seasurge

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About seasurge

  1. Yes, that's what I thought having tried what you suggested. Thanks for your fast response and pointing me in the right direction... Colin
  2. I'm using the Galaxy X skin, and no I hadn't tried the Foundation skin. I've just tried that and things work properly with the Foundation skin, but on switching back to the Galaxy skin things fail again (as expected, but stranger solutions have ocured!)
  3. I've just realised that new users to my store are unable to register, nor are they able to checkout having placed items in the basket. Everything seems OK, but when the "Register" button (new user tries to register) or "Checkout" button (new user tries to pay) are pressed, absolutely nothing happens other than the button itself shows that "clicked" look. I'm using CC6.1.7 and have tried all three reCAPTCHA versions. Can anyone help?
  4. I had a regular customer contact me to say that he'd re-ordered an item but that it hadn't worked properly. He has used the re-order facility before with no problems but in this case he'd used his mobile 'phone rather than the PC, and although payment from Paypal appeared to go through, when he later checked he found that the order was still in the basket and no payment had been taken from his account. He tried paying again and the same thing happened. When I checked the store I found that the last order had been changed from "Completed" to "Pending" and the quantity of items changed to the number now required. After contacting me, he then placed a new order, again from his mobile, which was a partial success in that payment went through OK but the order status remained at "Pending", which I had to manually correct. Is there any reason why a transaction from a mobile device would differ from that from a PC? Is there a bug of some sort? I'd be grateful of anyone's thoughts on this. I'm running CC6.0.12
  5. Ah... presumably that change was made after CC6.0.10, which would explain why it's different now to how it was when I last saw it before the box disappeared. In that case, although I don't understand why the HTML editor box disappeared in the first place, or why it re-appeared apparently of its own accord, my problem has been solved, so thank you (and keat, who pointed me to the solution in the other post) for that. Colin
  6. Something weird is going on here as well! The HTML edit box has mysteriously re-appeared without me doing anything. However, instead of the macros being text within braces, there's a single character symbol instead. If I copy/paste the macro name (eg. {$SHIPPING.first_name} ) it's converted immediately to the symbol, but if I type the macro name into the HTML window it stays as text. Copying/pasting the typed text results in another symbol whilst the original typed text remains as text. There seems to be some form of automatic formatting going on... !
  7. Thanks, both, for the replies. I'd just made the changes directly in the database as bsmither's reply came in. I've tested and the "Pending" to "Processing" issue is now sorted. I'm left with the issue of the no "HTML Content" edit box. It has just occurred to me that both issues have arisen since I edited the HTML content of the Order Confirmed email, although I don't think I messed anything up as the changes were simple ones and there was no indication immediately after the edits that anything was wrong.
  8. Could someone help with the following problem, please? When a customer places an order on my store, the order remains at "Pending". When I try to change it to "Processing" and click "Save" all I get is a blank screen and there is no change in the order status. I am still able to mark the transaction as "Complete", however. The same happens if I create an order myself. I create the order for a customer, marking it as "Processing", and although the order gets created OK, the status is still "Pending" Each attempt to change the status generates a system error:- [Exception] ... /includes/lib/smarty/sysplugins/smarty_internal_templatecompilerbase.php:62 - Syntax error in template "string: Thank You {$DATA.first_name} {$DATA..." on line 62 "{if !empty($DATA.ship_method)}{$DATA.ship_method|replace:'_':' '}:{if !empty($DATA.ship_product)} ({$DATA.ship_product}){/if}{else}Shipping:{/if} Strangely, I have the Ebay Orders plugin and orders coming in via this route work fine! I'm not sure if it's a symptom of the problem or a separate issue, but I have also lost the ability to edit the HTML Email content and a blank section displays under the heading on the "HTML Content" tab. I was on version 6.0.10 when the problem first occurred but have now upgraded to 6.0.12 and the problem persists. Thanks in advance for any help...