Did anyone ever get to the bottom of the order status not updating from pending to processing and the lack of transaction information when customers pay by WorldPay?
We have recently moved over to Worldpay from paypal and it's proving to be a challenge as our staff that look after cubecart and webshop orders don't have access to the payments account on worldpay, so with no change from pending to processing and also not putting any transaction details in place ( as paypal did ) is creating a lot of leg work between our warehouse and sales office staff checking payments and getting further information.
WorldPay Payment Gateway Extension Error
in Technical Help
Posted
Did anyone ever get to the bottom of the order status not updating from pending to processing and the lack of transaction information when customers pay by WorldPay?
We have recently moved over to Worldpay from paypal and it's proving to be a challenge as our staff that look after cubecart and webshop orders don't have access to the payments account on worldpay, so with no change from pending to processing and also not putting any transaction details in place ( as paypal did ) is creating a lot of leg work between our warehouse and sales office staff checking payments and getting further information.
Thanks in advance,
Nick