Search the Community

We have two 6.0.5 stores. Choosing a different currency works on one, but on the other I get a 404. On comparing the database tables, I see that the one that works has a string of numbers for the currency name - e.g. JPY is 4a6170616e6573652079656e On the store that does NOT work, I have written out names - e.g. Japanese Yen. The Admin pages look alike. It should be easy enough to copy over the correct table, but has anyone else experienced such issues with upgrade? Not sure if this happened on 6.0.5 upgrade or not.

If you are on SSL, would you please take a look at the SSL tab of Store Settings. Does your store url show as http or https? I know I had big problems with Google crawling right after I changed to Forced all to SSL UNTIL I changed the store url on that tab to https:// Now on 6.0.5, it will not save the https on that tab for me. Sure enough, my sitemaps have been pumping out http addresses. This is new to 6.0.5. I decoded the config file, changed it to https there, and saved the new encoded version back. All seems to be OK now. The sitemap now returns https url's. You helped me make changes to my export, as well as sitemap code. So this may just be a problem for me.

I have a CC5 store with lots of options per product. Line 149 of admin/skins/templates/orders.index.php just has the variable {$product.options} which produces a linear list which is very difficult to read when there are lots of options (see screen grab). Please could someone let me know where {$product.options} is created and if it's possible to amend the code to add <br /> tags at the end of each option. Many thanks...

Hello, I'm having a similar problem after upgrading version v5 to v6.0.5. I have received the following when trying to access my homepage: Warning: mysqli::mysqli(): (28000/1045): Access denied for user 'XXXXX'@'localhost' (using password: YES) in /home/XXXXX/public_html/classes/db/mysqli.class.php on line 30Warning: mysqli_options(): Couldn't fetch mysqli in /home/XXXXX/public_html/classes/db/mysqli.class.php on line 32Fatal error: Access denied for user 'XXXXX'@'localhost' (using password: YES) in /home/XXXXX/public_html/classes/db/mysqli.class.php on line 35 --- My index.php file appears to be fine: <?php /** * CubeCart v6 * ======================================== * CubeCart is a registered trade mark of CubeCart Limited * Copyright CubeCart Limited 2015. All rights reserved. * UK Private Limited Company No. 5323904 * ======================================== * Web: http://www.cubecart.com * Email: [email protected] * License: GPL-3.0 https://www.gnu.org/licenses/quick-guide-gplv3.html */ require dirname(__FILE__).DIRECTORY_SEPARATOR.'ini.inc.php'; define('CC_IN_ADMIN', false); header('X-Frame-Options: SAME-ORIGIN'); // do not allow iframes global $config_default; include CC_ROOT_DIR.CC_DS.'controllers'.CC_DS.'controller.index.inc.php'; $GLOBALS['smarty']->display('templates/'.$global_template_file); ---- Any thoughts? Any help would be appreciated! Many thanks.

GItHub version from 05/29/15 I have an error message bubble (Please fill out this field) showing up at the top of the page (NOT near the form at all) when I try to click the Checkout button. By filling just one field at a time between checkout clicks, I can tell the problem is below the zip code. This has the new "nosubmit" line of code in it for countries, but taking it out does not make the checkout work, so I put it back. I only have one gateway. It used to show, but now it is not showing at all. I suspect that is the issue. Has anything changed since 6.0.4 was released that could be my issue? How can I trouble shoot this error message?

Hello, I have installed a simple 'Free Shipping' extension for Australia, but want to add 'Paid for shipping' for countries. Is this do-able? Can I run 2 shipping extensions in CC6. Thanks all!

Installed CC6, I am already familiar with version 4 and 5 I'm having an issue with store not sending out email when a purchase is made, I've checked with my provider Fasthosts, they have confirm port 25 is not blocked plus I have another installation on the same server running ver 4 OK. I tried switching to SMTP setting using a functional SMTP server, but when I do a test I get the following error SMTP -> ERROR: Failed to connect to server: Connection timed out (110) SMTP connect() failed. I then resulted to Gmail's SMTP,on port 25 & 465 that still fails Help what I'm I doing wrong

I had hoped I could set the Recaptcha as on, but put the active {include file='templates/content.recaptcha.php'} only on the Review page. But when I do that the other pages that have the commented out recaptcha file link still throw a verification error message. Is this something that can be fixed? Is it a bug?

