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jerseyjoe

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Everything posted by jerseyjoe

  1. I wanted to change the admin credentials in the MySQL database, using phpMyAdmin. It's not relevant why I wanted to do it this way, but i just discovered something i've not noticed before. The admin table (CubeCart_admin_users) does not include the column that gives access to the edits. It displays this message. This table does not contain a unique column. Grid edit, checkbox, Edit, Copy and Delete features are not available. So then where can I do those edits? thanks
  2. I think I have HALF solved the problem But I still need some advice. In MySQL I see a table named CubeCart_blocker. My user name and IP are listed there in that table. Is it possible that is blocking my access and my ability to change the user credentials? Thanks in advance for any help with this access. UPDATE: I have deleted the content of the blocker table and renamed it. Then I tried to log in. That returned an error msg that the file CubeCart_blocker does not exist. As I understand it, there is a malicious script that is trying to put my login into blocker. I thwarted it by renaming the blocker table but I still need to find and kill that script. . Does anyone know where that script might be and how to neutralize it?
  3. I have a CC4 site that has been languishing for close to a year, unpublished because the client owed a substantial sum. that has now been resolved and we are ready to go again. Anyone visitng the site gets the "we are ofline" splash screen generated in the CC settings. At one point, I made a full back up using cPanel and then removed the account and its fiels from my server (I host the sites I build). The site was then restored last week after the overdue funds were received. Today is the first time I have tried to access the admin panel since that restoration. And I can't. I am unable to get into the backend. My access credentials are not recognized. The password reset is not working. My email address is rejected. I have gone in through phpMyAdmin and reset my access (both the user and the pw) and reset my email address. But that has not had any effect. I am wondering if perhaps the account was hacked while it sat for months behind the offline screen Can anyone offer advice on getting into the shopping cart admin panel? Thanks.
  4. I used to lease a HostGator Dedicated Managed server. During the years I was a client, i hosted enough CC-based web sites to know that this is not a typical HG experience. I was a fairly early HG client, before they became the giant they are now. I was leasing a managed server from them which is a bit more demanding than just hosting one site. I was selling hosting and they were simply the guys who took care of keeping the hardware running. Over time, I encountered more and more frequesnt lapses in the quality of the support. Also, the servers I was leasing just didn't have the guts to support my own growing list of sites I was hosting. I had just too many issues that were taking too long to solve. So I sought better (larger and faster) quad-core servers. I put test sites on them, included a few CubeCart stores, some Joomla, Drupal and even a Magento site. Magento-based stores are notorious for dragging down the entire server. I monitored site performance and tech support compared with previous experience for about 6 months. Eventually moved everything over to the new servers. That was maybe 5 years and three server upgrades ago. I have never experienced an issue such as this topic so I have to assume it's an anomoly. Have you asked HG Tech Support to promote the issue up to their next support level? Joe Harkins, owner www.buildinghosting.com
  5. Did you also change your address in: Admin > General Settings
  6. The problem has been isolated and it now appears that it is an MS InternetExplorer issue. Go to http://familyfunpowersports.com/parts/cat_7.html Note the first item, the red cart labeled ATV Parts. In FireFox and Chrome, you can click on either the image or the button, It returns the ATV Parts page. But in IE, only the image is linked, not the button. So, is there a work-around for IE??
  7. Hi bsmither thanks for the assistance however when i downloaded the zip file, it was an PHP file with loads of data, i was expecting some sort of app with exe. Struggling with this now as dont know how to get back to my sites configuration page. What bsmither is telling you is, there is a tool you can download and run that will undo the small error you made. Of course, another solution, assuming you have not done any customizing or propagating with products, is to ask your hosting company to terminate the account so it wipes out everything and then start over again with a fresh installation. As for the suggestion of turning on SSL, that is not a given. For example, if you use PayPal as a Payment Gateway, their system provides the SSL. There are other gateways that do the same thing. So do not change the default until your preferred gateway tells you it needs changing. Come back here again when you need help - and also take a look at http:CubeCartForums.org as an alternative, free and excellent resource. Thank you jerseyjoe, you guys are very helpful and i think i will contact my host as i have only just started to configure my settings and nothing else. regards This will be a good test of their support service. A good host would restore today without charging a fee.
  8. Hi bsmither thanks for the assistance however when i downloaded the zip file, it was an PHP file with loads of data, i was expecting some sort of app with exe. Struggling with this now as dont know how to get back to my sites configuration page. What bsmither is telling you is, there is a tool you can download and run that will undo the small error you made. Of course, another solution, assuming you have not done any customizing or propagating with products, is to ask your hosting company to terminate the account so it wipes out everything and then start over again with a fresh installation. As for the suggestion of turning on SSL, that is not a given. For example, if you use PayPal as a Payment Gateway, their system provides the SSL. There are other gateways that do the same thing. So do not change the default until your preferred gateway tells you it needs changing. Come back here again when you need help - and also take a look at http:CubeCartForums.org as an alternative, free and excellent resource.
