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  1. There is a serious issue with the Register page of Cubecart. If a previous guest customer registers at checkout, all is fine. However, if they instead try to register using the "Register" link at the top of the page, they receive the following error: If they now try to order again as a Guest Customer, they get the following error and are completely unable to place any further orders: If they try to Register again, they receive the same "already being used" error, as above. The only way they can unlock their accounts and actually place any further orders after this has occurred, is to use the Recover Password function. This is a pretty major bug, that could potentially turn away customers. I see also that it has been posted on this forum previously here: '?do=embed' frameborder='0' data-embedContent>> BTW, this store was upgraded from version 3 and is otherwise working perfectly, besides this bug.
  2. Hi, I'm having trouble when changing an order received from 'Pending' to 'Processing' or 'Complete' it yields a blank page and doesn't complete the action. In System Error Log i've received this - [Exception] /var/sites/z/mystore.com/public_html/includes/lib/smarty/sysplugins/smarty_internal_templatecompilerbase.php:22 - Syntax error in template "f0d9f60b8943a75aa73ac9a7d224e22fab4e9b24" on line 22 "brokenlinkimage{DATA.logoURL} the brokenlinkimage being {$DATA.storeName} I have edited my store name. Could anyone tell me what this means please, and how to fix it. Thanks
  3. We had a recent situation where someone living in our state had an item delivered to another state. On checking the Sales Report for this month, I see that it showed the State as being Alabama, when it should have shown Arkansas for tax purposes. I changed reports.index.php from <td>{$data.state}</td> to <td>{$data.state_d}</td>. The report appears to be correct now for our needs. This is important for someone like us, where sales tax is figured on the delivery state, in that we need an accurate tax record. It looks like this is a bug. But I think my change needs to be more elegant, based on tax on billing or on delivery state. Any thoughts on this?
  4. Hi, I've just installed CC v5.2.16 and it seemed to be working fine. But....when I try to update the Settings>store settings (General, Logo, Offline etc) it accepts the data and saves it, but nothing changes on the storefont. The only thing that seems to be working in the Settings>store settings is the Layout skin setting, which changes on command. Any help would be appreciated as at the moment i'm still showing as the default "Prescott Pharmaceuticals" with the not so catchy 'Your Logo' as my logo! Thanks
  5. Hi, I am wondering if it's possible when using the shipping by weight option in the module settings to have 3 option names?? If so where do you go to change this and how so?? I am pretty new to cube cart and about to put the site live so this is one final job i need to do before that can happen. Thanks in advance!!
  6. Restored 5.12 Cubecart to server. Previously turned on shipping modules are working correctly and can be viewed for editing. However, if I attempt to use a shipping module that was previously off, when launched, it presents only a blank white page. Here's the error log: [29-Dec-2014 16:48:19 UTC] PHP Warning: in_array() expects parameter 2 to be array, null given in /home/XXSITEXX/public_html/pizzanow/admin/sources/products.index.inc.php on line 367 If I do activate a previously "off" shipping module, it will work (in its default setting) and show up in the store for checkout. But obviously I cannot edit the module properties, since the admin page is blank.
