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Robin Somes

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Robin Somes last won the day on June 1

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  1. Happy to report that the Extension Update notification is now working - whatever has been tweaked at CCHQ has taken effect. Thanks again Robin
  2. To answer your original question. The database without the Cubecart_extension_info table: CubeCart_inventory has a new column: 'latest' - NO CubeCart_order_history has a new column 'initiator' - NO CubeCart_coupons has a new column 'free_shipping' - NO CubeCart_email_log is a new table - NOT PRESENT CubeCart_extension_info is a new table - NOT PRESENT CubeCart_coupons has a new column 'email_sent' - NO I now have a better understanding of what's happened. Digging further into phpMyAdmin, I have 3 Cubecart databases (image attached below). The first in the list, 'cubeca
  3. It's taken a while to get back to this, but... I have two databases, titled db{code}_cubecart and db{code}_cubecart_test. _cubecart does not contain a table called CubeCart_extension_info. _cubecart_test does, but that table appears to be empty - see the attached image. I'm not clear how the upgrade notification can have been working X months ago, yet isn't now. The latest upgrade from CC 6.2.5 to 6.2.9 I did myself in May, by backing up, then using the "Upgrade Now" option (or whatever it's called) from the Dashboard, then copying over the few modified components.
  4. Unfortunately, not the case here; I've always (at least within living memory) upgraded using the thunderbolt key. I *did* get a couple of notifications, and thought "that's useful, cool", but that was at least 4 or 5 months ago. Nothing since.
  5. Most odd, because it's distinctly not working for me; I have to open the Manage Extensions section of the dashboard, and search for each extension in turn in the marketplace, to find if I have the latest version. Would it be possible for it to become disabled on upgrading to CC 6.2.9, which I did back in May? And if so, how to re-enable it?
  6. CC6.2.9 / All In One Shipping 1.0.18 / Facebook 1.0.1 / PayPal Commerce Platform 1.3.20 / PayPal standard commerce platform 1.08 (disabled) / ProductAddons 1.0.12 / SagePay 1.0.11 Site: piscesconservation.com/cube Is the extension update notification facility in CC no longer operating? I clearly remember it working, for a while at least, and now it's not, with no conscious input on my part. TIA, Robin
  7. As it turns out, so am I! Not sure how those 6 updated versions escaped my attention. Just updated; I'll wait and see what difference that makes.
  8. CC6.2.9 / All In One Shipping 1.0.16 / Facebook 1.0.1 / PayPal Commerce Platform 1.3.10 / PayPal standard commerce platform 1.08 (disabled) / ProductAddons 1.0.12 / SagePay 1.0.11 Site: piscesconservation.com/cube I'm seeing some odd behaviour with the PayPal Commerce Platform. Looking at the Order Summary tab for some orders, the Shipping Information field states Gateway: paypal commerce, while on other orders, the field is blank (comparison, see Example 1 below). For each order, I get a PayPal email, but the emails are different. When Gateway: paypal commerce is present on the
  9. site: piscesconservation.com/cube CC6.2.9 / All In One Shipping 1.0.16 / Facebook 1.0.1 / PayPal Commerce Platform 1.3.10 / PayPal standard commerce platform 1.08 / ProductAddons 1.0.12 / SagePay 1.0.11 I previously reported an issue getting the new PayPal Commerce Platform set up; attempting to link the platform to an existing PayPal account repeatedly failed. I believe a number of other users reported the same behaviour. I'm very happy to report that it is all now working; version 1.3.10 installed and functioning correctly. Many thanks to Al and the team for fixing the issue.
  10. You're not alone; I (and others) have been encountering the same problem for several weeks. Luckily I have the previous version of PayPal Commerce already installed and working, but I'm trying to upgrade because the old version is superseded. Unfortunately, it appears that PayPal are not responding to requests for assistance from the developers of the extension. Nor are they answering requests for support from users (i.e. me). Their help page for a 500 error is, sadly, useless.
  11. I've got a customer in Reunion, an external department of France. Being an external department, she's not liable for VAT on purchases. However, if she enters the country as France, and county/region as Reunion, the site quite naturally adds VAT. There is a separate entry for Reunion in the drop-down list of countries (despite its not being a full-blown country), and if she uses that instead of 'France', then there is no VAT added. However, 1) It's not obvious that that is what she should do, and 2) I'm not sure the list of countries contains every last one of France's other extern
  12. Can I bump this? PayPal aren't replying to help requests. I am now upgraded to CC 6.2.9, and the 500 error is still occurring. It appears to be impossible to get PayPal Commerce Platform functioning at all, and attempts to get updates to the old PayPal platform extension are just redirected to the new one. PayPal's 500 error help page is useless. So, any other suggestions would be gratefully received. TIA, Robin (currently locked out of the forum a/c from which I posted the original request).
  13. Yes, I can see it working in FF 74.0; still no joy in Chrome or IE.
  14. CC 6.2.5 / All in One Shipping 1.0.11 / Facebook 1.0.0 / PayPal 1.0.8 / Product Addons 1.0.12 / SagePay 1.0.6 www.piscesconservation.com/cube A customer has reported that he's unable to checkout. He has added a (digital) item to his basket; he can see from the top-right corner of the page that there is an item in the basket, but he can't access the basket to begin the checkout process. Clicking on the basket has no effect. I have reproduced the issue myself in two different browsers, Chrome and IE, latest versions. The only effect of clicking on the basket icon is to change the
  15. I can confirm I've just implemented that change, and it works perfectly. Thanks again. R
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