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Posts posted by Atechstl

  1. Butter, wait for 5.10 which will probably fix 5.09. I was expecting 5.09 to fix problems with 5.08 but it seems, for me anyways, that it caused much more hassles than staying with 5.08.

    I have mentioned this in the past but I cannot imagine a why we are being used as Beta testers. Support recommended I upgrade to fix my issues. If I upgrade my shopping cart I would hope it would be certified and tested.

  2. Our store has thousands of customers and if they can't login they try to register again. For some reason Cubecart 5 is allowing them to register again with the SAME email address. This has happened twice this week and already half a dozen times prior to this week. Both accounts are useless. You can't login even if the password is reset. The only way I know how to fix is to delete both accounts and all orders for the accounts and recreate the customer account. Customers get mad and we lose money because they can't login to order products.

    Any ideas?

  3. Store url?

    Which payment method is the receipt for?

    Have you upgraded to 5.0.1?

    It's a world of messes so far. Support just fixed that issue finally but there are still another bothersome issue.

    Running 5.0.1

    When using the Authorize.net AIM gateway customer email receipts show a quantity of 1 no matter how much they order. The price is correct for the quantity they ordered. Paypal and Print Order Form gateways work fine. Customers calling and emailing everyday complaining. He is mad at me saying his business reputation is getting ruined. I am lost for words. I was hoping this upgrade would be good for his business.

    I set this up for a friend and he is wishing he could go back to Cubecart 4.

  4. This upgrade to Cubecart 5 might be a death to the store! I submit tickets then I am told to create a bug for it. Sure enough the bug gets rejected, ticket gets put on hold and my issue does not get resolved. This store is receiving many orders a day and NOTHING IS CORRECT!

    See screen shot and do the math


  5. Somehow a user is logged in the customer database 2 times with the same name and email address. Both names have orders on them to the same guy. Not sure how this happened. he cannot login. I disabled one account and tried reseting passord of the enabled account which didn't work. I don't want to delete an account because they both have orders under them. These two names are the same person and now he can't login to place an order. Any ideas?

  6. Sorry I didn't know about that fix.

    If that doesn't correct the issue let us know by updating the ticket. It will reopen it.

    I have yet to find out if this fix varies on type of payment module chosen. So far this has worked correctly for Paypal and Print Order form. I will update the bug and ticket when we get a order through Authorize.net AIM.

  7. This store gets a lot of orders daily. I built this for a friend of mine and the 5.0 upgrade has been a nightmare but I have full confidence we will get it working. Until then my friend has to call every customer that orders to explain the error.

    I checked this bug. This coding has been patched since we did the 5.0.1 update but is not working.

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