  7. Working on the project where an AJAX query is made to CubeCart. I'm not skilled enough to figure out the jQuery. Here's what I have so far. Do not assume any of it is syntactically correct:: if ($('div#stock_level_check').exists()) { // A place to put ajax return? This skin modified! var indicator = $('form.addForm input[name="check_stock"]'); // a new button on the form var selectors = $('form.addForm label.return select'); // collection of option selectors selectors.each(function() { // check if any selector is not selected and if so... if($(this).option.value == '') do not do ajax; var ois = selectors.serialize(); // otherwise, contains assign_ids $.ajax({ url: action + '_g=rm&type=plugins&module=ajaxoptions&cmd=call', type: 'POST', cache: false, data: ois, complete: function(returned) { if (returned.responseText) { // stock level indicator.val().replaceWith(returned.responseText); // for button[name="check_stock"] replace class="button_white" with "button_green" } else { // out of stock or no stock indicator.val().replaceWith("Sorry"); // for button[name="check_stock"] replace class="button_white" with "button_red" } } }); }); };
  8. Hi, Currently exploring CC5 with the Crosshatch skin and noticed an issue with the URL writing of the categories, as such: - cat 1 - > URL witing is fine, ie domain name/cat 1 - sub category 1 - > URL is wrong it should be domain name/cat 1/sub cat 1 but instead you get URL domain name/sub cat 1 - sub sub category 1 -> URL is fine ie domain name/cat 1/sub cat 1/sub sub cat 1 So it is happening only with the 1st sub cat level, 2 levels of sub cat and the URL is correct. I also went on a live store of a business using Crosshatch and noticed that they had the same issue. As I am most likely to use this skin, do you know how it can be corrected ? Thank you. Sandrine
  9. Using CCV5.2.16 I enabled my Canada Post Shipping Module and tested purchasing a product. I had not filled in any address at all, this is what came up when I clicked on "View Basket" This is what I got: Here is how I have my Canada Post Module Set: I went into the debugging with my IP and this is all the info that came up. I of course have no idea how to find my issue. PHP: No Errors or Warnings GET: '_g' => 'settings' SESSION: '__client' => 'ip_address' => '206.132.54.69' 'useragent' => 'Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.99 Safari/537.36' 'session_start' => 1421939168 'session_last' => 1421939168 'currency' => 'CAD' 'admin_id' => '1' 'language' => 'en-US' '__system' => 'token' => '89991f5d3e78d0fff88cb46b71ec304a' '__admin_data' => 'admin_id' => '1' 'customer_id' => '' 'status' => '1' 'name' => 'Jill Morgan' 'username' => 'admin' 'new_password' => '1' 'email' => '[email protected]' 'verify' => '' 'logins' => '30' 'super_user' => '1' 'notes' => '' 'failLevel' => '0' 'blockTime' => '0' 'lastTime' => '1421937275' 'browser' => 'Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.99 Safari/537.36' 'ip_address' => '206.132.54.69' 'language' => 'en-GB' 'dashboard_notes' => '' 'order_notify' => '1' '__admin' => 'user_language' => 'en-GB' '__recaptcha' => 'error' => NULL 'confirmed' => false '__basket' => 'contents' => '8f7f87eb80c1ad883662c618a9dae999' => 'id' => 28 'quantity' => 1 'digital' => '0' 'options' => '7' => '-38' '3' => '0' => '45' '2' => '0' => '785222' '4' => '-27' 'options_identifier' => '' 'option_line_price' => 0 'total_price_each' => '20.99' 'description' => ' The advantage of embroidered collars over tags and chips is threefold: the precious information cannot get lost, there is no wait time for scanning and last but not least, they make a great fashion statement! How to order: ' 'name' => '5/8" Teal Polka Dot Collar' 'product_code' => '5/8NOIAU59' 'product_weight' => 0.5 'tax_each' => false 'weight' => '0.500' 'discount' => '0.00' 'subtotal' => '20.99' 'total_tax' => '0.00' 