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Posts posted by craigfh

  1. I'm not sure so I'm trying to figure out how to check on it.


    I've checked and don't see anything.  Here are our Apache Modules we are running.  Is there anything here u see?


    Apache - related modules to your question that I found that were on.
    • cache
    • disk_cache


  2. Thanks for answering.  What we have found though this is on ten different domains on this server. It doesn't even say incorrect password.  Just nothing.  Also it now doesn't allow anyone to put anything into the cart.   We have tried from different locations and with different browsers.  We are trying everything we can think of.  


    We also have other products like cubecart 4 that have no problems and work fine,  Wordpress logs in fine.  The only thing in common on the CubeCart 5 sites are the only issue.

  3. We have about 15 sites running cubecart 5 and about 6 running cubecart 4.  CubeCart 4 could not except credit cards without installing php-mcrypt.  We installed it and cubecart 4 starting working fine for excepting credit cards direct.   We noticed immediately that we immediately could not log into any of the CubeCart V5 admin consoles and also we could not put items into the shopping cart.


    We un-installed php-mcrypt and CubeCart V4 stopped working and CubeCart 5 continues not to work.


    Example issues:


    • If you type in username and password it flickers but doesn't say bad password even when you know it's bad.
    • When you put an item into the cart it shows up in the left hand side showing something in the cart but when you go to the cart to check out it says there is nothing in the cart.

    Also even before this happened we found that CubeCart 5 could not put items into the cart using IE 10.  This was a problem even before we installed php-mcrypt.


    All other applications are able to login without problems at all.  We are running CentOS 6 with Parrallels Plesk Panel 11.


    Please if anyone can help us or give us insight.  This is really hurting our clients.   Also I do have a ticket open but I'm hoping you genius's out there can help us.







  4. This is really bad.  I have a customer that none of the shipping options work.. UPS, USPS or FedEx. They have accounts, there all setup correctly.   Their products are all heavy.. some as much as 54lbs.  This is so disappointing. I have 25 clients and all are starting to contact me about shipping issues.  I've removed all plugins and still no luck.. I don't get it..  I'm really frustrated and it is costing us money now.

  5. Hi All,

    using CC v 4.2.3 - I'm having trouble with any shipments over 150lbs.

    I found a fix for CC3 here: http://forums.cubecart.com/index.php?showtopic=37256

    Basically the UPS module assumes you are using only one package to ship your orders. UPS limits their packages to a max weight of 150lbs.

    My customer is used to splitting up their orders to multiple packages(they sell some really heavy items) Is there a way to manipulate CC4 to indicate to UPS we are using multiple packages.


    Higher Images Support Team

  6. We really need some help rather quickly.

    We put together a CC 4.3.1 site for a group of Fallen Officers in the Pittsburgh area, and we are getting a 10001 error very frequently. I've gotten a response from CC support but so far its just general response.

    The site has only been running for about 24 hours. But it has received an enormous amount of traffic. We only have 1 item we are selling, and it definitely has a weight.

    Unfortunately we've had about 4000 customers try to order and only 1200 have been able to get their orders through. I thought the problem was user error, but The numbers just seem so skewed. This is for charity, so I'm positive most of the people registering are trying to purchase.

    Please Help



  7. Major issue going on with our site! http://www.pittsburghfallenhereos.com

    Out 5,000 customers trying to check out only 1,500 made it through. event though their address, zip and state are correct they get the following error.


    ERROR - 10001

    Unfortunately there are no suitable shipping methods availabe for your order. This is either because the total weight of your order is too high or we cannot ship to your country Please contact a member of our stafrf for any further inquires.


    Our shipping is UPS. There is only one product we are selling and we know we can go anywhere in the US. This is for charity and was a huge event accross the US. If anyone can help us please we need this right away. This is for Police Officers Families after three were gunned down here in Pittsburgh and already we have lost almost 3,000 orders because of this error.



  8. Howdy, I need help with the Authorize.net payment plugin. I'm using a vendor called plug n pay which uses the authorize.net payment api. The only change I had to make to make this paymet gateway wrk was to change:

    line: 95 of modules/gateway/Authorize_AIM/Form.Inc.PHP From:

    if($module['testMode'] == 1) {

    $auth_net_url = "https://test.authorize.net/gateway/transact.dll";

    $TESTING = 1; # Set the testing flag so that transactions are not live

    } else {

    $auth_net_url = "https://test.authorize.net/gateway/transact.dll";



    if($module['testMode'] == 1) {

    $auth_net_url = "https://pay1.plugnpay.com/payment/pnpremote.cgi";

    //$auth_net_url = "https://test.authorize.net/gateway/transact.dll";

    $TESTING = 1; # Set the testing flag so that transactions are not live

    } else {

    $auth_net_url = "https://pay1.plugnpay.com/payment/pnpremote.cgi";


    Everything seemed to work just fine is testing mode. When I put thru a test transaction it came back and said the payment was received, and automatically moved the order status to Order Complete & Dispatched(Note this is how I want it to react). Now that it is live all orders drop directly into Processing. Not what we want.

