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russell.huffer

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  1. russell.huffer

    GDPR Right to be forgotten

    Please can I have clear instructions to carry out manual upgrade. Many thanks Russell.
  2. russell.huffer

    GDPR Right to be forgotten

    Followed the upgrade instructions on this site but just get the following message your store has already been upgraded no further action is nessacery How do I make it fine, please advise. Russell.
  3. russell.huffer

    GDPR Right to be forgotten

    so should I not have an admin and an admin***** directory then. Russell.
  4. russell.huffer

    GDPR Right to be forgotten

    I can only upgrade manually, so have done that for the last 6 plus times upgraded. so how do I get the tools. Just had a look at the upgrade section was version 4 in 2012 but shows nothing before this but my transactions go back to 2006 so must be from even earlier version to start. Russell.
  5. russell.huffer

    GDPR Right to be forgotten

    Sorry but I do not have GDPR tools in customers or anywhere else, please advise. Russell.
  6. russell.huffer

    GDPR Right to be forgotten

    I am running 6.2.2 please confirm how you purge etc and edit manually to anonymise I have 1000s to anonynise can not do this manually. Russell.
  7. russell.huffer

    GDPR Right to be forgotten

    Right I have had meetings with fellow club members and cubecart is NOT GDPR complient, we state that we retain our records for ten years, however some of the records in my database are dated 2006 and so need removing, which I can not find a way of doing and there are to many to do manually. Also GDPR states that you have to be able to remove / anomanise data if requested to do so, I can find no way of doing this either. I have seen mention of GDPR tools, what are these and how do I access them, I am running the current version. Kind regards Russell.
  8. russell.huffer

    GDPR Right to be forgotten

    I have had two requests under the new GDPR rules for two by two of our customers requesting to be forgotten, ie remove their data from my system. I am unable to delete them getting a message saying these customers have placed orders so can not delete. Please advise how to remove them from cubecart as I need to do this by uk law. Kind regards Russell.
  9. russell.huffer

    Customer records

    Trading from the UK it is a European thing called GDPR all about protecting peoples data that you have on file and includes retention times, hence the question of could i clear down after a set period of time, certainly as i stand with transactions going back to the year 2006 I do need to do something. Kind regards Russell.
  10. russell.huffer

    Customer records

    We are being told that we have to protect customer data and also that we should only retain it for a few months, my customer list gos back to 2006 is there any way to purge this and also is there a way to set up an automatic purge after say 4 months. Thanks Russell.
  11. russell.huffer

    [Resolved] Shop no update

    Version 6.1.9 and still stuck unable to auto update haha this joke has worn very thin now and has just become boring.
  12. russell.huffer

    Alternative

    Can someone recommend an alternative to cubecart that will import my stock etc as I feel that cubecart has so lost it's way. I could not upgrade last time from 6.1.1 to 6.1.7 but was told 6.1.7 would fix this if I upgraded manually, now 6.1.8 out and I have the same problem, fed up with this now and would rather change to a working upgradable shop even if it means a monthly payment. The real problem with cubecart is that since it stopped charging there appears to be a big push on paying for some one to update your site and this problem feels very convenient. Bored now and wish to leave. Kind regards Russell.
  13. russell.huffer

    [Resolved] Shop no update

    Only had 3 items in my store when updated, so added a dozen or so more yesterday no problem. Added one item this morning and it showed up in the shop but when clicked it just returned http500 error, reloaded and deleated reinstalled item but same problem. The fix in the end was to click force upgrade button. Hopefully just a one off. Kind regards Russell.
  14. russell.huffer

    [Resolved] Shop no update

    Did all above and got store updated, thanks for your help. Kind regards Russell.
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