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  1. (I have also posted this in the Shipping Support Forum but perhaps this is a better place for it...) We are getting ready to upgrade our version 4 Cubecart to V6 and have set up a test V6 store. We want to use the Create Order option in the V6 Admin Panel to enter orders on behalf of customers who phone and/or email our client with orders. We would like the following fields to be auto-populated as we enter the customer and product details: 1. Address/Zip Code 2. Shipping Method (drop-down list if there is more than one option) We would also need the Shipping and Tax to be calculated when the Inventory details are added. At present this does not happen. Is there something we’ve missed in the set-up process or it this not currently in the Cubecart V6 spec? If it’s the latter, does anyone have any mods to enable it? CubeCart Version 6.0.4 PHP Version 5.4.40 MySQL Version 5.5.42-37.1-log
  2. I cannot edit the site documents in the admin panel of my new CCV6 store. "CCV6 ckeditor javascript error "TypeError: m.lang.contextmenu is undefined" ckeditor will not load; the above javascript error is displayed in Firebug when I select the "edit" icon against any of the site documents in my Admin ->File Manager->Documents menu. CubeCart Version 6.0.2 PHP Version 5.4.39 MySQL Version 5.5.42-37.1-log Browser user-agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 - although I have also tried it in Chrome 41.0.2272.89 m and IE 11.0.9600 with the same result. Server Software Apache
  3. I have a lot of images to upload. So, I have FTP'd a group to the images>source folder. They were all uploaded and all the permissions are 755 as the rest of the images are. When I go into my admin and add/edit the product, the newly uploaded images are NOT present. They are jpg files just like the others. If I upload them through the file manager, the images work just fine.... I have cleared all my admin cache, and still nothing is showing up. I am not sure what else to do? CC5
  4. Hi Why is the category menu (top horizontal dynamic one) disappears when you are in the basket or checkout pages ? It then finally re-appears at the end of processing an order. It does not make sense and from a customer's point of view, it is off putting. It looks like we are being transferred to another site thus risk of losing the customer's trust at this stage and the resulting sales. Thanks Sandrine
  5. When I upgraded from v5 to v6 I've lost part of the skin template on my site and I'm not sure why.. It's the only thing I've seen thus far that isn't working so I'm confused as to why it's not working anymore.. Below is the script I was/am using. However the links are not even showing on the site anymore, it's not even in the script and from what I'm seeing it's pulling from a different file than the previous one? Any help could be great! <<< ----- main.php file ----- >>> <div class="u3"> <b> <font face="Open Sans Condensed" size="4">Additional Links </b></font><hr> {if !$CONFIG.disable_mobile_skin} <font color="#FFFFFF">&bull;&nbsp;</font><a href="https://tundravalley.com/index.php?_a=document&doc_id=3">Terms & Conditions</a><br /> <font color="#FFFFFF">&bull;&nbsp;</font><a href="https://tundravalley.com/index.php?_a=document&doc_id=4">Privacy Statement</a><br /> <font color="#FFFFFF">&bull;&nbsp;</font><a href="https://tundravalley.com/index.php?_a=document&doc_id=12">Tundra Valley Careers</a><br /> <font color="#FFFFFF">&bull;&nbsp;</font><a href="https://tundravalley.com/index.php?_a=contact">Contact Us</a><br /> {/if} </div>
  6. I'm trying to reinstall 5.2 on my webserver, however when I go to the setup link and start the install, it stalls out at 20%.. Is there a way to fix this? Is it maybe a bad download? Any advice would be appreciated! Thank you! Nevermind.... I'm just being incredibly stupid >.> I figured it out..
  7. Currently using Cubecart 6.0.2, started with 6.0.0 right when it was released. I had a customer email me yesterday stating that the address information on his order was from a completely different customer. A bit of investigation showed that yes, this customer did create an account with his own information, but for some reason Cubecart pulled the address information from a completely different previously registered customer to populate the default address fields. Fortunately he caught it and brought it go my attention before I shipped his order. In looking back in the customer list, I see that many (but not all) of my customers seem to have default address pulled from previously registered customers. You can see the problem this presents, even if the customer catches it before placing an order. The software was updated from 6.0.0 to 6.0.2 right back when 6.0.2 was first released and didn't receive any indications there were problems. I'm fairly certain that the database schema was upgraded. Just to be sure, I downloaded 6.0.2 again and tried to reinstall it, but the system said I was already at the latest version and wouldn't let me proceed. I do see an error in the logs which is probably related, as it seems to be thrown for the customers who have this issue. A redacted sample is: File: [user.class.php] Line: [365] "INSERT INTO `cube_CubeCart_customer` (`title`,`first_name`,`last_name`,`email`,`phone`,`mobile`,`password`,`new_password`,`ip_address`,`registered`,`type`) VALUES ([REDACTED]);" - Duplicate entry '[REDACTED]' for key 'email' Orders also seem to be attributed to the wrong customers, which is also quite problematic. Obviously, this is disturbing to my customers, so any help I can get in resolving this quickly would be greatly appreciated, thanks.
