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  1. Bsmithers, As ever, thank you for your assistance. Regards.
  2. I have been advised this may be caused by an issue with the database configuration file? Could somebody please advise where I can locate this file and what its name is? Many thanks. Regards.
  3. Ian, Thank you for taking an interest. The only add-in which possibly may have an impact is Add-this but there again it has been in for a while. I have carried out no recent maintenance on the website. It was intermittent with other categories and the one category which was acting up is now fine.
  4. I have contacted my hosting service and their response is that they believe it to be a coding error. My response to them was that if it was a coding error I would have expected it to be consistent and reproducible. Which it is not and is borne out by the fact it appears to have gone. Thanks once again for your response.
  5. bsmithers, Thank you for your response. I have raised a ticket with my hosting service.
  6. I am receiving the following error when trying to access a specific category on my website: Fatal error: php_network_getaddresses: getaddrinfo failed: Name or service not known in /vhost/vhost16/l/i/f/lifecovers.co.uk/www/classes/db/mysqli.class.php on line 38 The category in question is: https://www.lifecovers.co.uk/coin-purses/clasp-purses.html I can access the items within the category without an issue. I am baffled as to why I receive this error as it appears generic but is affecting one particular category? Can anybody advise?
  7. Ian, Many thanks for your prompt response. I am assuming this error is the cause of the missing notification emails. This being the case, is there a way I could trigger these emails retrospectively? Regards.
  8. I first noticed a problem this morning when I noticed an order had been placed at 09:34 but I had not received any email notifications. On looking at the order it stated in the transaction log “Unspecified error” under Notes. On looking at the System Error Log there were a number of entries. See attached. I have sent a test email which I receive and it appears in the email log. Any ideas appreciated. Thanks.
  9. Wairds

    Order emails

    Bsmither, Many thanks for your efforts on my behalf. I am now confident I will be able to identify the issue. Regards.
  10. Wairds

    Order emails

    Bsmither, Thanks for getting back to me. I would most certainly be interested. Thank you.
  11. When an order is placed three emails are generated. The customer receives a 'Thank you for your order' and an Order Confirmation and the shop owner receives a New Order notification. It is an intermittent problem but with increasing frequency these emails are sitting in the email log with an 'x' against them. When I press the Resend they are sent without a problem. I have contacted my hosting company and they cant find any trace. Can somebody advise where I could look to diagnose the problem? Many thanks.
  12. bmither, many thanks for your prompt response and explanation. I will do as you suggest.
  13. I decided to download and check my error log. In doing so I have discovered numerous, and I mean numerous, entries with the following code: "[02-Mar-2018 05:57:00 Europe/London] PHP Warning: get_headers() [<a href='http://docs.php.net/manual/en/function.get-headers.php'>function.get-headers.php</a>]: http:// wrapper is disabled in the server configuration by allow_url_fopen=0 in /vhost/vhost16/l/i/f/lifecovers.co.uk/www/classes/catalogue.class.php on line 392 [02-Mar-2018 05:57:00 Europe/London] PHP Warning: get_headers() [<a href='http://docs.php.net/manual/en/function.get-headers.php'>function.get-headers.php</a>]: This function may only be used against URLs in /vhost/vhost16/l/i/f/lifecovers.co.uk/www/classes/catalogue.class.php on line 392" I have searched the forum but cannot find anything specific to this error. Is this error related to a configuration on my hosting service?
  14. 26 characters excluding the semi-colon at the end of the string.
  15. Difficult to count but I believe after __atuvc= there are circa 146 characters. Regarding GitHub 789 to ensure uniqueness and an incremental value would it not be possible to include date and time up to thousands of a second? If it is possible to obtain those values?
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