'total' => '20.99' 'delivery_address' => 'user_defined' => false 'postcode' => 'K9V4R1' 'country' => '124' 'country_iso' => 'CA' 'country_iso3' => 'CAN' 'state_id' => '74' 'state' => 'Ontario' 'state_abbrev' => 'ON' 'billing_address' => 'user_defined' => false 'postcode' => 'K9V4R1' 'country' => '124' 'country_iso' => 'CA' 'country_iso3' => 'CAN' 'state_id' => '74' 'state' => 'Ontario' 'state_abbrev' => 'ON' 'shipping_hash' => 'a2072c8a50f1127f73a55a6b5f574da7' 'order_taxes' => false COOKIE: 'PHPSESSID' => 'qfi05tdfibmk49dki6i9ns1e57' MySQLi Queries (13): [1] SELECT SQL_CALC_FOUND_ROWS * FROM `pbf_CubeCart_sessions` WHERE pbf_CubeCart_sessions.session_id = 'qfi05tdfibmk49dki6i9ns1e57' LIMIT 1; -- (0.00131893157959 sec) [2] SELECT FOUND_ROWS() as Count; -- (0.000602006912231 sec) [3] SELECT * FROM `pbf_CubeCart_lang_strings` WHERE pbf_CubeCart_lang_strings.language = 'en-GB' ; -- (0.000290155410767 sec) [CACHED] [4] SELECT * FROM `pbf_CubeCart_hooks` WHERE pbf_CubeCart_hooks.enabled = '1' ORDER BY priority ASC ; -- (0.000717163085938 sec) [CACHED] [5] SELECT `php_code`, `unique_id`, `description`, `hook_trigger` FROM `pbf_CubeCart_code_snippet` WHERE pbf_CubeCart_code_snippet.enabled = '1' ORDER BY `priority` ASC ; -- (0.000402927398682 sec) [CACHED] [6] SELECT `cat_id`, `cat_name`, `cat_parent_id` FROM `pbf_CubeCart_category` ORDER BY `cat_id` DESC ; -- (0.00113797187805 sec) [CACHED] [7] SELECT `cat_id`, `cat_name` FROM `pbf_CubeCart_category_language` WHERE pbf_CubeCart_category_language.language = 'en-US' ; -- (0.00043511390686 sec) [CACHED] [8] SELECT * FROM `pbf_CubeCart_permissions` WHERE pbf_CubeCart_permissions.admin_id = '1' ; -- (0.000427007675171 sec) [CACHED] [9] SELECT * FROM `pbf_CubeCart_logo` ; -- (0.00028395652771 sec) [CACHED] [10] SELECT `numcode`, `name` FROM `pbf_CubeCart_geo_country` ; -- (0.00350117683411 sec) [CACHED] [11] SELECT gc.numcode, gz.id, gz.name FROM `pbf_CubeCart_geo_zone` AS `gz` LEFT JOIN `pbf_CubeCart_geo_country` AS `gc` ON gc.id=gz.country_id ORDER BY gc.name, gz.name ASC -- (0.00523114204407 sec) [CACHED] [12] SELECT `name`, `code` FROM `pbf_CubeCart_currency` WHERE pbf_CubeCart_currency.active = '1' ORDER BY `name` ASC ; -- (0.000239849090576 sec) [CACHED] [13] SHOW FULL COLUMNS FROM pbf_CubeCart_inventory -- (0.00329899787903 sec) [CACHED] Errors: No Errors Memory: Peak Usage / Max (%): 12.02MB / 128M (9.39%) Cache (None): Cache is disabled [Clear Cache] Page Load Time: 0.263124 seconds Appreciate any help anyone can offer. To add: I did clear out the basket and do a new purchase to recheck, and this still came up. I also have lots of countries (including Canada and US) in my zones. Jill
  10. I have searched everywhere but can't seem to find an answer to this issue (if there is one). Most of my products have options with price upsells. Is there a way to price the attribute (or the option) before it is added to the product? Currently I have to add the option to the product, then go in and add the price for the particular attribute. I am using the free version (and so far very impressed). Is this available in the paid version, or just not feasible at this time. I am using 5.2.16. Jill jkmorganpets.com/cc
  11. Hey Not sure if any one else has the issue, but if we manually create an order for a customer over the phone, you can not search for that order by name, only the order number ???? 5.2.13 but it has been an issue for many previous versions
  12. Hi, I notice on my CC5 as opposed to CC4, the customer needs to 'enable' the cookies in order for any live chat system to be seen. Is there a way of allowing the live chat to run without the visitor having to click on the cookie notification? Thanks Steve
  13. Hello users, Atention, when you implemented the upgrade 5.2.16, then your .htaccess file be overwrithe, so make a backup or rename your old one first.
