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  1. Hi all, Hope you can help as I'm a little stumped! One of our sites has recently been displaying some strange behaviour when adding items to the cart and within the cart itself. Adding an item only works sometimes, then visiting the cart itself it will display Empty Cart. Clicking the Update Cart button then will show the correct items in the cart. Even the Empty Cart button needs the Update Cart button to be clicked afterwards. As a little background: Theme: Custom version of the Foundation theme Version 6.0.8 (afraid of updating in case it breaks something) Hope someone has experienced something similar and can advise!
  2. Smallmouse wrote in 2008 "Hi again, I am trying to sell tickets to events online using cubecart. Is there any way that when the customer enters in the number of tickets they require and add to basket, then they are given a form to fill in with the names of those attending for each ticket? I am really stuck with how to do this. Any help appreciated. Thanks. Lisa." I am trying to do the same, however at the moment I use digital items and have the attendees registered name only. Would be nice to a full blown ticket agency using a CC plugin. Any takers? regards Duncan
  3. Apologies if this has been asked before, but I've done the searches and couldn't find anything..... My client had an order from a non-EU customer, to be delivered to a UK address. Under UK tax rules, there should have been 20% VAT added to the postage cost, but (I presume) because the customer had a non-EU Billing Address, no tax was added. We are using the All In One Shipping plugin with CCv6.0.12. The attached screen shots show the summary of the order in question, our shipping settings and our tax rules Any idea what we are doing wrong? We need the VAT to be declared separately on the invoice for the accountants, so ticking the "Tax Included" box for shipping is a non-starter.
  4. I need to add a banner for the paypal billmelater to my website, but it's in <script></script> form. I tried putting it in the Welcome Message text but it won't show the banner. I have spent 8 hours trying to figure out if I needed to tell javascript to be true, but i found so many references to javascript that I'm not sure where I have to change anything and I thought javascript was enabled cause I use recaptcha. Anyway if someone can help me figure out how to get this paypal banner that's in <script></script> form on my website I'd appreciate it. I have Cubecart 6.0.11. I do have the script already as given from Paypal. I could put it in my header too if that helps anyone help me. I use the Mican - Blue theme.
  5. Hi, My second post and I'm totally new to CubeCart... For a small set of specific products within my shop, I want to have a number of mandatory fields appear when any one of those products are ordered and on a "per product" basis, i.e. if more than any one of these products is purchased in a single transaction these fields appear for each product in the transaction. I want the data captured in these fields to be recorded as part of the order details, not the customer. My questions: 1) Which table(s) in the phpMyAdmin area would the new fields need to be added to? Any tips on some of the more unusual field options (e.g. I get "mandatory", but others?) when creating them... 2) I know I'll need some PHP coding to have the fields appear (getting that sorted) and I think it'd be best to have that occur in the "Basket" stage of the purchase. Which PHP file(s) would be the ones to change the code in? 3) It'd be great if I could have this mandatory data appear in the CubeCart Admin Control Panel -> Orders -> Overview tab - Order Summary. I'm guessing this would be PHP code changes too - again, which file(s)? Many thanks in advance.
  6. Hi, Apologies for the seemingly weird title, but that is exactly what has happened... I'll explain - and like all good stories, I'll start at the beginning to give context and probably some useful info. 1) Back in February, I followed the instructions in this thread (started by me). Specifically bsmither's suggestion of adding textboxes under the Option Groups section - these were added as mandatory fields, and it worked great.We were capturing what we needed. 2) Recently, one of the shop admins noticed that some recent shop purchases which should've been capturing this mandatory datadidn't have it recorded. They looked into older orders, and data which had previously been there (in the Option Groups added fields) was now gone. 3) Wierder still, there are a few orders in recent times which are OK! They DO have the data captured! The only change which has been made in the shop is setting up a timezone to have it correctly aligned to where we are - Australia. I've had a look in the database, but my understanding (or lack of) of the schema / how the data is stored, and basically no knowledge of SQL didn't reveal anything - hence now posting here for help... Thanks.
  7. Every time I try to add an image to a product entry CubeCart says its updated the product after saving, but hasn't add the image. The images I'm using are well within CC's requirements. Can anyone please assist with this issue?
  8. I just set up my cubecart store. But, when I tried to test the function with a registered account, I fund that after I placed the order, my test email box can't receive order confirmation emails. I've set the store admin>>Features>> Order status for admin email notifications to pending. But, when I registered a test account to purchase the product, there is no order confirmation email received. Don't know why is that, I'm I missing something, somebody help!
  9. Would be great to have some more plugins/extensions with an SEO focus. Rich Snippet would be very, very helpful.
  10. I moved my site to a server running a PHP 5.4+ so I can install the new upgrade. After I moved the site (I hadn't installed the upgrade), I noticed none of my product images are showing in edit product / images picker or under the File Manager > Images tab. The images are showing on the front end and I can see them on the server.
