WhiteWillowStitching
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Posts posted by WhiteWillowStitching
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I woke up this morning and wanted to add 4 new products to my Cubecart V6.12 and I can add everything but the description. This has never happened. I can load the tab but then can't type anything and the edit boxes are gone. Just says Description and Short Description (optional) and then the rest of the page is blank.
My website is http://shoppe.whitewillowstitching.com yes it is one of the dreaded shoppe's lol. Had the subdomain active too many years to want to change it and start over with customers.
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Perfect! That is the fix. When I tried to overwrite everything earlier it must not have. I'm betting the same thing happened when I upgraded last too. It now works like a charm. Hopefully that is the last of the glitches I run into. I knew you would have the answer. Thank you so much.
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Unless the new file I downloaded is the same then it didn't fix the issue. It's just an annoying issue, nothing major but weird!
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I will do that. I haven't done any customizing of the skin. Perhaps when I was still using the beta test version when I started the build it was different but didn't override those files the way it should have. I'll re-upload them as soon as I get home.
You were right. It was a permission issue on the files folder as well as one other. Now I can print the receipts as well as finally rebuild the site map and the upgrades through the maintenance features. Three issues fixed at once. Thank you very much!
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Thank you! I'll do that right away. I had no problems with v3, v4 or v5 printing and I guess I didn't try printing a receipt when I set up and tested v6 on my test subdomain. I'll pull up my cPanel and see if it is anything I can change on the virtual server before putting in a help ticket with my webhost.
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Yep that is exactly what I'm running. the site is https://shoppe.whitewillowstitching.com and half the slide is off the top of the monitor and of course it won't allow you to scroll up.
Worse I just got my first order on the new cart and it won't let me print a receipt saying "It has not been made possible to generate the printable file"
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So I just migrated a 6.0.8 cart from a test subdomain to my main subdomain. Both from fresh install and the migrated files have the same problem. If you click on the item picture, or any of the alternate pictures it pops up but half the picture is off the top of the page where it can't be seen. If I'm clear as mud bear with me. I'm running on 4 hours of sleep after the migration had issues.
I have other problems as well but one at a time is easier for me to handle right now.
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So a year ago I moved from v4 to v5. I've exhausted my help tickets and am pretty much giving up that as of version 5.1.1. Today is the last straw. The last one was used having Al fix the backup feature so it would work.
1st I lose all of my search engine rankings. This has been a huge hit to the bank account.
2nd While I managed to move the database over the images didn't transfer. Help ticket fixed this
several other issues over the next few months were attacked slowly one at a time and Al and his crew got most fixed.
Still to this day my sitemap doesn't work, my upgrades don't work (glad for this at this point seeing the disaster of version .2, .3 and now .4) half the time I only get one page of orders not 50+ same goes for products. the subsequent pages or next button randomly disappear.
Customers registered before the v5 upgrade have a 50/50 chance of being able to place an order. The cart randomly blocks users. Easy to fix when they let me know. I just go in and change the name on the account and email so that I don't lose the sale data. This allows them to start a fresh account but not all tell me and I've found out months later, if at all in some cases, about the trouble and lost customers.
Yesterday all was the same thing next day. Today becomes even worse. Today I go in to enter an order manually only to find that the admin panel doesn't want to let me manually add an order, something I've done every day for a year. It won't allow me to copy over the billing address to the shipping address, it doesn't want to save any of the items, or even item quantities nothing nada. It took me 30 tries to get one order done over 45 minutes.
The last bug i reported took weeks to get a response on and all it said was Fixed in 5.1.2 which I'm not willing to upgrade to. I'm not paying one penny for support on software that hasn't worked right from day one. I haven't done any mods, all files have uploaded correctly every time, no files ever changed. I don't touch coding and won't pay for mods when the basic software doesn't work right. Help tickets that came with the purchase are done and so am I. I'll live with my cart the way it is until I can find something else. If it weren't for another care repair that had to be done today I'd be on the phone with Pinnacle.
Jamie
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I agree do not do it right now! But before you do it at all, be sure to ask your customer if they are prepared to lose all their search engine rankings? A year after my initial upgrade from v4 to v5 I am still working to get back to where I was and it is very frustrating.
Are they prepared to deal with things working fine one day and not another without having made any changes in between? I'm missing v4 more and more every day. I've had a ton of issues in the past year. I'm running 5.1.1 and have no intentions of upgrading further any time soon. I can't afford to be a guinea pig, which is what your customers would be. What makes them want to switch? Weigh those reasons for upgrading carefully. When it works right v5 will be worth it. This has been my mantra for a year and counting.
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I've had these problems since day one of using v5. I know it has to do with the database but I am not good enough with coding to fix it. I just go in and delete the address, and change the email so that I don't lose the order, yet it is no longer tied to the custommer. This allows the customer to reorder. I'm ONLY having these issues with customers who registered before I upgraded to v5.
The last time I emailed Al about it no one could find what was wrong either and it isn't one that I can get to reproduce consistently.
