[Newbie - Neither Admin nor Customer receives email]

Good idea! I just checked and no other emails were generated according to the log.  Maybe I've got some setting selected that prevents confirmation messages?

It's just strange.  I could understand if it never sent a message, but only when I mark a transaction completed is odd.

[Newbie - Neither Admin nor Customer receives email]

OK that's good info.  I did the things you suggested.  I've attached a screenshot of the setup.

Once I make the purchase (but just before I go to the Gateway) I see the purchase in Customers > Orders > Orders Overview.  I've attached both the order screen and the order screen.

But still no email verification.  

However, once I go to the order itself and mark it as Complete, then the email is sent.  And even then, it only gets sent to the customer.

Am I missing something basic here?

Many thanks,

Steve

 

[Newbie - Neither Admin nor Customer receives email]

2 hours ago, bsmither said:

Customers will receive emails once the order goes to Processing, and more when it goes to Completed.

Hi Bsmither, thank you for taking the time to respond.  I was finally able to get the system to generate an email by -- as you said -- changing the status on an order in the Admin > Orders page to Completed.  However the only message generated went to the customer (me).  The admin (also me with a different email address) receives nothing.  Not when the order was placed, not when I change the status and not when the Gateway approves the transaction.

I wonder if I just don't understand how the system is supposed to work. I just assume that once a cart is paid for that everyone (admin and customer) receives an email message.  Is this assumption correct?

Thanks,

Steve

[Newbie - Neither Admin nor Customer receives email]

Note:  I have installed Cubecart on a Windows Hosting Server, so that might be the problem, even though everything else about Cubecart seems to work.

Anyway, I cannot for the life of me figure out how to get email confirmation of an order / purchase.  I can successfully receive email using "Test (After Save)" from Dashboard > Settings > Advanced Settings

When I complete my purchase (and pay via the Braintree / PayPal extension) I receive no email confirmation.  However, my credit card is indeed getting charged through the Gateway each time I run a test.

In Settings > Features > Misc > Order status for admin email notifications  I have tried both Processing and Order Complete to no avail. I also check Force Order Completed Emails but nothing works.

What am I missing?  What event triggers sending an email?   If it makes any difference, I do not sell anything that requires shipping, but I still want to receive notifications.  Any help appreciated.

Thanks,

Steve