Frank Auffret

Hmm same thing happened again today I did change the Session id last night so don't get this. This time I emptied the files from the cache manually so it's wait and see.

Thanks for the reply, very odd thing this but I will take your advice regarding the session name and see what happens Before I downloaded the site files from the old server I cleared the caches on both sites so any files in there would have been created after the migration was completed. I think the migrations of these two sites were on consecutive days. but still doesn't make a lot of sense as the site worked as it should for over a week - orders were received - then for some reason the URL of the other store got cached. Thanks again much appreciated.

This is weird! Two weeks ago I started migrating all my customers sites to a new web server. Starting with the Cubecart sites as they take a little longer to migrate. Cubecart site A was downloaded from the old server along with an export from the database then uploaded to the new server and tested all OK A day or two later Cubecart site B followed same process, tested all OK Site B took orders OK up until 2 days ago. Today I had a call from the client to say a customer had tried to buy online but when clicking the links in the left column, pages from Site A loaded? I checked and found the same issue. In admin the correct products were listed all settings were normal. The caches were cleared and that reverted Site B to working order. I haven't touched either site since the migration so can anyone explain how that can happen? Both sites run CC version 5.2.16 Sorry posted in wrong forum should have been in General Technical Support Mods can you help?

OK test site seems to be working OK - not really a bug just missing files in version 5 skin templates folder?

Hi I just upgraded my CC test site to version 6.0.0b7 Works OK with foundation skin but version 5 skins didn't work and this error was logged [Exception] xxxxxxxxxxxxxxx/store/includes/lib/smarty/sysplugins/smarty_internal_templatebase.php:127 - Unable to load template file 'templates/element.social.php' I added /element.social.php' to the v5 skin templates folder and it now loads. Just wondering if there's anything else I need to do when using a version 5 skin?

Phew thanks Bsmither I found a back up of filemanager and it worked.

Trying to understand how images are associated with products. I have a customer who accidently managed to delete all product images (no idea how) I re-installed them from backup and ran a database backup too. The images appeared in the admin images list after I ran update files list but all associations with the products are missing. I checked the image_index table and file associations seem to be intact - yet the products have no associated images. Is there something else I can do? UPDATED to say DB filemanager file_id seems to have been re-numbered as file_ids no longer match those in the images_index table Can this be fixed or is it a manual labour job going through each product

Older versions used to send admin email before the payment option was completed. I know some store managers didn't like that but I have two customers who use print order form as an alternative payment option so now they don't get any order notifications unless they log in to admin and change the order status manually. I have reported this as an issue. Thanks for your contributions

OK I changed the print order form (POF) setting to 'send mail' and received the customer confirmation OK I also changed the administrators setting to 'Receive order notifications' but no admin emails arrived until I changed the order status to 'completed' then I received an admin email on both the store email and the administrator email. Previous versions used to send an admin email when the order was made even if payment failed. That I thought was good as it gave the store owner the option of calling the customer and asking if they wanted to pay by alternative means. Edited to add Just set up card capture with 'send confirmation email' enabled - again received customer copy OK but didn't receive an admin email until after the order status was changed. With Card Capture the order status is only ever changed by the store administrator when processing the order so the admin email is only send after the order has been processed - that's not a lot of use. Am I correct to assume that if using a payment gateway like Worldpay or Paypal the external process sends the payment status back to the site which changes the order status and sends the admin emails?

I'm checking out a test version of 5.2.16 with only print order form and find that no email is sent to either the customer or the admin until the order status is changed to order complete. Is that normal?

My problem fixed by Al at support. He said it was a new problem which he fixed by changing a line in /controllers/controller.admin.session.true.inc.php around line 80 depending on version from: $default_priority = $module_order[$_GET['type']][strtolower($_GET['module'])]; to: $default_priority = 1; Hope this helps somebody

I have the same issue on all of my Version 5 sites if I try to edit a module all I see is a blank page or http 500 error in IE I just installed version 5.1.6 on a spare domain and that has the same issue can't edit any module. There's nothing in the Cube cart error logs.