  8. I was checking in stats and noticed that I have two robot.txt folders. how do I get rid of one. they are marked /robots.txt and //robots.txt . I am using 5.2.14
  9. Can i report a bug here ? The address book does not work,it will not save any data at all Problem is also present in CC6 demo at https://demo.cubecart.com/cc6/index.php?_a=addressbook&action=add (after you register/login,goto address book page)
  10. I am trying to use the card capture but it wont show the credit card details anywhere. where do I find them at? I am using 5.2.14
  11. Hi, I get the following error messages in my error log. Anyone who know if it's something that need to be taken care of? I sometimes get an "Internal Server Error" on my admin page. [Mon Mar 23 22:30:54 2015] [error] [client] PHP Warning: Invalid argument supplied for foreach() in /www/mysite/admin/sources/products.index.inc.php on line 1077, referer: http://www.mysite.com/admin.php?_g=products&sort%5Bupdated%5D=DESC&cat_id=135&action=edit&product_id=991 [Mon Mar 23 22:31:06 2015] [error] [client] PHP Warning: Invalid argument supplied for foreach() in /www/mysite/admin/sources/products.index.inc.php on line 342, referer: http://www.mysite.com/admin.php?_g=products&sort%5Bupdated%5D=DESC&cat_id=135&action=edit&product_id=991 [Mon Mar 23 22:34:04 2015] [error] [client] PHP Notice: GD::gdLoadFile - Unknown file type in /www/mysite/classes/gd.class.php on line 75, referer: http://www.mysite.com/admin.php?_g=categories&parent=111&action=edit&cat_id=200 [Mon Mar 23 22:35:49 2015] [error] [client] PHP Warning: Invalid argument supplied for foreach() in /www/mysite/classes/ajax.class.php on line 163, referer: http://www.mysite.com/admin.php?_g=categories&parent=111&action=edit&cat_id=200 [Mon Mar 23 22:36:29 2015] [error] [client] PHP Warning: Invalid argument supplied for foreach() in /www/mysite/admin/sources/categories.index.inc.php on line 19, referer: http://www.mysite.com/admin.php?_g=categories&parent=111&action=edit&cat_id=200 [Mon Mar 23 23:18:10 2015] [error] [client] PHP Warning: Invalid argument supplied for foreach() in /www/mysite/admin/sources/products.index.inc.php on line 1059, referer: http://www.mysite.com/admin.php?_g=products [Mon Mar 23 23:18:10 2015] [error] [client] PHP Warning: implode() [<a href='http://docs.php.net/manual/en/function.implode.php'>function.implode.php</a>]: Invalid arguments passed in /www/mysite/admin/sources/products.index.inc.php on line 1073, referer: http://www.mysite.com/admin.php?_g=products [Mon Mar 23 23:18:10 2015] [error] [client] PHP Warning: Invalid argument supplied for foreach() in /www/mysite/admin/sources/products.index.inc.php on line 1077, referer: http://www.mysite.com/admin.php?_g=products [Mon Mar 23 23:18:12 2015] [error] [client] PHP Notice: GD::gdLoadFile - Unknown file type in /www/mysite/classes/gd.class.php on line 75, referer: http://www.mysite.com/admin.php?_g=products&action=add [Mon Mar 23 23:18:14 2015] [error] [client] PHP Warning: Invalid argument supplied for foreach() in /www/mysite/admin/sources/products.index.inc.php on line 1059, referer: http://www.mysite.com/admin.php?_g=products&action=add [Mon Mar 23 23:18:14 2015] [error] [client] PHP Warning: implode() [<a href='http://docs.php.net/manual/en/function.implode.php'>function.implode.php</a>]: Invalid arguments passed in /www/mysite/admin/sources/products.index.inc.php on line 1073, referer: http://www.mysite.com/admin.php?_g=products&action=add [Mon Mar 23 23:18:14 2015] [error] [client] PHP Warning: Invalid argument supplied for foreach() in /www/mysite/admin/sources/products.index.inc.php on line 1077, referer: http://www.mysite.com/admin.php?_g=products&action=add [Tue Mar 24 00:07:07 2015] [error] [client] PHP Notice: GD::gdLoadFile - Unknown file type in /www/mysite/classes/gd.class.php on line 75 [Tue Mar 24 00:08:27 2015] [error] [client] PHP Warning: Invalid argument supplied for foreach() in /www/mysite/classes/cubecart.class.php on line 1691, referer: http://mysite.com//index.php?_a=category&cat_id=125&page=1 [Tue Mar 24 00:08:27 2015] [error] [client] PHP Warning: ksort() expects parameter 1 to be array, null given in /www/mysite/classes/cubecart.class.php on line 1718, referer: http://mysite.com//index.php?_a=category&cat_id=125&page=1
  12. Hello, has anyone ever received this error message and or how to fix. I've checked the shipping weights and everything appears to be fine. This is also a city in within the US. Any help is greatly appreciated. The following errors were detected: Unfortunately there are no suitable shipping methods available for your order. This may be because the total weight of your order is too high or we cannot ship to your country. Please contact a member of our staff for any further inquiries.
