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Debyink

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Posts posted by Debyink

  1. I'll keep my eyes on the orders and hopefully (fingers crossed) it's sorted.

    As jasehead said though, it wasn't double clicking, customers all said after making payment they were returned to my store but there was no confirmation that payment had been made, no complete purchase button, just back to the basket page so they went through the whole purchase process again.

  2. Or if you have or get the Custom Order Status plugin, that allows you to not only have custom colours for your own custom order statuses but also to send emails to just those people with that status set.

    For instance: When I have some of my orders packed ready for shipping I set just those orders to that state and I used the existing 'Order Complete' email template and copied it to the new status empty email template and edited it for the purpose I needed and saved it.

    If you use a custom status but do not use any email for that status then leave the email for it blank and no email is sent.

    It works great as I can seperate my Domestic ordfers from International ones, see which are still processing, which are ready to ship, part shipped etc

  3. This is still happening, another 2 this evening and another £4 lost in Paypal fees.

    1 customer using ipad and 1 using iphone.

    Store is set to reduce stock on pending, 1st customer had bought the last of 2 products (out of 8), paid for the order and upon return was informed that "Items added to your basket are no longer available."  -  well yes because she had just bought and paid for them, so she went and paid for the order (less the 2 items) again.

  4. Brian, you once helped me with this but can't find the details anywhere on how to do it but also not sure if they would still be applicable to 6.53 as I want to implement it in my new store.

    I would like to see in the Products inventory page a column which has the sale price (if an item is on sale). In the V4 store there was a column next to the regular price that showed any sale prices, it just seemed totally illogical that V6 couldn't show me what items I have discounted without me having to go look on the storefront and go through all the sale categories.

    This is my current listing on my other website, as well as the sale price it al so shows the weight column too.

    sale-column.jpg

     

    Any help much appreciated

     

  5. I've tried Basix, CBurst, Amazin

    Not to worry, think I really need to do a heavily customised version of foundation to get it how I need it to look.

    Just need to loose the side boxes, make the main 100% width, figure out how to change the nav bar colours (that one has totally done my head in LOL)

  6. Doing a brand new install on one of my other domains but non of the skins except foundation will work. Tried on PHP 8.1 , 8.2

    Error logs show:

    [<strong>Exception</strong>] /home/u643502706/domains/inkilicious.co.uk/public_html/cache/skin/e536295678172ebd551d90b959b1d89b531ff53a_0.file.box.popular.php.php:32 - count(): Argument #1 ($value) must be of type Countable|array, bool given
     


    content_65d3f07fb45bc6_73497304() (smarty_template_resource_base.php:123)
    getRenderedTemplateCode() (smarty_template_compiled.php:114)
    render() (smarty_internal_template.php:217)
    render() (smarty_internal_templatebase.php:238)
    _execute() (smarty_internal_templatebase.php:116)
    fetch() (gui.class.php:1341)
    _displayPopularProducts() (gui.class.php:364)
    displayCommon() (controller.index.inc.php:91)
    include() (index.php:27)

     

  7. My customers just say:

    after filling in details in Paypal the are returned to our website to complete the purchase, after returning to our website it's back to the basket page and no complete purchase button or confirmation that payment has already been made, so they go through the whole process again.

    Now they have 2 orders.

     

    Had another earlier tonight

  8. I'm using Cburst. I thought that once they confirmed payment on Paypal they were returned to my store and a thank you for your order page was shown not another button to confirm payment (that used to be on Paypal Express).

    The sign in was on apple iphone, using Safari

    No there weren't 2 browser windows open, I tapped the button once and after being transferred to paypal entering my details and authorising payment, the message “returning you to the seller’s website to complete the purchase”. After returning to your website it's back to the basket page and no complete purchase button or confirmation that payment has already been made and so you go through the whole make payment routine again, then find I have placed and paid for two exact same orders.

  9. How do I check these
     

    Quote

    The new release 1.9.3 should fix this but only if the following criteria is met;

    • The checkout form has the id checkout_form
    • The Pay Now button has the id checkout_proceed

    Just done a quick view page source on my checkout screens (whether as a guest, logged in or just using the Paypal button) on my site found these on all so is this ok:

    method="post" enctype="multipart/form-data" class="autosubmit" id="checkout_form"

    button type="submit" name="proceed" id="checkout_proceed"

     

     

  10. Customer said same as other customer, was using iphone and safari browser:

    My phone is an iPhone SE, I use Safari 
    After going to checkout and completing everything I paid with pay pal
    It when to PP and I put in my password an pressed pay then I was back to the form you fill in before you pay (no confirmation of order) so I did and went through to paypal this time it worked and everything went through as normal when I checked my emails within 5 minutes  there was 2 confirmations and 2 receipts in my inbox so I emailed straight away 
  11. Heard back from my customer and she said:

    The sign in was on an apple I-Pad, using Safari

    After authorising payment on Paypal the message is something like “returning you to the seller’s website to complete the purchase”. On returning to your website you go back to the order page where there is no option to “complete purchase” and no confirmation that payment has been made and so you go through the whole “make payment” routine again, only to find I have paid for two exact same orders.

  12. Added a couple of new products yesterday to existing catergories, added a new category and added the new category to some existing items, checked the error log today and noticed over 1400 errors. 

    cc-error-log.jpg
         
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