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  1. Hello All, Why aren't the digital downloads not showing up in the customers account page under digital downloads. it says no longer available but was never there in the first instance. see below. Digital Downloads File Name Expiry Date Downloads This download is no longer available. where do I go to enable this feature or edit a file? Regards
  2. Since upgrading to version 6.2.6 the order for the shipping options has changed on one of our stores with the default now being an option to ship with a courier rather then just 1st class post. How do I reorder the shipping options please? Just upgraded the shipping module to the latest version and see nowhere to change the order of these.
  3. Can't continue installing CubeCart 6. In first step cant press button "Continue", always reload the page, and nothing happens. I use: Apache server. PHP7.1. Tried Nginx - not helping.
  4. Hi, somehow, I've screwed up. I can't access the payment received template and the screenshot below would appear to be the cause or symptom of this. I've just re-loaded V6.2.6, but that's not changed anything. Anyone know how to fix it?
  5. Hi, I've been using my store for a while to sell physical products, but I want to give people the option to download some free digital resources. I've uploaded the file to the correct place and everything seems to be OK. When I use a dummy account to place an order, the email template that goes out to the customer is the product one, rather than the one with a link to the digital file. If I go into the order in the admin section of the website, the download link is showing OK, so it's processed the right product, just not given the user the option of downloading it. Any thoughts on where I may
  6. Hi everyone, In the admin panel, I need to update Product -> Digital Options form. When I add Digital Options - I need to select more than one file, how can I make this?
  7. Hi all, I have installed the bank transfer module but have a couple of questions and am using V6.2.2 1. On the checkout page, the bank transfer button is selected by default even with default not selected in the config page. Can I show this as de-selected? 2. In the config page, there is Priority. What is this for? Thanks in advance.
  8. Hi all, I am going on holiday for 2 weeks and just need to find out what would happen if I put the store in offline mode, in that time will the google search/ranking change in that time ?
  9. Hello everyone, On my Admin login page I have a problem that the links do not seem to work when doing a backup, Upgrade or anything else? https://www.mjpcomputerservices.co.uk/shop/?_g=maintenance&node=index#upgrade ---- this is what shows when you hover on the buttons in Admin https://www.mjpcomputerservices.co.uk/shop/admin.php?_g=maintenance&node=index#upgrade ---- I have noticed the wording in RED is missing, when I type the missing part into the address it will work!!! if I just click on say the backup button it takes me to my stores home page?
  10. Hi All, I have a situation happening which is a little confusing firstly we are using a bank transfer API that has been supplied by the NAB bank in Australia and has been working fine, however recently we have had some double up payments being made not immediately but sometimes hours later after the first the second payment is made. The order is in a pending mode after the first payment but the transaction has been applied to the bank and then the second payment is made for the same amount some minutes to hours later and then the order goes to processing. My question I guess, is
  11. Hi, Can I change the wording in the email templates through the store admin ?
  12. Using current version - have a hook snippet installed which I don't recognize. Hook into: controller.index Attached screen shot shows the snippet. Is this installed by default or is it malicious. Should be a simple yes/no but Tech Support refused to answer this simple question without paying them. Thank you.
  13. I am using CC6.2 and I get this message in Store Settings, In Both KUROUTA and MICAN SKINS but not in Foundation. I would like to keep using the KUROUTO SKIN is there a way of using invisible re captcha with it? Warning: It doesn't look like your current skin is compatible with Invisible reCAPTCHA.
  14. Hi All, I have just migrated a localhost site to the live server but now when I type in the url for the website or the admin page I get a message that says NOT FOUND and when I look at what url it was trying to load this has been changed to https::/my website/setup/index.php which is definitely not what I entered. I have checked and double checked the global.inc.php file and that is ok. The setup files are no longer in the cubecart directory they were deleted when the site was created in the localhost. Can anybody please help me as this is becoming rather critical I ha
  15. Hi, I can go to the menu to create one and save it, it says it is created, but then nothing shows under the codes?
  16. I have been trying to clone our e-commence website over to a new domain which I have been able to do. when CubeCart gives me the new admin login URL when I go to this I get the 404 page can not be found error. Can anyone please help with this? Many thanks
  17. Hi All, This question will definately show my lack of knowledge about HTML, Smarty Template system and also cubecart, but anyway here goes. I keep running into varibles in the HTML/PHP code that looks something like this "$NAVIGATION_TREE", "$CATEGORIES", "$LANG.navigation.saleitems" etc. these varibles obviously have some code in them but I don't know where I can find this code. I'm very confused about where these are setup or am I missing something altogether. Can please somebody help me thankyou Best Regards, Peterp
  18. Hi - I have been looking for a way (or the files) to disable and remove the 'Mailing List' subscription box, text and button from the home page of the Kurouto template. Any advise gratefully received. James CC 6.1.12
  19. Hi Guys, I've got a 6.1.10 web site, I'm trying to make the width of the navigational bar (menu) 100% screen width like the Footer is, however all the things I've tried has made the entire web site 100% screen width. Some advice please, I'm using the Foundation template.
  20. Hi All, What I'm trying to achieve is the display of a mini basket similar to the way the foundation skin displays it. I'm currently using eTrend skin and all it does when the customer buys a product is to add it to the basket and if you then click on the view basket button you are taken to the order display screen. What I would like to be able to do is whenever the customer buys a product then the mini basket is displayed for a short time and then go back to selecting another product to buy. Within this displayed mini basket is the option to either view the basket or proceed to t
  21. Hello, What is the best Search Engine Settings ...?
  22. I have read all feedbacks on our inability to change the order status, from "pending" to "Processing". Currently i am still facing the same problem till now after trying to amend all the suggested code. What is actually the reason and how to rectify it.
  23. On a fresh install, I cloned the Foundation skin as per instructions: https://support.cubecart.com/Knowledgebase/Article/View/202/46/how-do-i-create-a-custom-skin-or-template But when I switch to the cloned skin, I get the following error: - Unable to load template 'file:templates/content.homepage.php' That file does exist in the skin folder. *************************************************************************reply merged**** Never mind. Problem solved. I had a typo that I overlooked, in the config file. The one and only WayneSallee :-)
  24. Hi All, I have a situation that I'm not sure how to fix as far as decimal places are concerned in the unit price. I have a quantity special price which includes GST tax and what seems to be happening is that cubecart calculates what the GST tax is and subtracts this from the original qty pricing price, in this calculation 4 decimal places are used and that is fine however what it then does is displays an round up price to 2 decimal places and uses the rounded up price in calculating the line extension which will give the incorrect extension. For example: Unit price = $3.44
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