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More testing this morning and some interesting results. Place the MP4 files for download in the secure 'File' folder tick the check box for the file location Purchase MP4 from the shop Select the link from the Purchasers email: from mobile device - image as above - nothing plays. from PC file downloaded to download folder and can be played from here. Place the MP4 files for download in the non secure 'Public' folder and enter the link in the custom file path Purchase MP4 from the shop Select the link from the Purchasers email: from mobile device - MP4 plays. from PC - MP4 plays. Obviously from the public directory the link is available to be found/copied etc so not an ideal location but I get the result I need. How can I get this result from the secure 'File' folder please?

the file manager piece appears to work well - I can restrict number of downloads, the time the link is valid - but I can share the email and the link. Files we are trying to sell are large, so streaming appears to be a good option. `Adding streaming links to the store works well however, the browsers have a share button now built in and the links can be freely shared around. Have tried with ScreenCast and Vimeo with no joy does anyone have any suggestions for video streaming hosts that offer protected content streaming please

On my i7 and i10 I get the following ... Not sure what this means though? thank you

Basically just hangs and does nothing. Try https://cambridge-tutor.co.uk/index.php?_a=download&accesskey=fabb48b40fb6cd07e50d553151f2e058

It is the same link, I am opening it from the same email and on my PC it is fine but not so on my mobile or iPad. I think I have a work around, a bit more time needed to solve but I will update on here either way. Thanks for your help thus far. Appreciated.

Thanks all. Found the bit I needed in content.checlout.php and commented it out: {* {if $INCLUDE_CHECKOUT && !$DISABLE_GATEWAYS} <div id="payment_method"> <h3>{$LANG.gateway.select}</h3> <hr> <div class="row"> <div class="small-12 columns"> <ul class="no-bullet center" id="gateway_error"> {foreach from=$GATEWAYS item=gateway} <li> <input name="gateway" type="radio" value="{$gateway.folder}" id="{$gateway.folder}" required {$gateway.checked} rel="gateway_error"><label for="{$gateway.folder}">{$gateway.description}</label> {if !empty($gateway.help)} <a href="{$gateway.help}" class="info" title="{$LANG.common.information}"><i class="fa fa-info-circle"></i></a> {/if} </li> {/foreach} </ul> <div class="hide" id="validate_gateway_required">{$LANG.gateway.choose_payment}</div> </div> </div> </div> {/if} *} My preference is always to remove clutter from the checkout process, much simplified now but I am sure I can do better still, on selecting the secure checkout button you are taken to a page with the payment options supported by your chosen gateway so I don't think we need the option on the page. It might confuse a few people and then you miss a sale.

I am gradually removing unnecessary fields and details from the checkout process, one I cannot find is how to remove this bit - with only one payment gateway added I dont need this displayed in fron of the checkout button. Unfortunately I cannot find it to remove, anyone know where this can be found please?

yes, works fine on desktop but clicking the link in the email on a mobile does not work

I am setting up a new digital video download site. All going well and working fine until I try to enable the content from a mobile device. Tried adding a custom file path to the actual MP4 and I don't have access to download - which I think is fine. Anyone got any ideas on how to enable MP4 if the link in the order confirmation is clicked from a mobile device please?

Hosting provider reset some file permissions and we emptied the cache and all is working beautifully. Will probably schedule a cron job to clear the cache every month from now just to prevent any future issues but the shop Admin now know what the Clear Cache button is for. Thanks for your help, creating the error log was a big step in resolving

so an update, the cache has over a million files in it and pressing the clear cache button is just timing out. Looks like I just need to nuke the cache folder - anyone see any issues with that?

I guess it could be a php config/permissions error. Should i just upgrade the php version. Have been putting this off and now perhaps its time - anyone seen any issues upgrading php?

Thanks for that. I do get an error log, it appears to be 500+ copies of the same two lines 16-Jan-2019 08:19:05 UTC] PHP Warning: file_exists() [<a href='http://docs.php.net/manual/en/function.file-exists.php'>function.file-exists.php</a>]: open_basedir restriction in effect. File(/opt/plesk/php/5.5/share/pear/smarty_internal_data.class.php) is not within the allowed path(s): (/var/www/vhosts/11essence.co.uk/:/tmp/:/var/lib/php/session/) in /var/www/vhosts/11essence.co.uk/httpdocs/shop/classes/autoloader.class.php on line 89 [16-Jan-2019 08:19:05 UTC] PHP Warning: file_exists() [<a href='http://docs.php.net/manual/en/function.file-exists.php'>function.file-exists.php</a>]: open_basedir restriction in effect. File(/opt/plesk/php/5.5/share/pear/Smarty_Internal_Data.php) is not within the allowed path(s): (/var/www/vhosts/11essence.co.uk/:/tmp/:/var/lib/php/session/) in /var/www/vhosts/11essence.co.uk/httpdocs/shop/classes/autoloader.class.php on line 92 which appears to suggest an issue with autoloader.clas.php Any clues please? thank you (update: just spoken with store owner and this is the first time they have used the clear cache option - been on 6.2.2. since last October but was not aware what the clear cache did so left it alone. Could it be an upgrade issue?)

anyone seen a clear cache result in a server 500 page not found error please? if so any ideas on how to fix it? appears to be a server error but has worked fine up until today

having just added stripe for the first time, it appears to work, test data suggests the payment is processed but from the store on entering the payment information i just go to a blank screen - i do not get a payment confirmation or returned to the store - any ideas please? Resolved. Blank screen if you implement the extension, put Stripe in test mode and use real card details. Full test card details available at https://stripe.com/docs/testing#cards use the right one for the country or specific test you want to carry out and it works fine.