Kez

Thank you Brian, I've checked and there are no /images within /images folder. I have tried accessing phpMyAdmin but I get a http error500 message. Now I've contacted my host to see if that can be resolved. Needless to say I've done nothing very productive today. I'll try comparing the folders & files

Hi,This is my first time posting. We have had Cubecart for 3 years or so. I have managed to muddle my way through updates over the years but I would say I have limited knowledge.I came across this topic looking for solutions to my account.I have been unable to log in since 11th Nov. I have also deleted the snippets in the /includes/extra/. and I think I replaced the patch from the "critical Security update" link from my webhost admin area. but I still can't log in. I don't have any Google message associated with my problem. My hosting company gave me a Cubecart link. https://support.cubecart.com/index.php?/Knowledgebase/Article/View/205/0/i-cant-login-to-the-admin-side-of-my-store-and-the-password-reset-tool-doesnt-work website is www.tinoneeorchids.com