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stevebo

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Everything posted by stevebo

  1. SemperFi contacted me and said that all the Token does is extract a folder from the Zip file (which I am able to download) and place it in the /modules/plugins directory. Once I did that, I could configure the extension. They also said that the Token was something they had no control over. But the workaround worked well.
  2. I just purchased Google Tag Manager Extension but am unable to get the Token to work in Manage Extensions. I get "Error: Token was not recognised or has expired" I sent a message to SemperFi, but figured I'd ask here as well. Any ideas?
  3. I received a message from my credit card company saying "It’s time to renew digital certificates in your certificate store for the Payeezy® Gateway" They say "This update does not apply to clients using Hosted Checkout, Payeezy API, Payeezy.JS, Android Pay™ or Apple Pay®. " Is there an obvious way to determine whether Cubecart uses the Payeezy API? Or is this a question for Payeezy? I think I'm using code I hacked up from either FirstData or Authorize.
  4. CubeCart has been working great for me. However, I just received an order whose Order Status is "pending" instead of "processing". I log into my Payeezy Gateway and don't see the transaction at all. I am trying to figure out what happened. There's no record of it in the Transaction Log or Error Log. Just a pending transaction in Orders. Does this typically mean the transaction was declined? Or does it indicate something else? What else can I check? Thanks, Steve
  5. Good idea! I don't see anything in the error logs, but in the transaction logs, 3 of the 7 orders were declined. The others appear to be pending. The customer saved their profile. Is it possible that the credit card was entered erroneously and saved into the profile so that every time the person came back to try to place the order again that it got rejected?
  6. My Cubcart installation has been working just fine for several weeks now. However, one customer last night was denied for some reason I received several confirmation emails from Cubecart that did not indicate any problems, as the customer tried repeatedly to submit the payment. The Cubecart Admin > Dashboard > Orders show all these transactions as Pending. The First Data Payeezy Global Gateway shows nothing at all, as if the transactions never happened. I received a confirmation from Cubecart about an order from someone else last night as well. Same situation ... it appears in Cubecart Admin as Pending but it never made it to the Gateway. The customer didn't contact me. Just to be sure, I ran a test transaction myself this morning, and it worked fine just as expected. Does anyone know what might be going on? Thanks, Steve
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