  11. I only have a small webshop and I need to spend some time redeveloping it as I built it in 2009!. My products are under 100 so I figured rather than use Roman Cart I'd move to Cube Cart and try and do everything myself. I currently use Easy Space for my hosting on their pick and mix plan and PayPal and Roman Cart for payments. I'm quite computer literate - but thought I would find a 'Cube Cart for Dummies' online as I prefer to follow instructions. Unfortunately I've not found anything. I need to know where to the install the download, what database I need to set up, whether there are any template examples to follow, how to add skins etc. All basics so I can understand it better. I just find this kind of info anywhere. Am I missing it? I'd like to be integrating cube cart into my new website design but just have no clue where to start - although I am for the challenge!
  12. I have just uploaded all the extracted CC files that I downloaded from the Cube Cart site to a domain name (pangothica.com/shop). On triggering 'setup' in my browser, a few pages in I get an installer error message (see attached screen-shot) It says: mages/cache/ is not writable. images/source/ is not writable. I've checked for the files in the appropriate directory on the server (to see if the permissions are correct), but cannot find any files of the name specified. can someone shed some light on this problem please? I don't know if it's related, but during the file upload process, a stall screen (in Filezilla) appeared telling me that certain image files already existed in the directory on the server. On the first attempt I chose 'over write' on the second attempt at uploading the whole package again I encountered the same stall splash screen, this time I chose 'resume'. On attempting set-up I still encountered the installer error report in the attached screen-shot. Many thanks - BG
  13. Subscribing to my CC6 installation is remarkably easy, but I want to send new registrants a welcome email. I was therefore delighted to discover Al's code snippet, "regsiter_confirmation-1.0" (yeah, I know "register" is spelled incorrectly, but that's how it comes). However, the email this snippet sends is very basic and I want to make it more useful. Understanding that PHP and HTML can exist in the same document, I tried various combinations and placements, but had no luck changing the actual email that gets sent. In an effort to understand the code (I'm not a PHP man) I amended it by putting numbers in the three different places text is placed (I've emboldened and underlined them them below to make them easier to spot, though they're just plain text in the actual imported code). This code is the same as Al's original, except for the insertion of the numbers: ------------------------ AMENDED CODE ------------------------------ <snippets_import version="1.0"> <info> <author>Al Brookbanks (CubeCart Limited)</author> <homepage>http://www.cubecart.com</homepage> </info> <snippets> <snippet> <enabled>1</enabled> <unique_id>[email protected]</unique_id> <description>Send registration confirmation email</description> <hook_trigger>class.user.register_user.inserted</hook_trigger> <php_code><![CDATA[<?php $GLOBALS['gui']->setNotify('ONE Thank you for registering.'); mail($_POST['email'], 'TWO Thank you for registering', 'THREE Thank you for registering with '.$GLOBALS['config']->get('config', 'store_name').'.', 'From: '.$GLOBALS['config']->get('config', 'email_address')); ?>]]></php_code> <version>1.0</version> <priority>1</priority> </snippet> </snippets> </snippets_import> ------------------------ END OF CODE ------------------------------ The strange thing is, the email I get back ignores my new text completely — no sign of ONE, TWO, or THREE anywhere. I thought at first it must be a cache thing, but I cleared both browser text and went to Maintenance and cleared all caches. Anyone know what I'm missing? Thanks in advance, Will
  14. Hi all, Can anyone please let me know if there is any options to add delivery time / Time to ship in the item page. You can check amazon.com for the reference. Please let me know it is very urgent.
  15. How can I prevent a chosen category from appearing in the top navigation bar? I find if I leave its status as checked (and therefore available for use) but the visibility checkbox unchecked, the category still appears in the top navigation bar. I want the category description to be shown (and the products it contains listed below that text) — I just don't want to fill my navigation bar up. Any clues? Thanks in advance, Will
  16. I had a regular customer contact me to say that he'd re-ordered an item but that it hadn't worked properly. He has used the re-order facility before with no problems but in this case he'd used his mobile 'phone rather than the PC, and although payment from Paypal appeared to go through, when he later checked he found that the order was still in the basket and no payment had been taken from his account. He tried paying again and the same thing happened. When I checked the store I found that the last order had been changed from "Completed" to "Pending" and the quantity of items changed to the number now required. After contacting me, he then placed a new order, again from his mobile, which was a partial success in that payment went through OK but the order status remained at "Pending", which I had to manually correct. Is there any reason why a transaction from a mobile device would differ from that from a PC? Is there a bug of some sort? I'd be grateful of anyone's thoughts on this. I'm running CC6.0.12
  17. I want to disable the newsletter subscription form in the footer (CubeCart version 6.0.12). Do I comment out {include file='templates/box.newsletter.php'} in skins/foundation/templates/main.php? Thanks.