  13. So I updated to 6.0.2 and now in my dashboard I see over lapping text. See attached. I don't think I can fix this - or maybe I can. Maybe its my PC - if its my PC then so be it - but figured i'd bring it up.
  14. Hi all, My employer has tasked me with embedding a product demo video on a product page. I've had no trouble using the YouTube video however he has decided he wants the original file embedded to remove any association with YouTube. The code I used for the YouTube version worked fine. This was: <p> <iframe allowfullscreen="" frameborder="0" height="214" src="https://www.youtube.com/embed/LbAYBlrFhjI?feature=player_detailpage" width="380"></iframe> </p> I attempted altering the "src" to the files location on our server: https://www.leegodbold.com/public_html/video/kitsoundsonar.mp4 and https://www.leegodbold.com/public_html/video/kitsoundsonar.ogv However I get several error messages telling me that the sites security certificate is not valid, please contact the webmaster etc etc. Is there another way to embed the video? A way which I wouldn't have to deal with the security certificate and such other business. Any advice, positive or negative, would be really appreciated. I'm totally stumped as it stands as I'm not yet a pro with html. Thanks very much! George B
  15. I am having a major issue here with using the Authorize.net plugin. I recently upgraded our install from a CC4 to the latest CC6 install. I followed the instructions listed on the web site for the upgrade and everything went off without a hitch. I then proceeded to reinstall any new plugins that we used in version 4 (All in One shipping and Authorize.net). Again, both installed just fine and I thought I was good to go. I configured authorize.net with the proper information (API key and Tran Key) and chose for the plugin to authorize and capture the transaction. I also chose AIM as the method of processing so that the customer stayed on the page. We have an SSL on this site as well in case the plugin requires it. The problem comes in when I try to run through some testing of the Authorize.net payment. When you enter in your shipping and billing information along with the credit card details and click 'Make Payment' the page will simply post and then basically reload itself. There isn't a response code/reason given at the top if it failed or even submitted for that matter. This process simply looks like it reposted to itself just like you were there for the first time. If anyone can help and is interested then I can set you up with a dummy order and you can put in a dummy credit card number and see. the typical visa one 4111.... is the one I use. I have even tried with a real credit card and got the same result; the page simply just didn't post to authorize.net. I would be happy at this point with getting a response back stating an bad credit card number, or anything that states it went to Authorize.net In regards to troubleshooting, I have looked over at Authorize.net to see if the transaction even attempted to post. Nothing in regards to even an attempted transaction has been recorded on Authorize.net's merchant area. I made sure that all of the read/receipts variations were listed under my account to allow this post to happen. I made sure that all the settings were exactly what we had before in CC4. I had the authorize.net plugin before on this older version of CC and it worked no problem with AIM support. I am sure I am leaving something out on my troubleshooting but I have tried several solutions to no avail. I have tried uninstalling the plugin and reinstalling it. I tried going down to version 1.1.0 instead of the 1.1.1 and had no success. I also have tried clearing my site cache in the maintenance section and that didn't do anything. If anyone has any input that would be greatly appreciated. I can answer any followup questions one might have as well on this. I apologize if I left something out of this post.
  16. I just realized the shipping module is now rounding up our handling charge to the nearest dollar. Good for us, but not fair to customers.
  17. I'm not sure if anyone else is having this issue but: 1. I cannot use my own product codes. It forces an auto generated code no matter how many times I click the radio button on and off... 2. The Documents link under file manager will not take me to the documents section. Instead it just reloads the current page or tab. I have to click the images link and type "documents" after the g= So far I have not seen any other issues as of yet. I upgraded to 6.0.0b7 from the last version of 5 using Softaculous.
