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Hi, I have installed Cube Cart v6 and setup it up completely. I noticed that every time you click on "checkout" or "view basket" I get "HTTP 500 internal server error" I used foundation as my template. I tried the mobile version and it gave me a blank page. Any help?

I updated a product file and clicked on replace products. I thought it would only replace the items in the file. Now my items are all gone except for the 130 that I thought I was updating. I tried to Restore the last database, but still no products. I did clear the cache after too. Is the a way to get all my products back without having to reinstall all the product files?

Hi All, I want to install e-Shift template. (Again). I had it installed, made a change or two like usual, and then it stopped scrolling with the mouse and the up & down arrows won't scroll either. I deleted it and reinstalled it, and it still won't scroll. Other skins work fine.

When I copy a link to Facebook for a product, the thumbnail that shows up is my store logo and the information is also general site information and NOT related to the product. Can someone tell me what needs to be done so that I can post direct product links and have the information show up on Facebook? Also, the images that show up are not optimized for the posts, maybe there is a plugin for this? If there is, I have not come across one specifically solving this problem.

Hi All, Is there a way to assign a coupon to a certain Category?

Hey All, I'm trying to increase my shipping prices but the delete and edit buttons appear to do nothing so I can't get rid of or change the old price? Any help or work around appreciated

Hi, My store www.kidsplayhousestore.co.uk has started showing all my products at £0.00, even though they are set at proper prices via the admin back-end. Even if I clone, create a new product, or edit and re-save any existing products they also show at £0.00 only - I cannot find a way to make them show the correct price. I am running ver 6.08 and php version 5.6.15. It was working fine earlier and I haven't knowingly changed anything to make this occur. I have had to make all my store products invisible apart from a single test product, as I cannot risk customers purchasing at no actual cost. I have also cleared back-end caches etc, to no avail. Can anyone please help me with this? Anyone else had this problem before? Many thanks Billy

Since the upgrade now when I click Recommend button the incorrect image appears??? Where can I find the path error for this please? I don't know if Im allowed to point to the error but if you look at www.RaggedyBird.com you'll see what I mean. Best wishes,.... N. Armstrong.

When I tried to update several plugins today I get an error when I insert the new token to update a plugin. A red bar come up and it reads, " Its not been possible to read the contents of the file." I found that if I manually down load/upload the files, the token works. I did a search of cubecart and did not find any prior art on this issue. Has any one else seen this? Any ideas? upgrades.docx

Hi All, I added a document in the admin section, now none of my pages will scroll. The only other thing I did was add text to the header. But every was fine after I did that. I only started after adding the page. I use e Shift The side bar moves, but the page does nothing. I tried IE & Chrome. I tried other skins and it works fine. Seems to be limited only to e Shift Skin.

We have been running on the latest cubecart for a few weeks now and have noticed 2 orders that did not save the customer entered textbox options for the items for the order. We do know that the customer did enter options for this because if we check the email we received as admins for the order notification, the options are shown and the data the customer entered is shown, however when we look at the order in the backend, it shows nothing being entered for those textbox options for that order. I even checked the database with MyPHPAdmin and the options that the customer entered are not saved in there. This is not happening for all orders only 2 of them are showing this issue out of 60 so in the past few weeks. Any thoughts as to why this is happening? Anybody else seeing this? Let me know if you need more info on this. Thanks, Devon

I've noticed that any of my product codes that contain hyphens, e.g. 'ABC-1', are stored in the database instead as 'ABC?1'. They do display correctly in the store, so somewhere in CubeCart they are converted back and forth, but I haven't been able to find out where yet. This becomes an issue (albeit one that can easily be worked around) when trying to match product codes using direct SQL queries or, for example, reading in a CSV file to automatically update prices. Anyway, since hyphens don't have any particular special meaning in SQL when included in a string, what is the reason for the conversion?

Could somebody advise why the following code, place in the .htaccess file, is not executing? RewriteEngine on rewriterule ^viewcategory.php?groupid=29(.*)$ http://www.testcovers.co.uk/test/toiletry-and-make-up-bags.html$1 [r,nc] It does not seem to recognise - ^viewcategory.php?groupid=29(.*)$ The website is operating on an Apache server. Any suggestions gratefully received!