  9. I realize that the triangle is the bg showing through but appearing to be a triangle because the bottom edge of the light banner image is exactly along the top edge of the buttons. . If the banner was about 10 or 20 pixels less higher, the illusion of triangles would disappear. Other than that, ok.
  10. I am still seeing that certain of the default (unedited) gifs (SPECIFICALLY THE left tab) are still on the site. Did you overwrite the the default with the new? looks fixed to me now ? I did overwrite all the default's with new... I'm seeing a dark triangle at the shoulders the left and right tabs. I think one of them is not the edited version. Please substitute the two attached files and let's see if the triangle disappears after you refresh the screen.
  11. I am still seeing that certain of the default (unedited) gifs (SPECIFICALLY THE left tab) are still on the site. Did you overwrite the the default with the new?
  12. I forgot the tab center. Here it is. I forgot the tab center. Here it is. EDITED # mins later Wait - my original post is correct. You shld not need this 5th piece. It may even screw up the bar. Don't use it.
  13. I am attaching a complete set of graphics that make up the Killer navigation bar and tabs. (Actually, there are more pieces, but I've only provided those whose defaults have a white bg.) They have been edited to replace the white area with transparency. Upload the entire set to the following folder . . . http://www.peacefulsilkworms.com.au/shop/skins/Killer/styleImages/backgrounds/ After you upload them, overwriting the files of the same name, the page background will be displayed.
  14. I am not sure what changes I would need to make? and not sure I understand this at all, unfortunately I need to be spoon fed as I am a learner! Thanks JerseyJoe, I dont have photo shop but will look into other options - sounds like another steep learning curve though irori.. Photoshop is the ultimate image manipulation system, but there is a slightly less expensive alternative call Paint.Net (http://www.getpaint.net/) It's FREE! It is not a powerful as PS but for the price, it's a good substitute. It will do many of the things that the bog boy can do.
  15. Fair enough,I get from my reply you think Im being too critical - that wasnt my intention. its great that the site is selling, perhaps you didnt need my feedback. You did offer an unasked for, consistently negative, critique on the work I did. How else I am to understand such phrases as "layout and design does very little to enhance or sell the product," comments on the font that the client asked for, "would be nice to see some proper styling done" "the design doenst build a sense of trust ' and on and on like that??? The original post asking for help was Posted 08 March 2010, roughly 14 months ago. By the time you offered your comments, the issue was obvioulsy well resolved, as a glance at the end product clearly shows. Further, I did not ask for feedback on the design, etc. The work was done to the client's startup budget. Had they funds available, I would have done a more artistic job. But, as it turned out, what I provided was obviously good. But thanks for your feedback.
  16. thanks for the comments. FWIW, he site less than 8 months old has already done 6 figures worth of busiess, profitable from day one, with no prootion or advertising. ow that the summer season is heating up, the volume is expected to double before the summer is over - and then comes Christmas. Nit bad for a site that "lacks oomph."
  17. I understand what you are trying to do but the solution, as i see it, is not what you propose. The tabs are made from GIFs. All you need do is change the wite are to transparent. that ois easy to do in Photoshop. Then upload and overwrite the existing graphic. That way you will retain the individuality that makes navigation easier while eliminating the bg that annoys you.
  18. I have the same problem but with a twist - wait, more than one twists, many twists. The site with the problem runs on CC v3.0.20. But the paid-license site was originally built in 2005 - and had the same problem - and has had the same problem ever since. The recent upgrade did not fix the problem. My client was so pxxxed off at me when I could not fix it that they would not speak with me. They removed all the prices and ran the site for all those years that way like a catalog. There are thousands of dollars worth of abandoned orders still in the ACP. But recently a younger member of the family that owns the business asked me to have the site upgraded to the current CC. And I did. To make sure I was not somehow causing the problem, I paid a respected commercial contributor over at the third party support site to do the upgrade. But the problem remains if UPS is configured. The problem goes away when one turns off UPS and turns on Free Shipping. Some CC people based in areas far away from me and from the client, have reported that after I turned off Free Shipping and turned UPS back on again, test orders go though without a problem - for THEM. But here in the NYC area, it does not work. This is a deeply frustrating problem that had cost me a lot of money. It has cost my client a lot of money. It has hurt his business - and that has hurt mine. I see that someone posted the issue December 06, 2010, almost three months ago - and no one has responded. I hope someone at CC will step up and solve it. I am kind of at the end of my rope and may have to do a free porting to another shopping cart to fix the problem. The fact that I am trying here again to get it fixed should be ample evidence of my great reluctance to take that route. And BTW, that Dec 06 post has had almost 300 views yet not one viewer has offered a response until mine. This is simply not a good situation. Ignoring it does not help the otherwise excellent reputation of CC as one of the best supported shopping carts available.