  18. There's some kind of change in Admin Styles that is crowding the checkbox on the Maintenance Rebuild tab for me. Going back to v6.0.b6 just for the styles folder fixed it. Is this a bug, or something to do with my install???
  19. I thought this was one of the logic flaws Foundation was supposed to fix. I've tried to find the file with the Payment Method choice code in it, with no luck. We only have one Gateway. As is, customer cannot check out without checking the payment method.
  20. I saved all the edits I've made to v6 and Foundation, but I've discovered a problem with Add to Cart. Thinking it was something I had edited, I forced a restore back to virgin v6.0.0b6. The issues still exist. 1) It may have been there all along, as I had been testing Add to Cart with the first item in Latest Products. Adding the FIRST item works. The problem comes if I try to FIRST buy an item further down the page FROM the homepage (NOT from the full page for that item). The FIRST item on the page is added to the basket, regardless of which item I was trying to buy. Thinking the first product listing was corrupted in some way, I disabled it, but then the new First item shows up in the basket every time. I've tried different browsers, rebooted the computer, emptied the Save Cart in cpanel, deleted the cache - even though cache is disabled. Nothing fixes it. 2) Trying to Add to Cart from a Category page, without clicking to get the full information, causes a 403. 3) Trying to Sort causes a 403. I've temporarily disabled the offending Add to Cart buttons and added the More Info button - will change back when help is available. At least with the offending buttons disabled we might get a sale!
  21. Everytime I go to my site I get pushed to the login screen. Without fail, even with direct links to other pages. I'm assuming this is a cookie that remembers my login and wants me to just sign in. It's annoying. How do I disable this feature? Thanks
  22. v6.0.b6 checked sequential Had a very strange order showing correct order# 1717 - notice from PP that it was paid for via PayPal, but Order did not show what item had been purchased. I did NOT get an email notice of order - showed Pending for me. Transaction log shows successful PayPal payment - everything looked normal EXCEPT for Order Number - 150224-153312-7293. I'm assuming that would have been the standard order number if I had not checked the sequential box. Thank goodness cpanel DID show all the correct order info, and I was able to add the Inventory tab info to the order.
  23. I'm having an issue with the built in tax module. I'm placing the State tax rate at .029 for Colorado. When I get to check out, it shows 3% (think it should show 2.9% like it's supposed to but whatever) but it's charging it at .0003%. So a $100 total is showing up at 3 cents tax not 3 dollars. I've deleted the rule and replaced it and I'm still getting the same result. How do I correct this?
  24. Hello, I was running CC 5.2.15 (just upgraded to 5.2.16 today) and noticed a problem recently I think may be a hack. So, I noticed the problem when receive emails from the store after an order confirmation, so for example here is an order email I received (I edited identifying information about the customers) NOTE PLEASE DON"T CLICK ON ANY OF THESE LINKS SINCE I DON"T KNOW IF THEY ARE SAFE A HACKER MAY HAVE PUT THEM IN xxxxxx just placed order number 150217-134808-9488 on 17 Feb 2015, 13:48. This order can be managed online by following the link below. https://hyper-vpn.com/admin.php?_g=orders&action=edit&order_id=150217-134808-9488 Billing address: Email: xxxxxx Shipping address: Item Quantity Cost order 1 €30.00 Shipping: (Flat_Rate: Air Mail Delivery (1-3 days)) €34.00 Discount: €0.00 Subtotal: €300.00 Order Total: €64.00 Kind regards, Your Shop Staff https://hyper-vpn.com Notice, the top of my store logo in the beginning of the message, it was hyperlinking to "https://hyper-vpn.com" Also, if you notice both other links in the message, "order can be manages at online..." and "Kind regards, ...." there are links for https://hyper-vpn.com Now, the "https://hyper-vpn.com" is not our website at all, have never heard of it either. All other previous store emails were normal (giving our real shop URL). So, something has edited our system just recently so that the emails being sent out are replacing our store URL's with other URL's that I have never heard of. Also, I just heard from a customer today that they received a notification with links to a separate address of a site "https://www.englandinn.com/index.php?_a=product&product_id=5" So, something is changing this. Has anyone heard of this before? I am not sure if it is a Cubecart vulnerability, or its from my webhosting providor issues? I upgraded to 5.2.16 just now, does anything think this will solve the problem? Please let me know any input, thanks!
  25. Hi All, Can anyone please help me to sort out this payment processing issue which I am suffering with the card save payment gateway. My shopping cart has been plugged with the card save payment gateway for the moment.Once I have been redirected to the card save gateway payment page I getting the following error. “This transaction cannot be processed. It was rejected because the passed transaction date/time has expired. Please press “Back†in your browser and resubmit the transaction.†Any help please ? Regards, Ruchira.
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