Debyink

Yes it's when they get returned from Paypal the first time then for some reason between Paypal and CC it tells them they need to pay again or has failed (not sure) so they go and pay again straight away

and another one tonight and another £1.90 lost and another annoyed customer: I've asked for details on what device and browser she was using and also what, if any, messages were displayed before she went and paid again. All items were fully in stock Please cancel this order 231127-175827-1985 as it is a duplicate of 231127-175819-3987. There does seem to be a problem paying with Paypal on your site – this is the second time duplicate orders have been placed when following the instructions given by Paypal. Thank you N M Howard

No elastic search. The extensions I have are: Skin: Cburst Installed Extensions (enabled only) All In One shipping Noodleman - Advanced reports/Stock Values Noodleman -custom order status with traffic lights Paypal commerce Smither consulting - Product Appearances

Yes charges same amount if the order was the exactly the same. BUT - if the 1st order was for where they had bought the last of an item, then after paying and being returned to my store - it tells them that a product has now become out of stock and been removed from their basket, the complete checkout button is still there - they then go and pay again and on return to the store a new order number is created. Same with the ones you posted - they have different order numbers. check and see what was in their inventory if they are the same .

Al - had another 2 customers place duplicate orders one yesterday, one just now but this time the items they had in their orders were all plenty of stock in fact I don't use stock levels for them as they are products we manufacture. So in the last 3 days I've now lost £7.87 in non recoverable Paypal fees I'm still running CC 6.4.5, daren't upgrade as the skin I'm using is modified.

Al , I've messaged you a link to the request log so you can have alook and maybe see what's happening. Answers: Is the store and extension up to date? I'm running Cburst but skin hasn't been updated since Nitefox handed them over to CC. Paypal commerce 1.9.2 Do we know what steps we need to take to reproduce this? Yes , it happens when someone purchases the last of a product in stock. Stock is set to reduce when payment has been made - original order switches to processing as they have made a payment. But they are left in checkout so go and make payment again and upon return to the store have a new order number. Can the customer provide any feedback as to what may have happened? as above Can you contact PayPal to recover the fees for a double payment? No

I have several every month ... One tonight which has cost me £4.75 in Paypal fees which as mentioned I can't recover. My customer placed order ending 8852 , paid via Paypal and was returned to my store. Store informed her that one of the items was out of stock (she had purchased the last of one item) but it left her still in checkout to which she then went and checked out and paid again and a new order number was assigned ending 8674. Initial Order: 2nd order less the out of stock item £7.08

I mentioned about this in June, my customers were being sent back to my store after making payment only to be advised it hadn't and then paid again which created a second new order number. Have lost lots of £££'s because as mentioned paypal do not refund the transaction fees, not only that customers email me - annoyed I have taken payment twice, even though it's not me.

Once you get used to your colour scheme the writing doesn't matter much, you will glance down the unsettled orders and know which are which. Make sure you pick definitive colours that are different to each other. Like you I wanted my customers to know when their order had been 'Picked' and also 'Packed ready for dispatch'. Remember to do your email to ensure they then get emails for each status change.

I've used this Plugin for a few years, despite informing them back in March 2022 that it needed updating - it still hasn't been, so will give hundreds of errors in the 'Error Log'. It's great as a quick visual to define my orders, I can highlight International orders, Part Shipped, Pre-Order from other orders. If you want an email for any of your new statuses then go into the Email templates and you can add the text (use an existing template as a guide). If you don't create the email text then no email will be sent (handy for internal statuses only). Feb 22 2022, 16:14 pm [<strong>Deprecated</strong>] /home1/oakandc1/public_html/modules/plugins/custom_order_status_with_traffic_lights/hooks/admin.dashboard.tabs.php:0 - implode() [<a href='http://docs.php.net/manual/en/function.implode.php'>function.implode.php</a>]: Passing glue string after array is deprecated. Swap the parameters Today, 09:34 [<strong>Deprecated</strong>] /home1/oakandc1/public_html/modules/plugins/custom_order_status_with_traffic_lights/hooks/admin.dashboard.tabs.php:0 - implode() [<a href='http://docs.php.net/manual/en/function.implode.php'>function.implode.php</a>]: Passing glue string after array is deprecated. Swap the parameters After creating your new statuses you have a couple of options in the plugin, Count as Unsettled Order to show in 'Unsettled Orders'and Count as a Sale (for reports etc)

I'll add to Liberty, I had it lots of time last week where I just couldn't get on, was trying to find out a resolution to setting up taxes for EU but just couldn't get on the forum. I too have no ad-blockers etc.

I turned off the contact form because of this, I just use a 'Contact Us' info page.

I know this has been asked over the last 10+ years and wondered if by now this has been resolved. Is there a way to show VAT inclusive prices during checkout (noodlemans plugin is only for prices within the store not checkout or invoices). Under UK VAT when selling to consumers the product page, checkout and invoice should show the VAT inclusive total for the UK. There are statutory regulations in the UK regarding the display of prices. VAT must be included in consumer prices. A bracketed section next to the total or even on a seperate line should then show what VAT £ is included. B2B (trade) prices can show VAT excluded prices in the store, during checkout and invoices. I've attached what Cubecart shows (totally confusing for retail customers) and what and how it should show. I know there is sometimes a problem with rounding but most account packages sorts this out. Selling to consumers CC version : Selling to consumers should show like this below:

Got it working but had to revert back to PHP7.4 and the set up in the content & homepage files was different.