  14. [11-Jan-2015 17:36:06 UTC] PHP Warning: Invalid Security Token in /home3/slic535/public_html/classes/sanitize.class.php on line 120 [11-Jan-2015 19:33:17 UTC] PHP Warning: Stored session data did not match DB record. Session aborted as possible session hijack. Old IP Address: '24.145.131.82' New IP Address: '24.145.131.82' Old User Agent: 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10) AppleWebKit/600.1.25 (KHTML, like Gecko) Version/8.0 Safari/600.1.25' New User Agent: 'Mozilla/5.0 (iPhone; CPU iPhone OS 7_0 like Mac OS X) AppleWebKit/537.51.1 (KHTML, like Gecko) Version/7.0 Mobile/11A465 Safari/9537.53' in /home3/slic535/public_html/classes/session.class.php on line 640 [11-Jan-2015 20:28:59 UTC] PHP Warning: Security Warning: Illegal array key "amp;catId" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [11-Jan-2015 16:29:44 America/Chicago] PHP Warning: array_merge() [<a href='http://docs.php.net/manual/en/function.array-merge.php'>function.array-merge.php</a>]: Argument #1 is not an array in /home3/slic535/public_html/classes/cubecart.class.php on line 833 [11-Jan-2015 22:43:22 UTC] PHP Warning: Security Warning: Illegal array key "sort%5Bprice%5D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [11-Jan-2015 22:55:11 UTC] PHP Warning: Security Warning: Illegal array key "sort%5Bprice%5D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [11-Jan-2015 23:33:50 UTC] PHP Warning: Security Warning: Illegal array key "sort%5Bprice%5D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [12-Jan-2015 00:22:23 UTC] PHP Warning: Stored session data did not match DB record. Session aborted as possible session hijack. Old IP Address: '50.143.182.243' New IP Address: '50.143.182.243' Old User Agent: 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_1) AppleWebKit/600.1.25 (KHTML, like Gecko) Version/8.0 Safari/600.1.25' New User Agent: 'Mozilla/5.0 (iPhone; CPU iPhone OS 7_0 like Mac OS X) AppleWebKit/537.51.1 (KHTML, like Gecko) Version/7.0 Mobile/11A465 Safari/9537.53' in /home3/slic535/public_html/classes/session.class.php on line 640 [12-Jan-2015 01:10:03 UTC] PHP Warning: Security Warning: Illegal array key "sort%255Bprice%255D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [12-Jan-2015 02:23:24 UTC] PHP Warning: Stored session data did not match DB record. Session aborted as possible session hijack. Old IP Address: '67.86.3.131' New IP Address: '67.86.3.131' Old User Agent: 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_1) AppleWebKit/600.2.5 (KHTML, like Gecko) Version/8.0.2 Safari/600.2.5' New User Agent: 'Mozilla/5.0 (iPhone; CPU iPhone OS 8_1 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12B410 Safari/600.1.4' in /home3/slic535/public_html/classes/session.class.php on line 640 [12-Jan-2015 07:21:57 UTC] PHP Warning: Security Warning: Illegal array key "sort%5Bprice%5D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [12-Jan-2015 08:41:56 UTC] PHP Warning: Security Warning: Illegal array key "sort%5Bprice%5D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [12-Jan-2015 10:28:27 UTC] PHP Warning: Security Warning: Illegal array key "sort%5Bprice%5D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [12-Jan-2015 12:51:39 UTC] PHP Warning: Security Warning: Illegal array key "sort%5Bprice%5D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [12-Jan-2015 08:06:37 America/Chicago] PHP Warning: Shipping not setup or allow no shipping not enabled in /home3/slic535/public_html/classes/cubecart.class.php on line 1489 [12-Jan-2015 08:06:37 America/Chicago] PHP Warning: Shipping not setup or allow no shipping not enabled in /home3/slic535/public_html/classes/cubecart.class.php on line 1489 [12-Jan-2015 14:39:50 UTC] PHP Warning: Security Warning: Illegal array key "sort%5Bprice%5D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [12-Jan-2015 14:49:15 UTC] PHP Warning: Stored session data did not match DB record. Session aborted as possible session hijack. Old IP Address: '24.24.207.6' New IP Address: '24.24.207.6' Old User Agent: 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_1) AppleWebKit/600.2.5 (KHTML, like Gecko) Version/8.0.2 Safari/600.2.5' New User Agent: 'Mozilla/5.0 (iPhone; CPU iPhone OS 8_1 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12B410 Safari/600.1.4' in /home3/slic535/public_html/classes/session.class.php on line 640 [12-Jan-2015 15:48:02 UTC] PHP Warning: Security Warning: Illegal array key "sort%5Bprice%5D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [12-Jan-2015 16:50:56 UTC] PHP Warning: Security Warning: Illegal array key "sort%5Bprice%5D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [12-Jan-2015 20:42:21 UTC] PHP Warning: Security Warning: Illegal array key "sort%5Bprice%5D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [12-Jan-2015 21:13:41 