HengleBengle

Hi, I’ve disabled the new product for now and removed the image. When I get some time tomorrow I’ll send a link showing a malfunctioning image. Thanks for your help. I use a Mac and web browser is google chrome but tried using safari also and that didn’t work either. KR - Leanne

Hi bsmither, Cubecart version 6.5.3 and PHP 7.4.33.

I have encountered this issue recently whilst trying to add a new product to our store. We are using the foundation skin. Has anyone found a resolution to this? I don't currently have a support subscription and don't really want to pay £100 if its an easy fix I can make myself. Once the photos are changed from jpeg to webp, the store isn't loading the pics at all, they just appear blank. I always resize jpgs to ensure they are within the 350kb limit, but I can't find a way around this so far. Spent hours thinking I was doing something wrong, then finally figured out it was cubecare changing the format to webp!