I just wane add this post for anyone who's been struggling with the same problem as i have, this appeared to have been the solution after i figured out this only happened when i add the paypal module When you add paypal express you have to enable your desired country's in allowed zones, if its not listed you'll be blocked from the admin panel and any country who is not in the allowed zone list won't be able to add a product to the cart or purchase it. It's easy to just scroll over it and mislook it

Hi All, Cheers in advance for anyone who picks up on this. I appear to be having a clash between the 'customers who also bought section' at the bottom of the products page and the Facebook comment feed. On any page where there are product recommendations 'customers who also bought section' it displays neither recommendations nor the Facebook feed. It simply displays the number 2 (see showing2.png). The Facebook feed works fine on any page without product recommendations (see showing feed.png). Its a fresh upgrade from v5 so I am using a very nearly stock foundation skin, with no changes to the content.product tpl file itself. The Facebook plugin is from the extensions market installed with a token. LAMP / PHP Version 5.4.40 / mysql 5.5.41

So I installed Cubecart V6 and it was working swimmingly. I decided to add a plugin which required my dbpassword. I went in and manually changed my DBpassword through The Control Panel on my host Hostmonster's site. I then went into global.inc.php and made sure the values matched. I was immediately met with this error on all pages of the store. Warning: mysqli::mysqli() [mysqli.mysqli]: (28000/1045): Access denied for user 'XXXX'@'XXXXX' (using password: YES) in /home7/westsale/public_html/shop/classes/db/mysqli.class.php on line 30Fatal error: Access denied for user 'XXXXX'@'XXXXX' (using password: YES) in /home7/westsale/public_html/shop/classes/db/mysqli.class.php on line 32 The XXX's use to be my hostname and dbusername both written out in full. I have found a couple topics on this exact issue, but most dead-end or solutions are not posted within the discussion. It seems as though me manually changing the pass is the main culprit but I don't have the knowledge to track down and figure out why the site would then act this way.

Try this, log in to your admin page. Click on customers, click on any customer that is registered. There is a tab "log in as ........" click this tab. A new tab opens up as the store front with the customer name , they are logged. This will be a great help in adjusting customers orders. Now delete this customer page. return to admin page. go to stats, click on users online. Do you see the customer listed as the administrator? I am sure this will not be an issue, but is does not look right. Any thoughts?

Installed and configured USPS module, got it set to USA but when I place a test order, I get the following: "Unfortunately there are no suitable shipping methods available for your order. This may be because the total weight of your order is too high or we cannot ship to your country. Please contact a member of our staff for any further inquiries." I've attached screengrabs for my configuration. My storefront is http://qm.sfi.org/index.php

Hi there, I am using cubecart version 5.2.16 and have enabled PayPal as the payment processor on cubecart and stopped my cardsave subscription. However when I go on my store I don't get PayPal as the only payment processor. I want PayPal as the only payment processor. Please, can anyone help I am very new to cubecart. Please see the attached screenshot. Thanks so much

Hello, the other day I reported issues with the shopping cart loading and refreshing. A friend tested my shopping cart and reported the following on www.harrisorganicwine.com.au/shop : "Actually there is a basket bug. " Moving between pages using the back button and the basket is not consistent. This can be fixed with asynchronous updates like 'ajax'. It's what I've used here (quepasa) to get the price update as the client types. Also not top of page time displayed from clients computer not from server. These are done without refreshes or reloads. Does the documentation or forums talk about level of Ajax utility on the cart? Any thoughts, fix or comments please?

I have just upgraded and when I try to register a new user, it says I need to agree to the terms which is an option that IS NOT available on the register screen. Please help. Thanks

(I have also posted this in the Shipping Support Forum but perhaps this is a better place for it...) We are getting ready to upgrade our version 4 Cubecart to V6 and have set up a test V6 store. We want to use the Create Order option in the V6 Admin Panel to enter orders on behalf of customers who phone and/or email our client with orders. We would like the following fields to be auto-populated as we enter the customer and product details: 1. Address/Zip Code 2. Shipping Method (drop-down list if there is more than one option) We would also need the Shipping and Tax to be calculated when the Inventory details are added. At present this does not happen. Is there something we’ve missed in the set-up process or it this not currently in the Cubecart V6 spec? If it’s the latter, does anyone have any mods to enable it? CubeCart Version 6.0.4 PHP Version 5.4.40 MySQL Version 5.5.42-37.1-log

It looks like the Advance Search page is there i Foundation, based on content.search.php - but what is the url for it? I'd like to add the link to it. Also, I have a stray link on the Search Results page that I cannot for the life of me find the source of. There is a link to our Security-Privacy page there, right above the Sort By choices that I need to get rid of.