UTC] PHP Warning: Security Warning: Illegal array key "sort%5Bprice%5D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [12-Jan-2015 22:21:33 UTC] PHP Warning: Security Warning: Illegal array key "sort%5Bprice%5D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [12-Jan-2015 22:55:39 UTC] PHP Warning: Security Warning: Illegal array key "sort%5Bprice%5D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [12-Jan-2015 23:35:29 UTC] PHP Warning: Security Warning: Illegal array key "_a%3" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [12-Jan-2015 18:02:41 America/Chicago] PHP Warning: Cannot unset offset in a non-array variable in /home3/slic535/public_html/classes/cart.class.php on line 1058 [13-Jan-2015 00:08:06 UTC] PHP Warning: Invalid Security Token in /home3/slic535/public_html/classes/sanitize.class.php on line 120 [13-Jan-2015 01:36:18 UTC] PHP Warning: Security Warning: Illegal array key "sort%5Bprice%5D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [13-Jan-2015 02:38:39 UTC] PHP Warning: Security Warning: Illegal array key "sort%5Bprice%5D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 [12-Jan-2015 21:07:30 America/Chicago] PHP Warning: Invalid argument supplied for foreach() in /home3/slic535/public_html/classes/order.class.php on line 1108 [13-Jan-2015 03:21:28 UTC] PHP Warning: Stored session data did not match DB record. Session aborted as possible session hijack. Old IP Address: '24.247.4.124' New IP Address: '24.247.4.124' Old User Agent: 'Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.0.4) Gecko/20100101 Firefox/4.0' New User Agent: 'Mozilla/5.0 (Linux; Android 4.4.2; RCT6773W22 Build/KOT49H) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/30.0.0.0 Safari/537.36' in /home3/slic535/public_html/classes/session.class.php on line 640 [13-Jan-2015 03:25:07 UTC] PHP Warning: Security Warning: Illegal array key "sort%5Bname%5D" was detected and was removed. in /home3/slic535/public_html/classes/sanitize.class.php on line 85 I found this in my error logs. I have had some people not being able to order because it 0.00 zeros out everything. could this be the culprit? how do I fix this? or is this a bug? I updated to the newest update 5.2.16
  15. When I try and go to admin.php for the store I have it shows a blank page and I do not know what to do. No errors are being reported.
  16. CubeCart 5.2.16 has been released which overcomes a critical bug in 5.2.15 concerning the display of product options. This bug should not found its way into this release and we apologise sincerely for any inconvenience caused. A full changelog can be found in our v5 GitHub account. Download: CubeCart-5.2.16
  17. Afther the upgrade from CubeCart v 5.2.14 to V 5.2.15 the Option Matrix not work well. When you look on the front, is it only possile to choice the Option matrix row in the underste row in the backend. All other options are not visable. I have restore 5.2.14
  18. Hi, I've just upgraded from 4.3.0 to 5.2.15. When i try and edit any modules e.g. SagePay gateway I just get a blank page with no errors (debugging is on). Has anyone come across this? Thanks, Jon
  19. If you click on the following link: http://www.redroseinvitations.com.au/store/aqua-blue-wedding-invitation-with-ivory-pearl-cluster.html It only shows 1 product attribute per product option, when some product options have up 5 attributes. This has not always been the case as I have had this website version of cubecart for over a year and it has only happened in the last week. As a possibility some of the coding may have been changed as I have having other problems with product options not displaying all together. I had Al from cubecart fix another problem with display issues and in fixing that, this problem has now been created. I have spoken to my website hosting provider and they have told me it has to do with my eCommerce program. This problem occurs on every product I have, where there is more then one option, per product option. If I add a new product with the same scenario I still have the same issue. I have attached files, showing you what I mean. Does anyone have any suggestions, as I am not sure why I havent heard back from Al from over a week ago, the last he said was he is unsure of how to fix it? Thanks.
  20. Hi, When i start the upgrade from the backend from the shop for the upgrade 5.2.14 to 5.2.15 I get the follow Error : Sorry. CubeCart - 5.2.15.zip was not found. Please try again lather. I have this in al my shops. With kind regards, Martin Verkerk
  21. Most of the 5.2.14 to 5.2.15 changes seem to be minor text changes, etc. Would it be possible with this update to make edits to existing 5.2.14 without running the setup at all??? Are there any database changes? I do see there is a new file to be added in skin and admin skin folders.