I am having some trouble with the upgrade process. I downloaded CubeCart v6.0.8, extracted it, and uploaded the files over my existing ones (after creating a backup, of course). But when I browse to my stores /setup folder, the only option to upgrade is to version 5.2.12 (this is my current version) NOT to v6. Please advise accordingly. Thanks.

Hello Cubecart Forums, I seem to be having an issue and I am not entirely sure where to start, our store is pumping out the below approx every 1-2 seconds in the error log. The store seems to be working fine at the moment but any attempts to use in inbuilt error log viewer results in general unpleasantness. I downloaded the log to view it but cant find an editor happy with the entire 1Gb file but I managed to scrape out the below. Any thoughts? [01-Sep-2015 18:21:39 UTC] PHP Warning: file_exists() [<a href='http://docs.php.net/manual/en/function.file-exists.php'>function.file-exists.php</a>]: open_basedir restriction in effect. File(/opt/alt/php54/usr/share/pear/smarty_internal_data.class.php) is not within the allowed path(s): (/home/m564933:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp) in /home/m564933/public_html/classes/autoloader.class.php on line 89 [01-Sep-2015 18:21:39 UTC] PHP Warning: file_exists() [<a href='http://docs.php.net/manual/en/function.file-exists.php'>function.file-exists.php</a>]: open_basedir restriction in effect. File(/opt/alt/php54/usr/share/pear/Smarty_Internal_Data.php) is not within the allowed path(s): (/home/m564933:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp) in /home/m564933/public_html/classes/autoloader.class.php on line 92 [01-Sep-2015 18:21:39 UTC] PHP Warning: file_exists() [<a href='http://docs.php.net/manual/en/function.file-exists.php'>function.file-exists.php</a>]: open_basedir restriction in effect. File(/opt/alt/php54/usr/share/php/smarty_internal_data.class.php) is not within the allowed path(s): (/home/m564933:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp) in /home/m564933/public_html/classes/autoloader.class.php on line 89 [01-Sep-2015 18:21:39 UTC] PHP Warning: file_exists() [<a href='http://docs.php.net/manual/en/function.file-exists.php'>function.file-exists.php</a>]: open_basedir restriction in effect. File(/opt/alt/php54/usr/share/php/Smarty_Internal_Data.php) is not within the allowed path(s): (/home/m564933:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp) in /home/m564933/public_html/classes/autoloader.class.php on line 92 [01-Sep-2015 18:21:39 UTC] PHP Warning: Cache data not written (Memcachednightma). in /home/m564933/public_html/classes/cache/memcached.class.php on line 221 [01-Sep-2015 18:21:39 UTC] PHP Warning: file_exists() [<a href='http://docs.php.net/manual/en/function.file-exists.php'>function.file-exists.php</a>]: open_basedir restriction in effect. File(/opt/alt/php54/usr/share/pear/zopim.class.php) is not within the allowed path(s): (/home/m564933:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp) in /home/m564933/public_html/classes/autoloader.class.php on line 89 [01-Sep-2015 18:21:39 UTC] PHP Warning: file_exists() [<a href='http://docs.php.net/manual/en/function.file-exists.php'>function.file-exists.php</a>]: open_basedir restriction in effect. File(/opt/alt/php54/usr/share/pear/zopim.php) is not within the allowed path(s): (/home/m564933:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp) in /home/m564933/public_html/classes/autoloader.class.php on line 92 [01-Sep-2015 18:21:39 UTC] PHP Warning: file_exists() [<a href='http://docs.php.net/manual/en/function.file-exists.php'>function.file-exists.php</a>]: open_basedir restriction in effect. File(/opt/alt/php54/usr/share/php/zopim.class.php) is not within the allowed path(s): (/home/m564933:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp) in /home/m564933/public_html/classes/autoloader.class.php on line 89 [01-Sep-2015 18:21:39 UTC] PHP Warning: file_exists() [<a href='http://docs.php.net/manual/en/function.file-exists.php'>function.file-exists.php</a>]: open_basedir restriction in effect. File(/opt/alt/php54/usr/share/php/zopim.php) is not within the allowed path(s): (/home/m564933:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp) in /home/m564933/public_html/classes/autoloader.class.php on line 92 [01-Sep-2015 18:21:39 UTC] PHP Warning: Cache data not written (Memcachednightma). in /home/m564933/public_html/classes/cache/memcached.class.php on line 221 [01-Sep-2015 18:21:39 UTC] PHP Warning: file_exists() [<a href='http://docs.php.net/manual/en/function.file-exists.php'>function.file-exists.php</a>]: open_basedir restriction in effect. File(/opt/alt/php54/usr/share/pear/smarty_undefined_variable.class.php) is not within the allowed path(s): (/home/m564933:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp) in /home/m564933/public_html/classes/autoloader.class.php on line 89 [01-Sep-2015 18:21:39 UTC] PHP Warning: file_exists() [<a href='http://docs.php.net/manual/en/function.file-exists.php'>function.file-exists.php</a>]: open_basedir restriction in effect. File(/opt/alt/php54/usr/share/pear/Smarty_Undefined_Variable.php) is not within the allowed path(s): (/home/m564933:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp) in /home/m564933/public_html/classes/autoloader.class.php on line 92 [01-Sep-2015 18:21:39 UTC] PHP Warning: file_exists() [<a href='http://docs.php.net/manual/en/function.file-exists.php'>function.file-exists.php</a>]: open_basedir restriction in effect. File(/opt/alt/php54/usr/share/php/smarty_undefined_variable.class.php) is not within the allowed path(s): (/home/m564933:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp) in /home/m564933/public_html/classes/autoloader.class.php on line 89 [01-Sep-2015 18:21:39 UTC] PHP Warning: file_exists() [<a href='http://docs.php.net/manual/en/function.file-exists.php'>function.file-exists.php</a>]: open_basedir restriction in effect. File(/opt/alt/php54/usr/share/php/Smarty_Undefined_Variable.php) is not within the allowed path(s): (/home/m564933:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp) in /home/m564933/public_html/classes/autoloader.class.php on line 92 [01-Sep-2015 18:21:39 UTC] PHP Warning: Cache data not written (Memcachednightma). in /home/m564933/public_html/classes/cache/memcached.class.php on line 221 [01-Sep-2015 19:21:39 Europe/London] PHP Warning: Cache data not written (Memcachednightma). in /home/m564933/public_html/classes/cache/memcached.class.php on line 221 [01-Sep-2015 19:21:39 Europe/London] PHP Warning: Cache data not written (Memcachednightma). in /home/m564933/public_html/classes/cache/memcached.class.php on line 221 [01-Sep-2015 19:21:39 Europe/London] PHP Warning: Cache data not written (Memcachednightma). in /home/m564933/public_html/classes/cache/memcached.class.php on line 221