  19. Thanks for the response. About the email issue, I am the host. It's my servers. The emails addresses are correct and functional. in fact your reply came to an email address used here in these forums - and it also is an address one of the three not getting email. i have looked in spam folders and in my server's email manager and none of the messages are there. Further, I host about 80 web sites on that same server and many 9at least half) use one of those same email addresses and they go out and are received without a problem. I think it's a reasonable assumption that those emails are simply not going out, despite the notice that says they are. My server uses Bulk Mail Brute Force protection that works fine. I get a message whenever there is an attempted use that involves any of the blacklisted IPs. The server would not block its own access, so that can be ruled out. Regarding admin/login.php. there is the following: line 205: if(isset($_GET['email'])){ line 206: $msg = "<p class='infoText'>".$lang['admin']['other']['new_pass_sent']." ".treatGet(urldecode($_GET['email']))."</p>"; is that what you were referring to? Thanks again for the suggestions. Thanks for the response. About the email issue, I am the host. It's my servers. The emails addresses are correct and functional. in fact your reply came to an email address used here in these forums - and it also is an address one of the three not getting email. i have looked in spam folders and in my server's email manager and none of the messages are there. Further, I host about 80 web sites on that same server and many 9at least half) use one of those same email addresses and they go out and are received without a problem. I think it's a reasonable assumption that those emails are simply not going out, despite the notice that says they are. My server uses Bulk Mail Brute Force protection that works fine. I get a message whenever there is an attempted use that involves any of the blacklisted IPs. The server would not block its own access, so that can be ruled out. Regarding admin/login.php. there is the following: line 205: if(isset($_GET['email'])){ line 206: $msg = "<p class='infoText'>".$lang['admin']['other']['new_pass_sent']." ".treatGet(urldecode($_GET['email']))."</p>"; is that what you were referring to? Thanks again for the suggestions. added EDIT: Re your text " Do you have access to your files? If so, see if the timestamps on /admin/login.php and requestPass.php appear to be not right. Replace if necessary.' Where exactly would I look for that?
  20. I have a CC3 whose admin logins do not work. The password recovery says email sent but it is never received. I have access to the database. There are three admin accounts. The admin user email addresses are correct. How to fix?
  21. The UPS module is overcharging by roughly double what the shipper is actually paying. Where and how can this rate be brought into line with reality?
  22. I have a new restaurant client. I believe CC is perfect as it is, with just a few mods. I've had good success using CC3 (with PayPal gateway) to send orders as email to the cashier desk's laptop and a simultaneous fax to the kitchen. But my client disagrees for reasons I just don't understand. He wants orders for catering, delivery and pickup to be sent to a 3rd party who will process the card payment, validate the account and then send him the order as a fax. He then will fill the order. The 3rd party is offering an API for linking a web site to their service. I'm in over my head on that. If someone here is experienced with an API like this, please PM me?
  23. it was just over a year ago. It was a mess.
  24. I respectfully disagree that Magento is an option. First of all it is a monster to configure. I hope I do not offend any of the skilled programmers here, but a strange thing happens as site development gets further and further away from parts of the world where eCommerce is more common. I have a very strong suspicion that Magento is the product of some clever but clueless programmers deep in the heart of that bastion of smooth marketing and commerce, Mother Russia. It's kind of like, you do not order fish and chips in Peoria, Illinois nor bagels in Siena, Italy. While the results may look they same, one bite will cause you to ask, WTF is this stuff? Magento often bills itself as Web 2.0, built from the ground up, without any of the baggage of previous carts. And there in lies its first great fault. The Magento process of creating and organizing your content, categories and products lends new meaning to the word, "byzantine." They have reinvented the wheel, ignoring all previous designs, and come up with one that has bumps and lumps. Even something as simple as creating a site doc is an exercise in seeing how many screens you must go through just to create one and publish it. But that is not its biggest flaw (aside from so-called "installation instructions" and truly arrogant and contemptuous support forums that treat visitors who point out that the so-called instructions are wrong, as dummies). The biggest problem with Magento is, its a pig. I own one of the oldest, privately owned, continuously operated hosting services in the whole world. I have hosted - and still do host - quite a few CubeCart installations. Never had a problem with any of them. Then I acquired a client who wanted 3 online furniture stores. Each of the three different sites sold the same products under different brand identities to different online markets. The client wanted two of them in CC3 and the third in Magento. The two CC3 stores were customized and bulk-uploaded within a week. No problem. I used a bulk uploader for CC3 and it worked like a charm. For daily use, I bought, instaled and tutored the client in another uploader that did a small group of products in one transaction. Again, no problems. The Magento store was a bee-atch to customize. Performance of the Magento store on my otherwise very satisfactory server was miserable. Pages took up to 60 seconds to load over the same high-speed line that returned the CC3 sites in 3 seconds. Uploading the Magento inventory and mapping the images to products was a horror that took three programmers to figure out and about two weeks of pushing them to get it done. For weeks after we still were hunting down incorrectly mapped or incorrect thumbnail to full size instances. The cure for the latency? Move the Magento store to a special server designed just to run Magento. Even then, it is slower than any CC store of comparable size. So, although that comment about Magento was well-intentioned, and even somewhat offhand, it produced a Post Traumatic Stress Syndrome nightmare. I would stop doing shopping carts if all I had to work was Magento. OK, end of rant. Move along, sir. Nothing here to see. Keep moving. Watch out for the broken glass. Move along.
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