  22. When I click the printer icon above a new order, I get a new browser window with this in the URL: http://www.ballcardz.com/files/print.01b4adf4d73e8c806311d6cd01af4f97.php and a display error of: [an error occurred while processing this directive] Any help would be appreciated. Thanks, Matt P.S. Nothing is showing up in the error log in Cubecart. Will update if anything shows with my host.
  23. Hi, I have a client that requires some big custom modules and tweaks. We already have a team of developers and looking for an additional developer to assist. If you are interested please contact me on the contact form on http://definitivelabs.co.uk/contact-redux Vinnie
  24. Well, when I installed CC5 and used the skins with CC5 I had no issues with this. Now I am using a different skin, and I want to be able to have some very simple boxes added to the side bar. I have read a couple of posts based on how to create boxes, but for some reason I can't get it to work. When I add straight HTML to the main.php file I do not get the formatting for the box. So basically, I need help. My boxes will not contain anything specific to the site functions. The box will be visible to everyone, and it will be static, no dynamic functioning to it at all. But I want to be able to add more than one box so I am trying to create a simple template. The box creating method I was trying to do is at this link: '?do=embed' frameborder='0' data-embedContent>>(bsmither's post) Upon trying this it crashed my site so I was unsuccessful. Can someone explain what I need to do? There is an attachment picture. When I add HTML the html is obviously seen (This was for demo purposes). I am trying to get it to look like the other boxes, title in grey and content. I want it to look like "On Sale" or "Shop by Category" just with my content inside.
  25. Today it is of greatest pleasure to make a number of significant announcements! CubeCart is celebrating its tenth birthday as a private UK company.CubeCart 6.0.0b1 and 5.2.15 are available for download.CubeCart version 6, 5, 4 & 3 are all now open source under the GPL 3.0 licence.The all new CubeCart Extensions Marketplace has been launched.Enterprise Level technical support plans are now available including managed services. We are expecting a huge amount of questions so have tried to answer most below. I've only just purchased CubeCart!? Can I get a refund!? Yes. We will be happy to refund all orders for software license keys and copyright keys placed in the last 30 days as per our refund policy. Please contact our sales staff with your order number. What's new in CubeCart v6? The launch of v6 starts a whole new philosophy for online commerce. No Bloatware - CubeCart v6 ships with no extensions and we aim to make it as lightweight and as optimized as possible. Extensions can be easily installed, upgraded or downgraded by copying and pasting a "token" generated from the extensions marketplace. Extensions such as payment gateways, shipping rate calculators, skins etc now have individual version releases which means updates can get to you faster than having to wait and upgrade your store entirely.CubeCart v6 ships with one (intentionally basic looking) responsive theme powered by the brilliant Foundation Framework. Customise it easily and quickly or grab an off the shelf skin from the marketplace!There have been a number of significant performance enhancements. Improved caching is enabled by default and the homepage should have just three lightweight MySQL queries after the cache is built.Tweaks have been made to existing features such as dynamic product options on the manual order builder and improvements to the product import tool.All skins, mods, plugins etc (extensions) for v5 are forwardward compatible with version 6.Ioncube is no longer required, no software license key is required and calls home are no longer made.How long will v6 be in beta for? As v6 is a fork of v5 and we don't expect it to be in Beta long. After the beta release is over an announcement will be made and it will then be suitable for production environments. What's planned for v5? We will continue to maintain version 5 for the foreseeable future. The most recent release removes the requirement for software/copyright keys, ioncube and any calls home. Will you be supporting and developing v4 and v3 again? No. They have been added for archival reasons and are not recommended for production use. New versions however have been made to reflect their new licence and removal of any calls home or software/license key requirement. Do I need a Copyright Removal Key to remove "eCommerce by CubeCart" notices? No you don't but we would be grateful if you can support us by keeping it. What is different about technical support? We now offer monthly or annually paid technical support subscriptions with service level agreement (SLA). For those who require management a special support plan exists which includes unlimited installs, upgrades, server moves and extension installation. Technical support credits are no longer sold, any existing credits are still valid for use but are excluded from the enterprise service level agreements. Find out more here: https://www.cubecart.com/enterprise-support
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