DenisUS

In my client's case, with over a thousand different auto parts, weights and dimensions vary widely. Some parts weigh only ounces and go out in flat-rate envelopes, all the way up to hundreds of pounds (the latter, obviously, not via USPS). So merely turning off flat-rate envelopes isn't really an option, as shipping costs can often make the difference between making a sale or not, artificially charging a customer at a higher postal rate could blow the sale. For the record, I'm using the latest version of the USPS plugin (1.1.3)

Thanks Brian! To this point it's only been a single product (I shudder to think what will happen if there are multiple products). What's happening is that a flat-rate envelope is always being chosen, rather than a box of appropriate size. E.g., you can't ship a 6x6x6 4-pound product in a flat-rate envelope! The response from USPS in the Request Logs is: <?xml version="1.0" encoding="UTF-8"?> <Error><Number>-2147221202</Number><Source>Common:XmlParse</Source><Description>The element 'Package' has invalid child element 'Container'. List of possible elements expected: 'Width, Length, Height, Girth, Value, AmountToCollect, SpecialServices, Content, GroundOnly, SortBy, Machinable, ReturnLocations, ReturnServiceInfo, DropOffTime, ShipDate, RatePriceType, RatePaymentType'.</Description><HelpFile/><HelpContext/></Error> So I'm presuming what needs to happen is the product dimensions need to be sent to get the correct box size? P.S. I've been reading this forum for some time without having joined until now. The one thing I've noticed repeatedly is how quickly and insightfully you respond to user's concerns, so I just want to mention "WELL DONE!"

The USPS dimensional issue is a big deal! I have the SemperFi Product Dimensions extension, and that works fine, but the dimensions are not sent to USPS. Consequently, my client is losing money on shipping with almost every order. Not cool!