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RossF1984

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  1. RossF1984
    @bsmither Thanks. I will use this if I get any more errors. Hopefully not.
  2. RossF1984
    I had a look and PHP info says Local Value - 512M and Master Value - 512M.
  3. RossF1984
    @havenswift-hosting TBH I am only guessing at memory simply because I added to the php.ini file the following: memory_limit = 512M I did this having scoured Google as IONOS (Where the site is currently hosted) were extremely poor when it came to offering any form of support or solution!! They even managed to somehow disconnect my domain from my webspace and then denied all knowledge! Since making this change to the php.ini file I have had no problems whatsoever so I assume that IONOS servers do limit the memory as default? I have no formal training in any of this and generally have to fumble my way around with the help of people on here. (THANKS!! ) My Wife, whos business the store is for, is now seriously weighing up paying out for 12 months of Cubecart support. As @bsmither suggested I am going to look into the image sizes. Although as far as I am aware the images are only ever uploaded using the Cubecart admin interface which surely captures images over the allowed size. All these issue I have seen over the last week have never shown themselves until I moved to 6.4.3 and the store has been live for ~2 years now and up until this last week has functioned faultlessly.
  4. RossF1984
    Think I have gotten to the bottom of this... It appears to be with an issue memory. @Al Brookbanks is there any chance that 6.4.3 is not managing its memory usage as efficiently? Doubt it but only encountered issues since upgrading to 6.4.3.
  5. RossF1984
    Thanks @bsmither I have contacted my hosting provider and they say have a look at your '.htaccess file'. I don't however have a clue what I am looking at. I haven't, to my knowledge, made any changes to this file. Although I guess something could of happened when I upgraded, rolled back and then reinstalled 6.4.3? The code in my file is as follows: ##### START CubeCart .htaccess ##### ### GZIP Compression ### <ifmodule mod_deflate.c> AddOutputFilterByType DEFLATE text/text text/html text/plain text/xml text/css application/x-javascript application/javascript </ifmodule> ### Files Expiration ### <IfModule mod_expires.c> ExpiresActive On ExpiresByType text/html "access 0 seconds" ExpiresDefault "access 7 days" </IfModule> ### File Security ### <FilesMatch "\.(htaccess)$"> Order Allow,Deny Deny from all </FilesMatch> ### Apache directory listing rules ### DirectoryIndex index.php index.htm index.html IndexIgnore * <ifModule mod_headers.c> Header always append X-Frame-Options SAMEORIGIN </ifModule> ### Rewrite rules for SEO functionality ### <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / ##### START v4 SEO URL BACKWARD COMPATIBILITY ##### RewriteCond %{QUERY_STRING} (.*)$ RewriteCond %{REQUEST_FILENAME} !-f RewriteRule cat_([0-9]+)(\.[a-z]{3,4})?(.*)$ index.php?_a=category&cat_id=$1&%1 [NC] RewriteCond %{QUERY_STRING} (.*)$ RewriteCond %{REQUEST_FILENAME} !-f RewriteRule prod_([0-9]+)(\.[a-z]{3,4})?$ index.php?_a=product&product_id=$1&%1 [NC] RewriteCond %{QUERY_STRING} (.*)$ RewriteCond %{REQUEST_FILENAME} !-f RewriteRule info_([0-9]+)(\.[a-z]{3,4})?$ index.php?_a=document&doc_id=$1&%1 [NC] RewriteCond %{QUERY_STRING} (.*)$ RewriteCond %{REQUEST_FILENAME} !-f RewriteRule tell_([0-9]+)(\.[a-z]{3,4})?$ index.php?_a=product&product_id=$1&%1 [NC] RewriteCond %{QUERY_STRING} (.*)$ RewriteCond %{REQUEST_FILENAME} !-f RewriteRule _saleItems(\.[a-z]+)?(\?.*)?$ index.php?_a=saleitems&%1 [NC,L] ##### END v4 SEO URL BACKWARD COMPATIBILITY ##### RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteCond %{REQUEST_URI} !=/favicon.ico RewriteRule ^(.*)?$ index.php?seo_path=$1 [L,QSA] </IfModule> ### Default store 404 page ### ErrorDocument 404 /index.php ## Override default 404 error document for missing page resources ## <FilesMatch "\.(gif|jpe?g|png|ico|css|js|svg)$"> ErrorDocument 404 "<html></html> </FilesMatch> ##### END CubeCart .htaccess ##### Could anyone advise if this looks correct? Permission is also set to 644. The thing I find weird is that it works ok for some words but not others.
  6. RossF1984
    Hi, After managing to recover my site Delightful Hair & Beauty to a functional state I have now discovered that when using the Search function I sometimes encounter an ISE 500 error. This seems to be caused by certain words. If you search for 'OSMO' the website functions as expected. However if you search for 'Wella' the ISE can be seen. This happens with other word/letter combinations too. It also happens using the 'Search Product' function in the Admin of the store. Any ideas? I am about to pull my hair out, of which I don't have much left!
  7. RossF1984
    ***APOLOGIES FOR THE THREAD REVIVAL*** Hi @camarothon, Did you have any joy with this? I am attempting to do the same but have found no solution. @zombiesbyte Is there any advice you could provide? Ross
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