I'm using Cubecart 6 and Foundation Skin: In the product Specification I want it to show if a product is New or Pre-Owned. I've altered the products.index.php file (admin/skins/default/templates/products.index.php) and then I altered the definitions.xml file (language/definitions.xml). However on the backend for the product it displays a drop down selection box for Used & Pre-Owned, when I select Pre-Owned for the product and look at it on the front end (after refreshing) the area beside the Condition in the Specification box is blank.

I am getting an error that the Shop by Category <i class="fa fa-caret-down"></I> is getting an - url is empty status. I am using 6.0.8. any ideas

Hi. So I was having a great day and got lots done so I decided to push things a little and thought I would finally put a blog on my cubecart in a sub directory. All went seemingly fine, but now my site is down (knicknacs.com.au). What I did was: Created a new folder and a new database for wordpress in cpanel. Uploaded wp into said new folder. Went to knicknacs.com.au/blog, and created a config file. All good. Decided to have a break before creating my amazing new blog site, and have some lunch. Meanwhile I get a message from uptime robot that my site is down ( 500 internal server error). Error logs in cpanel show these errors repeatedly . [13-Nov-2015 02:38:04 UTC] PHP Warning: include_once() [<a href='http://docs.php.net/manual/en/function.include.php'>function.include.php</a>]: Failed opening '/home/XXXXXXXXXXX/public_html/classes//cubecart.class.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/XXXXXXXXX/public_html/classes/autoloader.class.php on line 77 [13-Nov-2015 02:38:04 UTC] PHP Fatal error: Class 'Cubecart' not found in /home/XXXXXXXXX/public_html/controllers/controller.index.inc.php on line 62As this happened while I was mucking around with wp I believe it has something to do with that and the htaccess. I can currently access my cubecart admin, wp admin, and knicknacs.com.au/blog. but not knicknacs.com.au. Does anyone know what has to happen for knicknacs.com.au to go to cubecart in my root directory? I got this far, and I don't want to do a restore at this point. Cheers UPDATE. Removed the /blog folder and restored the "classes", knicknacs.com.au is up again, but I would still like to know how to put a wp in a blog subfolder. Pretty please!