  18. Just an FYI, Authorize.net is updating some of their requirements for PCI compliance including the use of Akamai SureRoute. There are three new URLs that they would like people to use to interact with Authorize.net. I looked at the extension for v5 and v6 and noticed they are both pointing to secure.authorize.net/gateway/transact.dll. While this URL will remain valid, at least for a while, it is recommended to update this URL to secure2.authorize.net/gateway/transact.dll. I am going to create a GitHub issue for v5, but I noticed that the extensions were removed from the source code in v6. Additional Details can be found here: http://www.authorize.net/support/akamaifaqs/?utm_campaign=February%202016%20Technical%20Updates%20for%20Merchants.html&utm_medium=email&utm_source=Eloqua#newurls Hope you find this useful.
  19. I have several free products in the CC6 site I'm building at www.theolyn.com/cube/ and everything works well with them behaving exactly as expected — just like regular paid-for products, in fact. But is there a way to disable the required delivery and billing address fields if the cart total is £0? This information is not needed if all the user is "purchasing" is freebies and it slows them down. Plus, some users may even find a request for their snail-mail address intrusive, which is counter to the intention of giving these things away, i.e. to get them on my side and start buying stuff. Any and all help or advice welcome. Thanks in advance, WIll
  20. Scenario: 1. Add item to basket. 2. Checkout and payment processed through PayPal Standard sandbox account. 3. Come back to shop and add another item to basket. 4. Go to checkout and item ordered in Step 1 still showing. 5. Tried to empty basket and it wont clear. 6. Go to a different screen and item added in Step 1 is showing in basket but when basket icon is clicked on screen states basket is empty. Anybody encountered something similar and have any thoughts on this? Thanks.
  21. Hi, I have had this problem for a little while now.. When I try to re-build my sitemap I get a blank page and no errors in cubecart or cpanel. The link it goes to is https://www.greenpatchseeds.com.au/admin.php?_g=maintenance Any idea what it could be? Regards Stami
  22. Hi, I am not a programmer, and the cpanel etc scares me I'm an artist and designer, so my store is using the basic templates. At this time I have found that the Minimiser is the least free of quirks for me and have been using it..... I do however like the ability to switch up, but have found problems with the other templates that I am thinking require messing around in that cpanel gadget lol.... Anyhow, I have opened 2 cubecart stores, one for my vintage and collectibles, but I am for now linking my Digital Art and Graphics Store.... https://treasuredscrapsrva.net/store/ Thanks for looking
  23. The Custom SEO URL Path box auto populates with what Cubecart deems is a good path. In my case it's "sportswear/-international-rugby-shirt" Navigating to https://www.kentishembroidery.co.uk/sportswear/-international-rugby-shirt Gives me a lovelly 404 Page, I have checked my .htaccess file, and it seems standard. Can anyone shed any light as to why this is happening and direct to a solution please?
  24. Hi, We're having an ongoing sporadic issue where the Order Status isn't being updated to "Processing" after receiving payment through PayPal - sometimes it works (as in sets "Processing" automagically) and sometimes it doesn't. We've contacted PayPal and got the following response: "From my investigation, I found that you are using CubeCart for your website. I found that CubeCart is using our Instant Payment Notification (IPN) system to display payment information on merchant's CubeCart panel, I would suggest checking your IPN postback logs to confirm if you got a successful IPN validation from PayPal. Basically, for each payment, PayPal sends an IPN request to merchant's IPN URL, which is in CubeCart system, and CubeCart needs to send a postback to PayPal to validate the IPN information. If this step fails, then CubeCart won't be able to see any details including payment status. And, I found that IPN messages for all transaction in your account has successfully sent to CubeCart backend system. In order to solve this issue, you need to reach out CubeCart technical support team to investigate this issue more further as I can that all of your IPN message was successfully sent to CubeCart. Probably there might be an issue where CubeCart got delayed in converting IPN message into Order details in your admin panel." Based on this, I did some Googling and digging around in these forums and found a suggestion to change some code in CubeCart (relating to the IPN URL I think) from &amp to &. But this hasn't fixed our issue. I don't know where to look for the IPN postback logs (I've searched that too, but no luck) nor do I really know what I'm looking for... Any ideas? Cheers in advance.
  25. I am very new to Cubecart and need to change the display on the Popular Products box and others to custom heading. I see they all refer to the $lang variable, is it possible to change this eg: <h3>{$LANG.catalogue.title_popular}</h3> return "Popular Products" as expected but I want it to say "Latest Puppies" Option 1 would obviously be to just override the reference with a Static label, but is that the most elegant way, especially if later there is an upgrade or change? If changing the language file is an option where and how do i do this? Thanks
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