    I've tied the cart directly to a Point of Sale System that auto drop ships the products for me. However it doesn't send the info into the POS system until the order status is: Order Complete and Dispatched.

    I'm not sure If what I need is a mod or not, because originally it worked fine(in test mode). I even reviewed the code for the payment gateway and I don;t see how it could post anything but an order status of 3. If it fails it sends it's own error message based on the Authorize.net system, and doesn't change the order status.


    My Email Direct

    Paul Norton Production Manager

  9. I am having problems with the REbuild Category Product Count with Cube Cart Version 4.1.1

    Running PHP Version: 4.2.6

    MySql Version: 4.0.27-standard

    When I run "Rebuild category product count" I get the following error.

    MySQL Error Occured

    Error Message:

    1064: You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near 'SELECT DISTINCT productId FROM CubeCart_inventory WHERE disable


    DELETE FROM CubeCart_cats_idx WHERE productId NOT IN (SELECT DISTINCT productId FROM CubeCart_inventory WHERE disabled = '0')

    Is there any way to fix this?



  10. We have 3 versions of 4 running with no issues. We just tried an upgrade from a 3.15 to 4.1.1 (latest version) and we get this error. After the upgrade when we went to the admin page we got the following error.

    Site error: the file /homepages/3/d163418815/htdocs/clients/dominicsdesserts/upgrade40/admin_enc_ion.php requires the ionCube PHP Loader ioncube_loader_lin_4.4.so to be installed by the site administrator.

    We are not running ioncube and do not plan on running it we are running zend. If we do and install it works fine but deletes all the products that are already in the assigned database.

    Does anyone have a fix for the error above or any recommendations?



  11. Our version we are running is 4.0.25 which should be fine. I don't believe that could be the issue since everything else works fine. Plus I noticed the issue after I upgraded from 4.0.3 to the orc version.



    Check your MySQL version. Chances are you're not meeting the software's minimum requirements. Talk to your hosting company. The requirements are not out of the norm....so your host may be running old stuff.


  12. Here is the error I get when utilizing the - Rebuild category product count..

    MySQL Error Occured

    Error Message:

    1064: You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near 'SELECT DISTINCT cat_id FROM CubeCart_cats_idx WHERE 1) GROUP BY


    SELECT COUNT(cat_id) as count, cat_id FROM CubeCart_cats_idx WHERE cat_id IN(SELECT DISTINCT cat_id FROM CubeCart_cats_idx WHERE 1) GROUP BY cat_id

    Any ideas how to fix this?

  13. When modifying the categories I found it does not leave it in the same category level. When I edited it I was that it appends the same name as the category to original category and then you loose all the data if you save without changing it. For example:

    Category: /Beach

    Subcatgory: Towels

    It changes the category level to


    When I go back into it to fix it every product that was in the catefory does not show up, The towels subcategory is gone and I can't find the category /beach/towels/towels whish it created. I just lost 16 Sub Categories because of this with all the graphics.

  14. The first item I noticed is the system wants to display an arrow image when looking at categories but it gets image not found display.. I noticed it is trying to get the image from

    http://images/admin/arrow_up.gif (my guess some how it is inadvertantly putting the http:// in front of the img tag.

    The Second Item.. I have gone in since the upgrad to add images to my categories. Sometimes after I hit edit the category completely disapears and I have to recreate the category.

    The Third Item I have products in some categories and the menu says their are 0 products in the category but the product still shows up.


    Thanks for any help.


  15. I am having the same issue. According to linkpoint we should be using API. I believe that cubecart is not setup for that. Does anyone have a mod that can allow for this or anything that can help us out? My customer already purchased link point and now can not use it with his shopping cart.



  16. I have setup my client with an admin account with minimum access. I have given him access to the shipping and it shows as available but when he tries to get into shipping it says

    Error 401: You do not have permission to access that page. Please ask one of the super users to grant this for you.

    He is setup in shipping to Read, Write, Edit and Delete.

    Does anyone know what is going on? The version we are running is 3.0.15..



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