confirmation page. The problem is, once payment is made on PayPal, not everyone returns to the store so we do not get all the transactions registered if that makes sense. What we would like to be able to do – is once payment is made on PayPal – all users are automatically redirected to the store generated order confirmation page that contains all their order details, including all the information that is passed to google analytics and adwords. Any ideas?
  9. We have done this in webmaster tools? I think ...
  10. Thanks, we will give this a go and see if we have any luck!
  11. Hi - been having some problems with the way our site is appearing in search results. I will try and explain the best I can - if anyone has dealt with this before, it would be great to hear how you resolved this! 1) Customer types search term into google. 2) Our site appears with 2 pages relevant - one is a http version and one is a https (https://www.) version - the https version when clicked on works fine and the customer successfully navigates to the site. However, if the http (www.) version is clicked, they get stuck in a 302 redirect with a URL showing that is not correct. I have attached some screen shots of this. We have tried fixing this with both the SSL enabled and disabled but still get these bad and broken URLs in the search engine results either way we have the SSL set up. From trying to find answers on google, it seems to be suggested that these kind of things can be fixed either by using canonical tags, creating 2 robots.txt files, or editing the .htaccess file - We just need to be pointed in the right direction before we go ahead and start fixing things that aren't broken!
  12. Hi bsmither and ambidex Thanks for your replies! Coincedently the code change you suggested ambidex is what our tech guy used after some investigating! For anyone else with the same issues - the code as suggested by ambidex is the solution - we used it on our site and all issues now fixed
  13. Thank you so much for the quick response bsmither. The only changes I am aware of have been the following code added into the htaccess file - would this cause such extensive issues?? ## EXPIRES CACHING ## <IfModule mod_expires.c> ExpiresActive On ExpiresByType image/jpg "access 1 year" ExpiresByType image/jpeg "access 1 year" ExpiresByType image/gif "access 1 year" ExpiresByType image/png "access 1 year" ExpiresByType text/css "access 1 month" ExpiresByType text/html "access 1 month" ExpiresByType application/pdf "access 1 month" ExpiresByType text/x-javascript "access 1 month" ExpiresByType application/x-shockwave-flash "access 1 month" ExpiresByType image/x-icon "access 1 year" ExpiresDefault "access 1 month" </IfModule> ## EXPIRES CACHING ##
  14. Has anyone experienced issues like this? Shipping charges for certain categories are not being applied at the checkout, when add to basked button is clicked, an error too many redirects page shows, but then redirects through to the checkout. Basket is somehow adding multiple items when just one is added, it is showing as empty when browsing through the store when it has items in - also the empty basket button does not work, the trash can buttons next to each item are not working. This has all just come out of nowhere and suddenly everything seems to be malfunctioning?!
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