I have a lot of images to upload. So, I have FTP'd a group to the images>source folder. They were all uploaded and all the permissions are 755 as the rest of the images are. When I go into my admin and add/edit the product, the newly uploaded images are NOT present. They are jpg files just like the others. If I upload them through the file manager, the images work just fine.... I have cleared all my admin cache, and still nothing is showing up. I am not sure what else to do? CC5

Hi, Cubecart V6.0.2 There appears to be a bug in the product display price (id="ptp") when using negative values for product options. The final price is calculated correctly at the cart but the option value is added to the display price rather than subtracted. For example; if I have a product with a price of £10 and I then create a dropdown list of size options with the smallest sizes having a product option value of negative £2 and the largest sizes having a product option value of £2, BOTH will be displayed as £12 rather than £8 when selecting the smaller option and £12 for the large. I hope I've explained it clearly enough. Any help or advice would be much appreciated. T

When I upgraded from v5 to v6 I've lost part of the skin template on my site and I'm not sure why.. It's the only thing I've seen thus far that isn't working so I'm confused as to why it's not working anymore.. Below is the script I was/am using. However the links are not even showing on the site anymore, it's not even in the script and from what I'm seeing it's pulling from a different file than the previous one? Any help could be great! <<< ----- main.php file ----- >>> <div class="u3"> <b> <font face="Open Sans Condensed" size="4">Additional Links </b></font><hr> {if !$CONFIG.disable_mobile_skin} <font color="#FFFFFF">&bull;&nbsp;</font><a href="https://tundravalley.com/index.php?_a=document&doc_id=3">Terms & Conditions</a><br /> <font color="#FFFFFF">&bull;&nbsp;</font><a href="https://tundravalley.com/index.php?_a=document&doc_id=4">Privacy Statement</a><br /> <font color="#FFFFFF">&bull;&nbsp;</font><a href="https://tundravalley.com/index.php?_a=document&doc_id=12">Tundra Valley Careers</a><br /> <font color="#FFFFFF">&bull;&nbsp;</font><a href="https://tundravalley.com/index.php?_a=contact">Contact Us</a><br /> {/if} </div>

Hi Why is the category menu (top horizontal dynamic one) disappears when you are in the basket or checkout pages ? It then finally re-appears at the end of processing an order. It does not make sense and from a customer's point of view, it is off putting. It looks like we are being transferred to another site thus risk of losing the customer's trust at this stage and the resulting sales. Thanks Sandrine

I'm trying to reinstall 5.2 on my webserver, however when I go to the setup link and start the install, it stalls out at 20%.. Is there a way to fix this? Is it maybe a bad download? Any advice would be appreciated! Thank you! Nevermind.... I'm just being incredibly stupid >.> I figured it out..

Currently using Cubecart 6.0.2, started with 6.0.0 right when it was released. I had a customer email me yesterday stating that the address information on his order was from a completely different customer. A bit of investigation showed that yes, this customer did create an account with his own information, but for some reason Cubecart pulled the address information from a completely different previously registered customer to populate the default address fields. Fortunately he caught it and brought it go my attention before I shipped his order. In looking back in the customer list, I see that many (but not all) of my customers seem to have default address pulled from previously registered customers. You can see the problem this presents, even if the customer catches it before placing an order. The software was updated from 6.0.0 to 6.0.2 right back when 6.0.2 was first released and didn't receive any indications there were problems. I'm fairly certain that the database schema was upgraded. Just to be sure, I downloaded 6.0.2 again and tried to reinstall it, but the system said I was already at the latest version and wouldn't let me proceed. I do see an error in the logs which is probably related, as it seems to be thrown for the customers who have this issue. A redacted sample is: File: [user.class.php] Line: [365] "INSERT INTO `cube_CubeCart_customer` (`title`,`first_name`,`last_name`,`email`,`phone`,`mobile`,`password`,`new_password`,`ip_address`,`registered`,`type`) VALUES ([REDACTED]);" - Duplicate entry '[REDACTED]' for key 'email' Orders also seem to be attributed to the wrong customers, which is also quite problematic. Obviously, this is disturbing to my customers, so any help I can get in resolving this quickly would be greatly appreciated, thanks.

Taxes are not being added to my products. I have tried the following: In Taxes: tax class name> "taxname" > Tax Details >Display as "taxname" & "null" >tax rules "taxname" "20%" "Country=Canada, US" "all regions" apply to "goods" status "enabled" On product panel>Pricing: I add "taxname". I have tried switching "tax included" to 0 (off) and 1 (on) but neither one results in tax being added to the product when the customer checks out. I've added tax to the base price in the interim. Checkout: Paypal is the only form of checkout for our store, however the store offers a "checkout using credit card" button. The button does not auto-redirect to paypal so orders sent this way can't be processed (they end up coming up on my panel as "pending" and returning the inexplicable error message "that e-mail has already been registered") I have been e-mailing paypal invoices to customers and confirmed that no gateway other than paypal is selected, but that hasn't worked. Custom No product image image I can't locate the link to put in my own custom, logo-based "no image" box Any help would be very much appreciated. Thanks!