Hi Can't seem to get image cropper to work. When trying to edit I see a small square portion of the image. When I click on the handle to expand it the image disappears altogether. Only the handle remains and can't be selected at all - any idea what can be worng? I've just upgraded the site to V5.2.1

Today I upgraded from 5.0.7 to 5.2.0 and had all sorts of issues like Store settings all missing The License and Removal keys were absent causing a 'Cube Cart Lite' error All products were out of stock! I have re-added the settings and used the fix provided by bsmither to sort the out of stock issue Still testing!

Thanks for the replies chaps and sorry for the delay in getting back been busy on a big job. Yes I did manually remove all files from the cache and also tried public $php_handling = self::PHP_ALLOW; but still don't work When I get back to it I'll research the Smarty site and report here when I find out how.

Just upgraded from 5.0.4 to 5.0.7 and my template no longer works because Smarty no longer includes /$GLOBALS['smarty']->allow_php_tag = true; Please can anyone point me towards a solution. Thanks

Hi Does anyone know how to prevent the customer getting duplicate emails when the order status is changed? I've found some posts on this subject and a reported bug but no fix. BTW I don't use Outlook Express

Thanks it did eventually go but I had to empty the CC cache, clear all temporary files from IE close the browser and reboot the PC before it disappeared - odd!

Hi All Working on a new store with custom skin but have found what looks like a bug in the advanced search category options Seems to be specific to Internet Explorer as it doesn't happen in Firefox, Chrome or Safari In addition to the current categories listed is an additional option which appears like this 1{@}1 here's the output code <select name="category[]" multiple="multiple" size="10"> <option value="4">/Brolly Mate</option> <option value="1">/Cleaning Products</option> <option value="0">1{@}1</option> </select> I tried changing styleTemplates/content/seach.tpl and /includes/content/search.inc.php from a working site but still get the bug. Anyone had this or knows how to fix?

Hi One of my Cubecart 4 site customers has mentioned that some Switch cards do not have issue numbers. Their site uses the built-in Manual Credit Card Capture option which requires an issue number for validation. Does anyone know if there's a mod which allows Switch with and without issue number?

Hi I have enabled credit card capture, configured SSL - which works OK, but after several tests I don't see any credit card details in the Customer Order window - am I looking in the right place? The customer payment form seems to be ok and I get an order confirmation. Anyone know what's wrong here?

Nearly forgot to add... ...one way to add a home page link to siteDocs, albeit a bit numb as the language option doesn't work without hacking the php code. add this line to /skins/SKIN-NAME/styleTemplates/boxes/siteDocs.tpl <!-- BEGIN: site_docs --> <div class="siteDocs"> <a href="index.php" class="txtSiteDocs">Home Page</a> <span class="txtSiteDocs">|</span> <!-- BEGIN: a --> <a href="{DATA.doc_url}" class="txtSiteDocs" {DATA.doc_url_target}>{DATA.doc_name}</a> <!-- BEGIN: sep --><span class="txtSiteDocs">|</span><!-- END: sep --> <!-- END: a --> </div> <!-- END: site_docs --> If you can figure out the code tweak to activate LANG_HOME use this line instead <a href="index.php" class="txtSiteDocs">{LANG_HOME}</a> <span class="txtSiteDocs">|</span>

Having created custom skins for several sites using CC3, where changes to categories.tpl are instant after uploading the file, this had me confused for awhile. Whilst hacking my first skin in CC4.0.2 I found any changes to skins/SKIN/styleTemplates/boxes/categories.tpl don't become active until the skin is reloaded in Admin >>> General settings. I'm not sure why as I just got my first copy if CC4 but I suspect the contents of the file get read into a table or file - I'll investigate when time permits, but hope this is helpful.

DOH!!!! Absolute SECURE URL to store: https//www.shopdomain.co.uk missing colon Absolute SECURE URL to store: https://www.shopdomain.co.uk

I have looked at many topics about SSL intallation problems but can't see a fix for the issue I am experiencing. When SSL is enabled the https address gets appended to the http address eg http://www.shopdomain.co.uk/https://www.sh...o.uk/cart.php... Similarly for the same reason I then cannot get into admin whithout using the editconf.php tool to disable SSL I checked and rechecked my settings but all seem to be ok Root SECURE Public HTML Folder to store: / Absolute SECURE URL to store: https//www.shopdomain.co.uk the settings in global.ini.php seem to be right I'm using a dedicated certificate and the site checks out ok if called manually using the https://www.shopdomain.co.uk (with SSL disabled). Any help would be appreciated.