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It worked for me until I upgraded to 5.1 then only the slide on the side worked. Upgrading to 5.1 made the slide so sensitive it is driving me bonkers. I used to have to click on it to get it to slide out. Now if my mouse gets anywhere near it out it comes and half the time when I slide the mouse over it again it goes back in and comes out before I can move my mouse off of it.
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I run into the same problem and if it was only 20 spam I'd be happy. Try 200+ a day. My customers call and ask for help and I end up taking their orders over the phone, at least the ones in the USA and Canada. I can't read the dang things either and the sound is bad too so that doesn't help.
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I agree! I really miss that feature.
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Sitemap hasn't worked since day one for me. I use a different program to build mine. It would be GREAT if the v5 one worked!
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You are going to lose all your page rankings because of the different URLS. I didn't realize when I changed from v4 to v5 that this was going to be an issue. It just about put me out of business. I had been using v4 since it started. My page rankigns were great and business was booming. Changing to v5 lost everything and it has taken months of hard work to get those back with google. I'm at almost a year and still trying to regain everything though it is much better now. Even submitting a site map isn't going to make them come back overnight but make sure you resubmit the site map with every change it is a long slow process and google keeps changing how they rank things.
Jamie
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Dirty Butter is right. When I click upgrade the white screen is all I get until I click refresh and go back to the backup page and then not only will it show my backups but it will show the zip file to download and manually upgrade to 5.1.1. I admit I'm not in a rush so I haven't tried to upload it through ftp yet. Until a couple of weeks ago the backups didn't work for me either until Al and his team fixed the problem along with a few others for me. I'm down to only having one problem left, besides the upgrade issue,though no one has been able to fix it. One of these days they will get all the bugs worked out.
Jamie
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Quick question for you, I have been paying for PayPal Pro in order to accept credit card payment from my customers. Is it still the case? Can I use regular PayPal (without Pro) and still accept credit card payments from my customers? I don't know if there was some recent change to the system...
Regards!
You only have the 30.00 a month fee from paypal if you are using the virtual terminal. I process all credit cards manually thruogh that virtual terminal to make sure the customer's card isn't being processed BEFORE I'm ready to ship because many, many customers get very upset when their card is charged immediately but the product doesn't get shipped for several days. I ship within 24 hours most days but things happen like those who order on a Friday won't ship until Monday. With PaypalPro they get charged immediately just like any other paypal transaction.
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At least when I received multiple emails from my cart on pending orders I knew there was an order. I just deleted the duplicates which is easy to see as they come into my email box because they have the same number. I want emails on pending or even those that pay via paypal and go right to processing. Right now the only emails I get are when someone pays via paypal and those emails are coming from Paypal NOT from my shopping cart. I have it set to get emails on all pending notifications and since upgrading to 5.1 I get nothing and it is frustrating.
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Have you tried entering all the other information and then adding the picture as the last thing before you hit save? This has always worked for me when nothing else has.
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There is no need to run the setup in order to upgrade to 5.1.0 - there is a small line in the release notes on this forum that Al published to say that upgrades are "Automatic" which maybe could have been explained in a bit more detail ! I simply uploaded 5.1.0 files over the current installation and then logged back in as admin user and store was 5.1.0 ! 5.1.0 also now includes a built in upgrade facility within the store which I think was what he was actually talking about !
5th time is the charm. Sure enough the 5th time I uploaded everything I went one file at a time and while my site/setup still didn't work the new files are all there where they should be and I now have 5.1 installed. When I tried to upload all the files at once everything transfered, no failed transfers so who knows what the issue was.
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I know it sucks to do it all again but I'm 8 months out from upgrading and still about to set up a sub domain, slap up a fresh version of V5 on a new database and manually add everything back. The V4 database does not mesh well with V5 and I'm still having all kinds of trouble, especially with customers who registered back on the v4 database. Just tossing it out there because I think you would be happier with V5 on a fresh database in the long run.
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Considering I've downloaded the 5.1.0 zip from everywhere fresh moments before I installed it today I should have had the latest download. I tried downloading from every link I can find. I am just kicking myself I know better than this but have been having some bug issues lately and was hoping this would fix it. At least it all still works, for now.
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Why not start with a fresh database? Yes it takes a lot of work but in the end I think you will be happier with it.
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I don't have an answer to the paypal problem but I had the same trouble when I first went from V4 to 5.0.1 and put in a help ticket for it.
As for the problem with setup I've got a similar issue but I get the following error though I can still log into my admin panel:
Warning: require_once(/home/wws/public_html/shoppe/setup/ini.inc.php) [function.require-once]: failed to open stream: No such file or directory in /home/wws/public_html/shoppe/setup/index.php on line 6
Fatal error: require_once() [function.require]: Failed opening required '/home/wws/public_html/shoppe/setup/ini.inc.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/wws/public_html/shoppe/setup/index.php on line 6
[Resolved] Can't add product description.
in Technical Help
Posted
Your second link was the answer. I have a new puppy and it is like having a toddler in the house. Little sleep, spinning in circles, getting things done only during naptime and apparently forgetting something simple like force refresh. I knew you would have the answer so a huge thank you! Now for more coffee and to work as fast as I can before the monster pup wakes up from her nap.