Just tried installing this on a totally new clean installation with Foundation skin, CC6.5.2, PHP8.1, Set up button just takes it to a blank white screen. Rollover images is something I would like working as it's the one of the things that's making me consider moving to WP or shopify.

@ Liberty : CBurst, Amazin, Basix does re-size and enlarge the images (I've used it since it was first developed) , the demo stock images aren't a great size to reference this ie: The TV is only a 600 x 300 image. My images are scaled down to 400px in product details but scale up to 800px r 1000px when in lightbox. However the messaging is confusing as the ALT tag says 'Click to enlarge' and the tag still shows 'Click to enlarge' when you are viewing the enlarged image in the lightbox. I sorted this with Nitefox the developer of those skins and mine shows the product name not click to enlarge. @LIBERTY This is the changed code from Nite fox for Cburst (it will probabley be the same for his other skins Amazin, Basix) . The Alt tag changes will also help with SEO too. Nitefox; Then for the image thing, you can do the following: File :: skins > cburst > templates > element.product.vertical_gallery.php Find lines 36 - 40 (approx) <div class="product-gallery-box"> <div class="product-img-main"> <img src="{$PRODUCT.medium}" alt="{$PRODUCT.name}" id="img-preview"> </div> </div> and change to: <div class="product-imgs-container"> <ul id="imageGallery"> <li data-thumb="{$PRODUCT.large}" data-src="{$PRODUCT.large}"> <a href="{$PRODUCT.large}" rel="gallery-2" class="swipebox" title="{$LANG.catalogue.click_enlarge}"> <img class="gallery-img" src="{$PRODUCT.large}" alt="{$LANG.catalogue.click_enlarge}"> </a> </li> </ul> </div>

Yeah I do that but when changing order status's I soon start to forget which ones I've done so have to hit refresh and back to 25 lines !

Is there a way to increase the lines shown per page in Admin Dashboard for: Stock Warnings and Unsettled Orders. By default only 25 lines are shown and it's a PITA to keep clicking view more (especially if you view the product / order) as it then takes you back to the single page.

Have done above, will see if it helps.

It doesn't help my work flow having it set to reduce stock on processing, we manufacture 80% of items and buy other complimentary items in, of which there is limited stock, some people spend ages looking through the store whilst adding items to their basket, I would get complaints from customers that once they went to checkout - items had been removed from their basket, so for the last 10 years (since Cubecart 3) I have used the reduce stock on pending. So when the customer checks out - all in stock but just 1 item in their basket is the last 1 in stock, they click the Paypal checkout - go to Paypal and pay, then Paypal auto sends them back to my store, they will then get the standard cubecart phrase that is used when an item has been removed "Sorry, but %s is no longer available and has been removed from your basket." and the Paypal checkout link is there again so they go and make another payment. upon auto returning they have 2 orders, 2 order references.

This is now getting beyond a joke, more customers complaining about when they are returned to the store by Paypal (after paying in full )and they have bought the last of an item , they are told that an item is no longer in stock, a new order basket is made and recalculated and they go make payment again. I'm having to refund the second order which costs me the non-refundable Paypal fees and my customers are getting P'd off. I've now got buyers opening Paypal claims. "Hi, I reported a duplicate order to PayPal because I didn’t do anything to trigger two orders. I thought there was a PayPal fault. After I paid the first time, PayPal returned me to your store, I didn’t press anything but a screen message said there were insufficient items of one thing (I can’t remember what) in stock and it had been removed from my cart, I clicked ok then it transferred me straight back to PayPal. After this I got the order confirmed message. I didn’t get one for the first attempt but then found there were 2 orders both paid" Paypal commerce customers are also complaining that when clicking the Paypal Checkout button link that it takes them there and then nothing, sometimes spinning circle, sometimes nothing. So I am left with customers not being able to pay for orders.

Just to add she did make a new order on her return to the site but didn't pay for it (left in pending state) as by then she realised that the original order had been paid for so double checked with me, I cancelled her second order. Also to note I had already changed the store to reduce stock on processing .

forget that, another customer just said that Paypal returned her to the store and it said the same to her: Just tried to put in an order, my PayPal is showing a payment transaction to you however it sent me automatically back to your website to say one item not available but wanted me to complete order again despite PayPal transaction having been taken inclusive of the unavailable item.

Brian, I think you are right, those couple of customers must have clicked the back button instead of allowing Paypal to return them (or them clicking the return to store link).

Yes they were correctly set to processing after making payment. I've no idea if they were auto returned to my store or they used a link to return . History for order shows: Order Complete Jun 09 2023, 11:42 am Order Packed Ready For Dispatch Jun 09 2023, 11:25 am Processing Jun 09 2023, 00:26 am Pending Jun 09 2023, 00:26 am