A minor issue which was first noticed today, but may have been around since we upgraded to version 6. My client manually registered a customer using the “Add Customer” screen in the Admin Panel (admin.php?_g=customers&action=add). The customer had no email address, so he entered “none” in the email field. Having completed the registration, he then selects the “Login as…” tab from the Edit Customer screen, intending to enter an order for this customer. However when he does this, the web page fails to load with http error 310, with the message “This web page has a redirect loop (ERR_TOO_MANY_REDIRECTS)” in Chrome, and “The page isn't redirecting properly - Firefox has detected that the server is redirecting the request for this address in a way that will never complete.” In Firefox. FYI when I changed the email address from ”None” to ” [email protected]”, it seemed to resolve the problem. CubeCart Version 6.0.8 Crosshatch front-end skin, default admin skin PHP Version 5.4.43 MySQL Version 5.5.42-37.1-log

When someone goes to the store and tries to submit a review for the product it adds the product to the cart. This will occur whether a user is logged in or not. Has anyone else had this issue or know how to get this resolved? It's a serious problem, because if someone has the intention of making an order, they could accidentally order items, OR this could eventually ruin my stock inventory by pulling tangibles out of stock.

A couple weeks ago, I posted an issue i was having with customers getting MySQL errors upon checkout. After upgrading MySQL, I was still getting the same issue. I was directed to contact my hosting provider about this error. Apparently, MySQL was timing out before the checkout finished processing. They increased the time before MySQL would time out and that fixed the error, but now it is taking about 45 seconds or so after a customer places an order to process that order and go to the "Thank You" page. This is something that seems to have randomly started happening. Every other page loads quickly. I'm not sure exactly how to tell what is causing the slow processing time in this situation. Has anyone else experienced the same issue or possibly be able to shed some light on this issue? Thanks in advance.

Hello, My store was off line for a while, but today when I have activated the shop only the home page appears to be working. All other pages like categories or links to products do not work. whenever I try to click on product - the new window opens up with the following message: Not FoundThe requested URL /store/landscape/cat_5.html was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Apache Server at store.dianadavydova.co.uk Port 80 Could you advise please what has happened as everything was working fine before and I didn't change any settings? Many thanks in advance Diana

When I checked my email this morning, I had complaints from customers that they were getting a MySQL Error when attempting to checkout. Upon investigating this issues, I realized that there was a notification in my cpanel stating that the version of MySQL was no longer supported and that I needed to upgrade. I logged into our WHM and used the MySQL upgrade tool. At the end of the upgrade, it stated that the upgrade completed successfully and the database rebuild completed successfully, but now when I try to login to my CubeCart dashboard, I am given error and warning messages and it is not allowing me to access my dashboard. I have attached screenshots for reference (screenshot 01 is at the login screen and screenshot 02 is after I attempt to login). I can provide the MySQL upgrade log file if that will help. Thanks in advance for your help!

I have a CCv5 website which has the dreaded "This web page has a redirect loop" message when adding a product from the product page to the basket and clicking 'View Basket'. If I do a refresh the message remains, however if I do a hard refresh (Ctrl + F5) it loads and shows the basket contents as intended. I have done my research on this message and I have read about local time changes and there is nothing wrong in my htaccess so I am stumped. The website worked fine, this was upon backup and restore of the website. I have tried multiple computers/browsers, cleared cookies, tried on phone, etc with same result. Screenshot attached.

Recently, we had a customer from Canada try to place an order on our website, but received a USPS error with no way to complete the checkout using a different shipping method. I have attached a .txt document of the error. We weren't having any issues with Canadian customers placing orders in the past, so this seems to have just suddenly started happening. Any help in resolving this issue would be greatly appreciated. USPS Error.txt